What a fabulous hotel. The spa was epic and the rooms were business but great.

- fantastic to get picked up at the train station by the hotel staff. They were there and waiting for us when our train arrived and helped with the luggage - evening bar had a gentleman playingnthe piano which was very nice. Other bar and staffvservice was just average. - great breakfast with coffee waiting each morning in decent size pots. Foor selection and quality were a great positive. They will even make you a lunch to go for hiking if you request it. - location is pefext for those looking to see the most around the park and to get in great hikes or sights. Plenty of options for bus, boat, or train for gerltting to where you are going. - included entry to the therme (5 minute walk) was unexpexted and we used it several times. - room was a little disappointing. Bed was comfortable; not many towels; no free plugs causing us to unplug a lamp in order to charge devices AND.. no coffee or coffee pot. Felt this was a big letdown for the price and what was expected. Overall a great spot I would not be disappointed to stay on again.

- fantastic to get picked up at the train station by the hotel staff. They were there and waiting for us when our train arrived and helped with the luggage - evening bar had a gentleman playingnthe piano which was very nice. Other bar and staffvservice was just average. - great breakfast with coffee waiting each morning in decent size pots. Foor selection and quality were a great positive. They will even make you a lunch to go for hiking if you request it. - location is pefext for those looking to see the most around the park and to get in great hikes or sights. Plenty of options for bus, boat, or train for gerltting to where you are going. - included entry to the therme (5 minute walk) was unexpexted and we used it several times. - room was a little disappointing. Bed was comfortable; not many towels; no free plugs causing us to unplug a lamp in order to charge devices AND.. no coffee or coffee pot. Felt this was a big letdown for the price and what was expected. Overall a great spot I would not be disappointed to stay on again.

Fun taking advantage of the thermal baths.

Fun taking advantage of the thermal baths.

I would’ve liked staff capable to speak in English especially for the massage, I felt stupid asking for information.

I would’ve liked staff capable to speak in English especially for the massage, I felt stupid asking for information.

Wonderful hotel in a beautiful location. Take advantage of the Toskana spa, don’t leave it for check out day (it will not be complementary on that day). The room was lovely ( junior suite). Wifi was ok. Breakfast was very good, the buffet dinner was average, but ok for the price. The staff were all very nice and polite. Pool and other wellness amenities were very nice, overall- highly recommended.

Wonderful hotel in a beautiful location. Take advantage of the Toskana spa, don’t leave it for check out day (it will not be complementary on that day). The room was lovely ( junior suite). Wifi was ok. Breakfast was very good, the buffet dinner was average, but ok for the price. The staff were all very nice and polite. Pool and other wellness amenities were very nice, overall- highly recommended.

Super

Super

Breakfast and dinners were excellent . Accommodation as stipulated in brochure. Underground parking excellent

Breakfast and dinners were excellent . Accommodation as stipulated in brochure. Underground parking excellent

Check-in was not pleasant at all as one of our rooms could not be found, both check-in and check-out were inefficient. Breakfast was not good quality. It was really complicated to get a table to have dinner (reservations not possible) and then service was terrible and we had to wait for an hour to get any food. There is no room to sit in the sun anywhere on the terrace. On the positive side, beds were confortable and the pool is very nice.

Check-in was not pleasant at all as one of our rooms could not be found, both check-in and check-out were inefficient. Breakfast was not good quality. It was really complicated to get a table to have dinner (reservations not possible) and then service was terrible and we had to wait for an hour to get any food. There is no room to sit in the sun anywhere on the terrace. On the positive side, beds were confortable and the pool is very nice.

Very friendly, service minded and helpful staff. Great breakfast. Great location. But the hotel needs a makeover. Rooms are outdated and worn out. For a 5 star I would expect much more. We felt safe with the actions / handling of the COVID-19 which the hotel had initiated.

