The hotel amenity is very 80s. Door keycard reader requires multiple tries for entry. Their service also did not meet expectations. Specifically, I checked with the front desk first if I could have people over at the common area and they said yes but later their manager named Acecuna interrupted our gathering and threatened to call the Chilean police. Turns out, they just wanted us to move upstairs and buy drinks from their bar. I tried to explain the upsetting situation to their other manager Christopher Raton. But he just kept interrupting me and didn’t want to help at all. In the end, they charged me $100 for spot-cleaning a stain. The staff just seem extremely unprofessional and unempathetic at handling any situation. Really put a damper on my Chilean experience. AVOID! You deserve a better 5-star experience. Go to Intercontinental nearby instead.

The hotel amenity is very 80s. Door keycard reader requires multiple tries for entry. Their service also did not meet expectations. Specifically, I checked with the front desk first if I could have people over at the common area and they said yes but later their manager named Acecuna interrupted our gathering and threatened to call the Chilean police. Turns out, they just wanted us to move upstairs and buy drinks from their bar. I tried to explain the upsetting situation to their other manager Christopher Raton. But he just kept interrupting me and didn’t want to help at all. In the end, they charged me $100 for spot-cleaning a stain. The staff just seem extremely unprofessional and unempathetic at handling any situation. Really put a damper on my Chilean experience. AVOID! You deserve a better 5-star experience. Go to Intercontinental nearby instead.

The hotel is really very comfortable. The room we booked has a bedroom and a living room and kitchen. Very comfortable and spacious. The staff were attentive and helpful. I just have to point out that I found the breakfast a bit poor compared to the quality of the hotel. We stayed 4 nights and they always served almost the same thing with little variety.

The hotel is really very comfortable. The room we booked has a bedroom and a living room and kitchen. Very comfortable and spacious. The staff were attentive and helpful. I just have to point out that I found the breakfast a bit poor compared to the quality of the hotel. We stayed 4 nights and they always served almost the same thing with little variety.

Great location. Clean room and great service

Great location. Clean room and great service

Very well maintained. Very friendly staff. Very understanding of foreigns that helped us tremendously.

Very well maintained. Very friendly staff. Very understanding of foreigns that helped us tremendously.

Friendly staff. Good clean room. Good size gym. Clean fresh breakfast. No complaints at all. 👍

Friendly staff. Good clean room. Good size gym. Clean fresh breakfast. No complaints at all. 👍

Overall hotel is ok (i didnt spent much time there). I’ve stayed here 3 times and each time it feels like the hotel gets a bit more worn down. One of the elevators didnt work and the bathroom in my room had a sewage smell from time to time.

Overall hotel is ok (i didnt spent much time there). I’ve stayed here 3 times and each time it feels like the hotel gets a bit more worn down. One of the elevators didnt work and the bathroom in my room had a sewage smell from time to time.

Pleasure of staying at the Plaza El Bosque Ebro. Is a comfortable, traditional decor, clean property. The lobby was small but well decorated. The staff are friendly, helpful and kind. I stayed in an executive suite, which was my favourite room of my stay and has a wow factor. The location is good for the Costenera Center & district (5-10 minutes walk). With lots of other amenities nearby.

Pleasure of staying at the Plaza El Bosque Ebro. Is a comfortable, traditional decor, clean property. The lobby was small but well decorated. The staff are friendly, helpful and kind. I stayed in an executive suite, which was my favourite room of my stay and has a wow factor. The location is good for the Costenera Center & district (5-10 minutes walk). With lots of other amenities nearby.

Getting old and not well kept

Getting old and not well kept

We were very disappointed to find out once we arrived, that the sauna they advertise on Expedia is no longer available. The hotel was remodeled and it was removed. This is one of the main reasons we stay at this hotel False advertising,

We were very disappointed to find out once we arrived, that the sauna they advertise on Expedia is no longer available. The hotel was remodeled and it was removed. This is one of the main reasons we stay at this hotel False advertising,

Fantastic room

Fantastic room

Great location

Great location

Location, accessability

Location, accessability

Great hotel. Close to everything.

Great hotel. Close to everything.

I love this place!!

I love this place!!

405 room door lock won’t locked , have to leave unlocked. But overall I give a 8.5

405 room door lock won’t locked , have to leave unlocked. But overall I give a 8.5

Good location, clean, safe and quiet room, I was basically satisfied with this hotel. Amenities and the way they do housekeeping were different (not so perfect) from what we expect in the US, but I experienced no real inconvenience. Overall, again I was satisfied with the stay.

Good location, clean, safe and quiet room, I was basically satisfied with this hotel. Amenities and the way they do housekeeping were different (not so perfect) from what we expect in the US, but I experienced no real inconvenience. Overall, again I was satisfied with the stay.