Close to downtown

I have stayed here three times before. My daughter attends Vanderbilt University. Today, upon entering the front desk, woman was rude. She asked me to insert my credit card and I said I’ve paid for the room and I’ve shown you my ID. She replied: This is for valet parking. I said the thrice times I have been here. I parked my own car. She stated.: We don’t do that anymore. So I had to carry my bags and my son carried his back out to wait 20 minutes for the valet to show up. He was kind, but it took another seven minutes for him to take down information. We were tired. We’ve been on the road for over 18 hours. We had to carry our bags up the steps and over to the elevator. This probably would not have been a problem had been graded with a smile. Explained why Being charged for valet and the fact that the valet person was not available when we arrived. Also, the TV Which is never been a problem I cannot access the movies which I am required to rent. When I returned from having dinner with my daughter this evening, I walked in front desk, person sitting there no one else around and not even greeting. Why am I going to call down and report that I have a system message and I can’t watch TV.

I have stayed here three times before. My daughter attends Vanderbilt University. Today, upon entering the front desk, woman was rude. She asked me to insert my credit card and I said I’ve paid for the room and I’ve shown you my ID. She replied: This is for valet parking. I said the thrice times I have been here. I parked my own car. She stated.: We don’t do that anymore. So I had to carry my bags and my son carried his back out to wait 20 minutes for the valet to show up. He was kind, but it took another seven minutes for him to take down information. We were tired. We’ve been on the road for over 18 hours. We had to carry our bags up the steps and over to the elevator. This probably would not have been a problem had been graded with a smile. Explained why Being charged for valet and the fact that the valet person was not available when we arrived. Also, the TV Which is never been a problem I cannot access the movies which I am required to rent. When I returned from having dinner with my daughter this evening, I walked in front desk, person sitting there no one else around and not even greeting. Why am I going to call down and report that I have a system message and I can’t watch TV.

Location was great, staff was friendly, but our room unfortunately smelled like a dirty toilet. We did not bring it to their attention due to the fact that we were only staying one night but not exactly ideal.

Location was great, staff was friendly, but our room unfortunately smelled like a dirty toilet. We did not bring it to their attention due to the fact that we were only staying one night but not exactly ideal.

The room was good but the bathroom needs updating…. It’s old and….

The room was good but the bathroom needs updating…. It’s old and….

During our stay we saw roaches.

During our stay we saw roaches.

The furniture on the roof top area did not look like the pictures. The furniture was old and needed to be replaced. Everything else was great.

The furniture on the roof top area did not look like the pictures. The furniture was old and needed to be replaced. Everything else was great.

The property was ok. We had an issue with our first room where it smelled really strongly of urine, my husband who doesn’t notice smells often, even noticed it because the smell hit you in the face as soon as you opened the door. The front desk staff was able to accommodate us in a move to a different room, right next door, no odor. Unfortunately there were no more king size rooms available which is what we originally booked but that was ok because no smell. One of the elevators was really shaky around the 7th or 8th floor and that was a little scary because we stayed on the 10th floor. And the bathroom was clean but didn’t have a shower door so water just kind of sprayed on the floor, not a ton but a light sprinkle for the duration of the shower.

The property was ok. We had an issue with our first room where it smelled really strongly of urine, my husband who doesn’t notice smells often, even noticed it because the smell hit you in the face as soon as you opened the door. The front desk staff was able to accommodate us in a move to a different room, right next door, no odor. Unfortunately there were no more king size rooms available which is what we originally booked but that was ok because no smell. One of the elevators was really shaky around the 7th or 8th floor and that was a little scary because we stayed on the 10th floor. And the bathroom was clean but didn’t have a shower door so water just kind of sprayed on the floor, not a ton but a light sprinkle for the duration of the shower.

Great location and very nice staff!

Great location and very nice staff!

Nice clean hotel close to downtown

Nice clean hotel close to downtown

They need to have free breakfast

They need to have free breakfast

Amazing stay

Amazing stay

Couldn't enjoy the view from room due to dirty windows, please clean them

Couldn't enjoy the view from room due to dirty windows, please clean them

It was amazing! I will definitely stay here again when in town

It was amazing! I will definitely stay here again when in town

Great staff, clean place, very accommodating, good location to walking downtown, cheap price.

Great staff, clean place, very accommodating, good location to walking downtown, cheap price.

I booked this property through Expedia and trying to get any assistance with grievances was impossible. The manger referred me to Expedia and Expedia referred me to the hotel manager. The staff was rude. The accommodations were not available as was advertised. I have stayed at both Nashville locations and do not recommend the thislocation at all. I will never stay here again and will never book with Expedia!

I booked this property through Expedia and trying to get any assistance with grievances was impossible. The manger referred me to Expedia and Expedia referred me to the hotel manager. The staff was rude. The accommodations were not available as was advertised. I have stayed at both Nashville locations and do not recommend the thislocation at all. I will never stay here again and will never book with Expedia!

The proximity to downtown without the hefty price is reason enough to stay here.

The proximity to downtown without the hefty price is reason enough to stay here.

Easy check-in, great room, pleasant and helpful staff.