We have been staying here for 5 years, and always pleased with the experience. However, this time was terrible. We brought friends, and both rooms were filthy, and very run down and unkept.

We have been staying here for 5 years, and always pleased with the experience. However, this time was terrible. We brought friends, and both rooms were filthy, and very run down and unkept.

Soap dispenser was empty in shower.

Soap dispenser was empty in shower.

Very nice, updated room with nice sitting balcony. Comfortable bed. Excellent location for walking to everything we wanted to see and do.

The Hotels.com ad showed a much fancier room than I got!

The Hotels.com ad showed a much fancier room than I got!

hotel management was rude and did not listen to my complaint. the staff during check-in was courteous.

hotel management was rude and did not listen to my complaint. the staff during check-in was courteous.

Great location very clean. My only complaint is I wish they would offer the grab and go breakfast before 8am.

Great location very clean. My only complaint is I wish they would offer the grab and go breakfast before 8am.

The bed and pillows were comfortable, but the sheets' elastic was non existent so the bottom sheets would not stay on. The room and bathroom had been remodeled so was pleasing and clean. The pool needs resurfacing, but it was too chilly to use while we were there. There are restaurants within walking distance and a free trolley will pick you up on the street outside. I like that the hotel is small. We were able to park our car right outside our room. We would stay here again if needed, but might opt for a hotel closer to the center of town.

The bed and pillows were comfortable, but the sheets' elastic was non existent so the bottom sheets would not stay on. The room and bathroom had been remodeled so was pleasing and clean. The pool needs resurfacing, but it was too chilly to use while we were there. There are restaurants within walking distance and a free trolley will pick you up on the street outside. I like that the hotel is small. We were able to park our car right outside our room. We would stay here again if needed, but might opt for a hotel closer to the center of town.

We had a safe, comfortable and pretty roomy place to say, so that's the most important thing. My only 2 "concerns" were that the chairs on the deck were broken in the very middle and the beds were very high, especially for small kids, but i just put pillows on each side under the sheet and they did fine. Overall, we enjohed our stay, the staff was great and accomodating, and many things in Gatlingburg are close enough to walk to, even with kids in tow (but a stroller or wagon would be smart to take too.) Thank you! :)

Bed, floors and bathroom were clean. The jetted tub was a little hard to get in and out of, but otherwise so nice. They provided a service where you could place a door hanger on the outside of the door to let the maid service know what you needed instead of entering the room every day. The ladies at the front desk checking in were both welcoming and engaging with conversation. I would recommend this hotel for anybody. Location played a big part for me when booking as well. It is located directly behind Ober Mountain and within walking distance to anywhere in Gatlinburg.

Bed, floors and bathroom were clean. The jetted tub was a little hard to get in and out of, but otherwise so nice. They provided a service where you could place a door hanger on the outside of the door to let the maid service know what you needed instead of entering the room every day. The ladies at the front desk checking in were both welcoming and engaging with conversation. I would recommend this hotel for anybody. Location played a big part for me when booking as well. It is located directly behind Ober Mountain and within walking distance to anywhere in Gatlinburg.

I liked the spa tub, the balcony, the king size bed, swimming pool, and that o could walk to all the places

Clean and roomy

Staff was pleasant. Room was very nice.

Checked in was very nice, got to elevator and quickly learned the pics on the listing are fake! This place is filthy!! Garbage all over.. hair clumps in elevator. Got to room and was immediately overwhelmed with some sort of spray they must use to cover up whatever. Tv remote didn’t work, called front desk they came and reprogrammed it, but also asked if they could check all the drawers In bathroom cause the previous people left a bunch of stuff (guess the staff didn’t clean under the sink and stuff prior?) then sat down on bed to feel it slide on vinyl floor and a bunch of stuff under the bed was then found.. money, earplugs, and toenail clippings. Found blood on the wall, in a few places!! Hair in bathtub, floor, sink.. we complained.. they got back to us and said we could change rooms or leave? It was 10pm.. I wasn’t going to be able to find a place to stay, so me and husband grabbed cleaners and stayed in our clothes.. they got us a new room the next morning but it was maybe a bit better.. still overwhelmed with cleaner spray, and mold in shower, mold on floor trim, stains on doors.. air conditioner wouldn’t cool.. we finally said screw it and just left!! Went home an called our trip over.. I’m telling you the pics of this room ARE NOT THE ROOM you will get!!! It’s filthy!!

