I liked the pool area, rooms were average (we stayed over night we flew in at 1am)

Took a long time at check in. Love checking out at 11. Very friendly staff but not value for money

I liked the pool area, rooms were average (we stayed over night we flew in at 1am)

Took a long time at check in. Love checking out at 11. Very friendly staff but not value for money

Arrived 12.30am and asked for a room with minimal disturbance. I had also requested this at time of booking. I think even if they tried they could not have put me in a room that had more people checking in at all hours of the morning in every room around me. Drunk people outside near the pool at 1.30am screaming kids checking into their room next door at 3am. More drunk people checking in to their room at 4am and thought my room was theirs, trying to get in the door. Never again, ill pay the $50 taxi both ways and stay in the city.

Arrived 12.30am and asked for a room with minimal disturbance. I had also requested this at time of booking. I think even if they tried they could not have put me in a room that had more people checking in at all hours of the morning in every room around me. Drunk people outside near the pool at 1.30am screaming kids checking into their room next door at 3am. More drunk people checking in to their room at 4am and thought my room was theirs, trying to get in the door. Never again, ill pay the $50 taxi both ways and stay in the city.

Shuttle service from the airport was fantastic

Shuttle service from the airport was fantastic

This is just what it is an airport property, the thing that saves it is the fantastic pool and great restaurant. Rooms are dated but very clean, lack of pillows is an issue but for one night its fine

This is just what it is an airport property, the thing that saves it is the fantastic pool and great restaurant. Rooms are dated but very clean, lack of pillows is an issue but for one night its fine

Bungalows are dated, dirty and in some places like the deckings unsafe, with cracked broken and missing floor boards

Bungalows are dated, dirty and in some places like the deckings unsafe, with cracked broken and missing floor boards

The hotel chain spent a fortune on a very glamorous swimming pool next door which we could use but there was not one umbrella (the marketing image shows many umbrellas) and only 3 or 4 covered private areas which had to be prebooked. The rooms are in urgent need of an upgrade. The rooms were atrocious and priority should’ve been made on improving the rooms. I was also told to contact the hotel once we had arrived & standing outside the hotel sign at Darwin airport so that the hotel could send the shuttle to pick us up. We did this but the person from the hotel kept telling us to move away from there and go stand elsewhere. It was so hot at after midnight and this person had no idea. It was extremely upsetting and very frustrating. We will never stay here again and will avoid staying at the airport hotel at any cost

The hotel chain spent a fortune on a very glamorous swimming pool next door which we could use but there was not one umbrella (the marketing image shows many umbrellas) and only 3 or 4 covered private areas which had to be prebooked. The rooms are in urgent need of an upgrade. The rooms were atrocious and priority should’ve been made on improving the rooms. I was also told to contact the hotel once we had arrived & standing outside the hotel sign at Darwin airport so that the hotel could send the shuttle to pick us up. We did this but the person from the hotel kept telling us to move away from there and go stand elsewhere. It was so hot at after midnight and this person had no idea. It was extremely upsetting and very frustrating. We will never stay here again and will avoid staying at the airport hotel at any cost

Lack of information given on available services within the complex and are limited to a print out. Arrived around 130am very confusing as complex made up of 2 hotels

Lack of information given on available services within the complex and are limited to a print out. Arrived around 130am very confusing as complex made up of 2 hotels

Gorgeous little private pool villa, looking out into beautiful native bushlands.

Gorgeous little private pool villa, looking out into beautiful native bushlands.

Unclear checkin location (Novotel), no hot water first night, water off for an hour second night, no outside light, room phone not connected, liited breakfast options.

Unclear checkin location (Novotel), no hot water first night, water off for an hour second night, no outside light, room phone not connected, liited breakfast options.

The property was fairly good - the problem was lack of information regarding the renovation work. I found out renovations were in progress AFTER I had booked! I arrived at midnight from Melbourne. I walked over to the resort and couldn't get in. I eventually went to the Airport Inn to ask for assistance and was told they were now doing the check-ins! A heads up on arrangement would have been handy!

The property was fairly good - the problem was lack of information regarding the renovation work. I found out renovations were in progress AFTER I had booked! I arrived at midnight from Melbourne. I walked over to the resort and couldn't get in. I eventually went to the Airport Inn to ask for assistance and was told they were now doing the check-ins! A heads up on arrangement would have been handy!

Was fairly run down from last time I visited.

Was fairly run down from last time I visited.

Very early check in which was very appreciated. Meals were great and very clean and comfortable.

Very early check in which was very appreciated. Meals were great and very clean and comfortable.

The cost outweighs the services provided.

The cost outweighs the services provided.

The staff member was very accomdating at check in.

The staff member was very accomdating at check in.

Property is very pretty with gorgeous gardens, pool is stunning but unfortunately in the wet season the pool is warm as soup .

Property is very pretty with gorgeous gardens, pool is stunning but unfortunately in the wet season the pool is warm as soup .