Why do they charge extra for the sauna? Wouldn’t it make sense to just include that in the room/villa fees?

Why do they charge extra for the sauna? Wouldn’t it make sense to just include that in the room/villa fees?

Wonderful

Wonderful

No comments. Watch out. You would think spending 400$ per night gets you free water. Asked for a few extra got billed at check out 8$ per bottle with no mention of charge when we ordered the water.

No comments. Watch out. You would think spending 400$ per night gets you free water. Asked for a few extra got billed at check out 8$ per bottle with no mention of charge when we ordered the water.

Beautiful view and room

Beautiful view and room

Good gaming and activities area. Food was ok. They are tying to be 5 star and are progressing with good service. Nice environment and great room.

Good gaming and activities area. Food was ok. They are tying to be 5 star and are progressing with good service. Nice environment and great room.

Certain facilities were closed due to covid but gym and childrens playroom were deemed okay. No mention whatsoever when booking since it is not mandated by the authority. Throwing a company party on the other hand seems okay with the hotel with no social distancing whatsoever being enforced. It makes you wonder who came up with such contradicting policy. The only restaurant serving dinner was drown by karaoke nutjobs from the party that made dining absolutely unbearable. Imagine my surprise as I was expecting a quiet retreat by the lake. On top of that, safety box in room that cant be locked, mosquitoes nets were torn and the toilet smelled like mould. Room service was stated 24 hrs but guess what, kitchen was closed past midnight. In all, one of the worst 4 star hotel I stayed.

Certain facilities were closed due to covid but gym and childrens playroom were deemed okay. No mention whatsoever when booking since it is not mandated by the authority. Throwing a company party on the other hand seems okay with the hotel with no social distancing whatsoever being enforced. It makes you wonder who came up with such contradicting policy. The only restaurant serving dinner was drown by karaoke nutjobs from the party that made dining absolutely unbearable. Imagine my surprise as I was expecting a quiet retreat by the lake. On top of that, safety box in room that cant be locked, mosquitoes nets were torn and the toilet smelled like mould. Room service was stated 24 hrs but guess what, kitchen was closed past midnight. In all, one of the worst 4 star hotel I stayed.

No aircon in the room, quite stuffy when the weather is hot. Service is so so as it was a bit slow. Other than that, fantastic views & facilities.

No aircon in the room, quite stuffy when the weather is hot. Service is so so as it was a bit slow. Other than that, fantastic views & facilities.

Dining staff do not understand or speak English. They bought the starters and main course out at the same time. Could not tell my Vietnamese partner what came with the steak. They said nothing, I ordered sides, but steak arrived with mash and veggies. So wasted money there. Front desk unwelcoming. This is clearly an upmarket resort for Vietnamese families only. I was the only Westerner and got quite fed up with constant stares of disapproval. The grounds and rooms are wonderful, but plenty of similar nearby hotels for non Vietnamese visitors.

Dining staff do not understand or speak English. They bought the starters and main course out at the same time. Could not tell my Vietnamese partner what came with the steak. They said nothing, I ordered sides, but steak arrived with mash and veggies. So wasted money there. Front desk unwelcoming. This is clearly an upmarket resort for Vietnamese families only. I was the only Westerner and got quite fed up with constant stares of disapproval. The grounds and rooms are wonderful, but plenty of similar nearby hotels for non Vietnamese visitors.

The setting of the resort is on a lake which gives a peaceful & relaxing setting. Two things of note: you are about 4 miles from town. They do provide shuttle service 3 times a day to town. We booked what we thought was a 2 bedroom villa on the lake as we were 2 couples traveling. When we got to our villa (which was wonderful) it turns out we were in 2 ensuite bedrooms downstairs with complete strangers in the upstairs bedroom. You are to share the livingroom, dining room & kitchen. We immediately phoned the desk ... not their fault, it is fault of booking company. Next day their was a different couple upstairs ... neither couple was aware either they would be sharing. The resort has made no effort to check or correct booking services ... and they seem to have no interest in doing so. Overall the resort is very relaxing ... just be sure to check where they put you. The villas are only 3, 4 or 5 bedroom!!

