The condom wrapper in the hallway was a nice touch!

Arrived to the wrong room, i.e. handicap. Go back to the desk received another room. This 2nd room was not what I reserved either. but how much is it worth to have to put yourself through the aggravation to get what I really wanted and paid for! We emailed in advance for additional towels with walk in shower with a hard chair. No, Nope! The front desk said he was by himself and I couldn’t get them.smh Requested a later time to checkout, I was told, to call in the morning. Breakfast, a joke! No OJ, a broken pancake mix dispenser held, squirting out everywhere. As frustrating as travel is being elderly and handicapped, to pay this overpriced experience, money for frustration and severe disappointment as this is our last birthday together… without satisfaction, in a room that was reserved prior to arriving.The freezer part of the refrigerator had about a 3 inch section of ice surrounding it. Not to mention, only 2 towels 2washrags and no bare necessities. The small refrigerator was frozen over that nothing could fit in, (see photo)The breakfast that they talk state, powdered scrambled eggs, a pancake machine that the pancake batter exploded onto one of the customers hands, and he stood there preventing additional spillage, it would be for several minutes before someone helped I’m unsure if I’ll hear anything from anyone either from hotels.com or that facility!!. But what a horrible experience to waste money on while getting nothing out of it.

Arrived to the wrong room, i.e. handicap. Go back to the desk received another room. This 2nd room was not what I reserved either. but how much is it worth to have to put yourself through the aggravation to get what I really wanted and paid for! We emailed in advance for additional towels with walk in shower with a hard chair. No, Nope! The front desk said he was by himself and I couldn’t get them.smh Requested a later time to checkout, I was told, to call in the morning. Breakfast, a joke! No OJ, a broken pancake mix dispenser held, squirting out everywhere. As frustrating as travel is being elderly and handicapped, to pay this overpriced experience, money for frustration and severe disappointment as this is our last birthday together… without satisfaction, in a room that was reserved prior to arriving.The freezer part of the refrigerator had about a 3 inch section of ice surrounding it. Not to mention, only 2 towels 2washrags and no bare necessities. The small refrigerator was frozen over that nothing could fit in, (see photo)The breakfast that they talk state, powdered scrambled eggs, a pancake machine that the pancake batter exploded onto one of the customers hands, and he stood there preventing additional spillage, it would be for several minutes before someone helped I’m unsure if I’ll hear anything from anyone either from hotels.com or that facility!!. But what a horrible experience to waste money on while getting nothing out of it.

Overall the property is clean and convenient. Staff is efficient. The room and furnishings are outdated and just okay for the cost.

Overall the property is clean and convenient. Staff is efficient. The room and furnishings are outdated and just okay for the cost.

The beds were nice and comfortable and the staff were friendly and helpful. However, when we arrived the shower was broken, one of the outlets did not work. On the safety side, I was concerned that there was not a hand lock from the inside of the door. As a coffee lover, I would also have appreciated it if they had marked the coffees clearly as "decaf" or "reg". There were other guests who were confused with me.

The beds were nice and comfortable and the staff were friendly and helpful. However, when we arrived the shower was broken, one of the outlets did not work. On the safety side, I was concerned that there was not a hand lock from the inside of the door. As a coffee lover, I would also have appreciated it if they had marked the coffees clearly as "decaf" or "reg". There were other guests who were confused with me.

Our trip was relaxing and amazing. I will continue to use the hotel for my time alone with my husband.

Our trip was relaxing and amazing. I will continue to use the hotel for my time alone with my husband.

Conducive

The staff were amazing. So friendly couldn’t do enough to help. Every time we entered the hotel we were given a cheery welcome. No bar on site or restaurant although breakfast every morning is available, which I didn’t have so can’t review. Did see eggs sausage toast etc. coffee in lobby available all day which was nice.

This property claims to be a high end experience. We found it dated and didn’t smell very inviting. Resembles a senior living facility more than a luxury accommodation. It was a convenient location for our needs but would not stay here again. Staff wasn’t particularly welcoming either

It was TRASH!!

It was TRASH!!

I have VIP at this hotel but the receptionist is always unaware of it and I have to convince them I get a room upgrade and one drink per guest. It's getting frustrating especially checking in late after a flight.

They told me that they have chargerrs for electric cars this was the reason I chose this hotel but it was not working there are also other things are not properly working

They told me that they have chargerrs for electric cars this was the reason I chose this hotel but it was not working there are also other things are not properly working

Excellent services.

Excellent services.

Phenomenal experience, definitely would recommend & return.

The room was spacious and kept neat. The vent into our bathroom allowed the room below us to smell their thick cigarette smoke. The complementary breakfast was marginal: no fruit, drink machine was malfunctioning, and nothing for vegetarians. The overall building was kept clean and quiet.

There was no WiFi in my room and the air conditioning was very loud.

There was no WiFi in my room and the air conditioning was very loud.

The room was spacious and kept neat. The vent into our bathroom allowed the room below us to smell their thick cigarette smoke. The complementary breakfast was marginal: no fruit, drink machine was malfunctioning, and nothing for vegetarians. The overall building was kept clean and quiet.

Nice hotel

Nice hotel

Was super clean and safe. Market and Starbucks next door.

Was super clean and safe. Market and Starbucks next door.

Very friendly staff, excellent buffet breakfast, immaculate interior and a nice place to stay for a bit.

Very outdated hotel. The staff are decent but everything about the hotel screams old, the elevator, the vending machine, the ice machines are absolutely filthy. The hallways have a weird smell. The bedroom is outdated, bathroom toilet seat had stains and overall just not maintained and unkept. I would not recommend if you are a very clean person.

Very outdated hotel. The staff are decent but everything about the hotel screams old, the elevator, the vending machine, the ice machines are absolutely filthy. The hallways have a weird smell. The bedroom is outdated, bathroom toilet seat had stains and overall just not maintained and unkept. I would not recommend if you are a very clean person.

Last minute stay so not bad plus free breakfast is always great