Booked this room during a bad time with storm evacuation stress and in a hurry with overcrowded hotels so we had to use Hotels.com. This created issues with the fees for a pet stay. We booked 3 nights only stayed 2. When discussed with the property manager we settled on one free night and paying pet fees of $30 for 2 nights. We checked out 1 day early and that should have left 1 night on our bill. The final cost for our 2 night stay including fees taxes etc is costing $450.50. That equates to 225.25 per night for an advertised $ $141.00 a night room. This is just wrong overall and possibly borders on price gouging of displaced folks trying to escape a life threatening major storm. Between Hotels.com and Best Western Plus Columbus Ga. Both share the responsibility for this. The hotel made verbal promises that they did not keep. I’m confused at why this seems so difficult as major companies doing business. I just want to pay what is fair and what the verbal contract they suggested at the time of check in with a hotel assistant manager and a desk clerk. Please look at this and consider correcting a wrong and I will at that time complete the many surveys for satisfaction being sent.

Booked this room during a bad time with storm evacuation stress and in a hurry with overcrowded hotels so we had to use Hotels.com. This created issues with the fees for a pet stay. We booked 3 nights only stayed 2. When discussed with the property manager we settled on one free night and paying pet fees of $30 for 2 nights. We checked out 1 day early and that should have left 1 night on our bill. The final cost for our 2 night stay including fees taxes etc is costing $450.50. That equates to 225.25 per night for an advertised $ $141.00 a night room. This is just wrong overall and possibly borders on price gouging of displaced folks trying to escape a life threatening major storm. Between Hotels.com and Best Western Plus Columbus Ga. Both share the responsibility for this. The hotel made verbal promises that they did not keep. I’m confused at why this seems so difficult as major companies doing business. I just want to pay what is fair and what the verbal contract they suggested at the time of check in with a hotel assistant manager and a desk clerk. Please look at this and consider correcting a wrong and I will at that time complete the many surveys for satisfaction being sent.

The staff was very helpful and friendly. Rooms were clean. Well maintained.

i booked this hotel while i visited with my boyfriend graduating from basic training in fort moore. the hotel itself is beautiful, but there were several nasty stains on the wall of the bathroom that appear to be feces, as well as the sink leaking and leaving water all over the floor which i will notify them of again when i check out. we did however like the pool and the option to eat breakfast for free. i would come back again, but maybe to a different room.

i booked this hotel while i visited with my boyfriend graduating from basic training in fort moore. the hotel itself is beautiful, but there were several nasty stains on the wall of the bathroom that appear to be feces, as well as the sink leaking and leaving water all over the floor which i will notify them of again when i check out. we did however like the pool and the option to eat breakfast for free. i would come back again, but maybe to a different room.

Beautiful property lots of places in the area

Beautiful property lots of places in the area

The service was excellent and pleasant. The room extremely clean and comfortable.