The setting of the resort is on a lake which gives a peaceful & relaxing setting. Two things of note: you are about 4 miles from town. They do provide shuttle service 3 times a day to town. We booked what we thought was a 2 bedroom villa on the lake as we were 2 couples traveling. When we got to our villa (which was wonderful) it turns out we were in 2 ensuite bedrooms downstairs with complete strangers in the upstairs bedroom. You are to share the livingroom, dining room & kitchen. We immediately phoned the desk ... not their fault, it is fault of booking company. Next day their was a different couple upstairs ... neither couple was aware either they would be sharing. The resort has made no effort to check or correct booking services ... and they seem to have no interest in doing so. Overall the resort is very relaxing ... just be sure to check where they put you. The villas are only 3, 4 or 5 bedroom!!

i so happy about this trip,i will comback here if i have a chance!!

i so happy about this trip,i will comback here if i have a chance!!

There's a lack of management in this hotel.

There's a lack of management in this hotel.

This place is isolated and quiet! Love it! If you are wanting to get away and relax this is your go to place. The only suggestion that I have is they need AC in the rooms. The food choices are good and the staff are excellent.

This place is isolated and quiet! Love it! If you are wanting to get away and relax this is your go to place. The only suggestion that I have is they need AC in the rooms. The food choices are good and the staff are excellent.

There is so many things wrong and so many things right with this hotel. Never had such mixed feelings about any hotel. Ill just make a list with pros and cons: -very friendly staff -super fast room service -big modern rooms -good functional bathroom design -god water pressure and temperature -2 garbage bins and cheap minibar -big breakfast menu, good western food -very good price -nice nature environment Cons -worst bed ive had in any 3-4 star hotel, low quality, old and broken bedsheets -staff doesn't know how to make a bed -no actual bed, just higher ground, mattress and bed sheets slipping away -we ordered something to eat to out room, after having finished we put the dishes in front of the room - 3 days later they were still there -tv quality was bad -internet was so horribly slow it was unusable -vietnamese breakfast was soso, yoghurt was sour The bed and internet were the worst things. I really hope they're gonna change the beds and upgrade their internet - not coming back till then. Besides that the hotel was lovely.

There is so many things wrong and so many things right with this hotel. Never had such mixed feelings about any hotel. Ill just make a list with pros and cons: -very friendly staff -super fast room service -big modern rooms -good functional bathroom design -god water pressure and temperature -2 garbage bins and cheap minibar -big breakfast menu, good western food -very good price -nice nature environment Cons -worst bed ive had in any 3-4 star hotel, low quality, old and broken bedsheets -staff doesn't know how to make a bed -no actual bed, just higher ground, mattress and bed sheets slipping away -we ordered something to eat to out room, after having finished we put the dishes in front of the room - 3 days later they were still there -tv quality was bad -internet was so horribly slow it was unusable -vietnamese breakfast was soso, yoghurt was sour The bed and internet were the worst things. I really hope they're gonna change the beds and upgrade their internet - not coming back till then. Besides that the hotel was lovely.

amazing trip,good place,im so happy

amazing trip,good place,im so happy

all staffs too much busy especially checkin and out staff

all staffs too much busy especially checkin and out staff

Terracotta is actually 4kms outside Da Lat. It is clearly a hotel for middle class Vietnamese. Foreigners are rare here and English is not spoken widely. No outdoor pool and seating at all, indoor pool in the spa only. They wanted to charge for use of the steam room, which we thought was a little odd. The staff were reluctant to deliver any advice or colour regarding local attractions - any vaguely complex requests were met with a shrug and a smile. All a distinctly communist feel about the place, in stark contrast to everywhere else we travelled to in Vietnam.

Terracotta is actually 4kms outside Da Lat. It is clearly a hotel for middle class Vietnamese. Foreigners are rare here and English is not spoken widely. No outdoor pool and seating at all, indoor pool in the spa only. They wanted to charge for use of the steam room, which we thought was a little odd. The staff were reluctant to deliver any advice or colour regarding local attractions - any vaguely complex requests were met with a shrug and a smile. All a distinctly communist feel about the place, in stark contrast to everywhere else we travelled to in Vietnam.