We had never stayed here before and was pleasantly surprised. The hotel has been updated and is just quaint and perfect for a nice little getaway. The staff is super friendly and nice. Love that it is a pet hotel. Our fur baby loved staying here. We will definitely come back.

Checked in was very nice, got to elevator and quickly learned the pics on the listing are fake! This place is filthy!! Garbage all over.. hair clumps in elevator. Got to room and was immediately overwhelmed with some sort of spray they must use to cover up whatever. Tv remote didn’t work, called front desk they came and reprogrammed it, but also asked if they could check all the drawers In bathroom cause the previous people left a bunch of stuff (guess the staff didn’t clean under the sink and stuff prior?) then sat down on bed to feel it slide on vinyl floor and a bunch of stuff under the bed was then found.. money, earplugs, and toenail clippings. Found blood on the wall, in a few places!! Hair in bathtub, floor, sink.. we complained.. they got back to us and said we could change rooms or leave? It was 10pm.. I wasn’t going to be able to find a place to stay, so me and husband grabbed cleaners and stayed in our clothes.. they got us a new room the next morning but it was maybe a bit better.. still overwhelmed with cleaner spray, and mold in shower, mold on floor trim, stains on doors.. air conditioner wouldn’t cool.. we finally said screw it and just left!! Went home an called our trip over.. I’m telling you the pics of this room ARE NOT THE ROOM you will get!!! It’s filthy!!

The outside of the property is a bit rough in the condition but our room had been renovated. It was large, the beds were comfortable and they had good pillows!

The outside of the property is a bit rough in the condition but our room had been renovated. It was large, the beds were comfortable and they had good pillows!

Front desk was amazing and so friendly, room was super clean. Our room was even better than what's pictured in the site. Modern with country charm. I loved their service/housekeeping option cards. Tons of restaurants and entertainment within walking distance, we parked and didn't move our car til checkout. 10/10 recommend and will be back when we're in the area again.

Front desk was amazing and so friendly, room was super clean. Our room was even better than what's pictured in the site. Modern with country charm. I loved their service/housekeeping option cards. Tons of restaurants and entertainment within walking distance, we parked and didn't move our car til checkout. 10/10 recommend and will be back when we're in the area again.

Excellent help provided by staff. Parking is close for unloading. Each unit has a balcony overlooking the pool. This motel is on a busy road but nights were very quiet for sleeping. Grab N Go breakfast was good since everything had to be wrapped separately. Did not like the NO maid entry during stay. We stayed 6 nights and were asked to fill out a card when we needed washcloths, towels, etc. Yes, you could go to the office and have someone drop off the items, also. Ice is on the 3rd floor and wouldn't you know, the elevator was "OFF" 2 days of our stay. All in all, I would stay again.

Family trip. The room was very clean. Great location. Quiet. Except for the weird clicking of the ac, but that you got used to when slept. The hotel had a “grab and go breakfast” that was everything yOu could need to start you day. Overall, fun and enjoyable stay. Thanks.

Excellent help provided by staff. Parking is close for unloading. Each unit has a balcony overlooking the pool. This motel is on a busy road but nights were very quiet for sleeping. Grab N Go breakfast was good since everything had to be wrapped separately. Did not like the NO maid entry during stay. We stayed 6 nights and were asked to fill out a card when we needed washcloths, towels, etc. Yes, you could go to the office and have someone drop off the items, also. Ice is on the 3rd floor and wouldn't you know, the elevator was "OFF" 2 days of our stay. All in all, I would stay again.

Family trip. The room was very clean. Great location. Quiet. Except for the weird clicking of the ac, but that you got used to when slept. The hotel had a “grab and go breakfast” that was everything yOu could need to start you day. Overall, fun and enjoyable stay. Thanks.

We love staying at the River Edge Inn. The beds are very comfortable and it’s very relaxing

We love staying at the River Edge Inn. The beds are very comfortable and it’s very relaxing