Very friendly, service minded and helpful staff. Great breakfast. Great location. But the hotel needs a makeover. Rooms are outdated and worn out. For a 5 star I would expect much more. We felt safe with the actions / handling of the COVID-19 which the hotel had initiated.

We enjoyed our stay - it has great view (make sure to take the room with the a view), well located! Nice terrace restaurant with tasty food and lovely service.

We enjoyed our stay - it has great view (make sure to take the room with the a view), well located! Nice terrace restaurant with tasty food and lovely service.

One word amazing

One word amazing

The staff was not friendly and I really didn’t like the open bathroom concept in the suite.

The staff was not friendly and I really didn’t like the open bathroom concept in the suite.

This is truest a spa with health and fitness the focus. If you’re not into that totally you will miss out on the facilities. Don’t get rooms on the inner patio they are small and not air condiitioned which is ok at nite because weather is cool. Rooms facing the Elbe are spacious and air conditioned a little more expensive.

This is truest a spa with health and fitness the focus. If you’re not into that totally you will miss out on the facilities. Don’t get rooms on the inner patio they are small and not air condiitioned which is ok at nite because weather is cool. Rooms facing the Elbe are spacious and air conditioned a little more expensive.

4 days in Bad Schandau. Hotel is perfectly positioned for easy access to the region’s main attractions (fortress, Bastei Bridge, etc). Hotel is modern and in good condition. Breakfast buffet is excellent. Access to adjacent Therme is appreciated. Service is excellent and most people will understand English. Beware: not all rooms have AC so you have to ask for it.

The hotel itself is worthy of its five stars: The lobby is large and welcoming, the rooftop pool and spa/sauna are appropriate. However, the devil in this class is in the details: - The towels in the rooms are super thin and not very soft. They are the same sort of towels you would get at a budget hotel. - Even though we were two people staying in the room, they only provided us with one set of shampoo, shower gel, etc. With a day spent hiking and at the spa you clearly run out quickly and we shouldn't have had to ask for more. - The hotel states that "In the afternoon we invite you to tee/coffee and cake in the lobby." When we got to the lobby, we found out it's €5.50. - The staff is not very accommodating. When we arrived we had to (!) provide our birth dates. The staff claimed this was a legal requirement even though on the data protection sheet it stated that only name and address were mandatory. When I prodded further, they explained that they like to do a little something if it's someone's birthday. "Great!" I proclaimed because I had booked the trip as a surprise birthday gift for my girlfriend. The staff however told me that they couldn't do anything because my girlfriend's birthday was three days (!) before our arrival date. Again, for a five-star hotel I would have expected more. Unfortunately, I wouldn't go again and I can't recommend the place. The building itself is nice, clean, and modern but the staff and the lack of attention to detail brings it down.

The hotel itself is worthy of its five stars: The lobby is large and welcoming, the rooftop pool and spa/sauna are appropriate. However, the devil in this class is in the details: - The towels in the rooms are super thin and not very soft. They are the same sort of towels you would get at a budget hotel. - Even though we were two people staying in the room, they only provided us with one set of shampoo, shower gel, etc. With a day spent hiking and at the spa you clearly run out quickly and we shouldn't have had to ask for more. - The hotel states that "In the afternoon we invite you to tee/coffee and cake in the lobby." When we got to the lobby, we found out it's €5.50. - The staff is not very accommodating. When we arrived we had to (!) provide our birth dates. The staff claimed this was a legal requirement even though on the data protection sheet it stated that only name and address were mandatory. When I prodded further, they explained that they like to do a little something if it's someone's birthday. "Great!" I proclaimed because I had booked the trip as a surprise birthday gift for my girlfriend. The staff however told me that they couldn't do anything because my girlfriend's birthday was three days (!) before our arrival date. Again, for a five-star hotel I would have expected more. Unfortunately, I wouldn't go again and I can't recommend the place. The building itself is nice, clean, and modern but the staff and the lack of attention to detail brings it down.