Air conditioner was very loud and so was traffic

Air conditioner was very loud and so was traffic

We stumbled on this fantastic property not knowing where we could stay when we arrived in Victoria. It was a dreary rainy night, but when we drove into the parking lot we were totally amazed. After checking in, our room was exquisite! Everyone here was so delightfully helpful, especially our bartender/server Julia. Easy to find our way around, and welcome to come back after a long day and sleep so comfortably! I'm definitely a Marriott Bonvoy fan, AND a Four Points by Sheraton. Also loved that they are SO pet friendly!

We stumbled on this fantastic property not knowing where we could stay when we arrived in Victoria. It was a dreary rainy night, but when we drove into the parking lot we were totally amazed. After checking in, our room was exquisite! Everyone here was so delightfully helpful, especially our bartender/server Julia. Easy to find our way around, and welcome to come back after a long day and sleep so comfortably! I'm definitely a Marriott Bonvoy fan, AND a Four Points by Sheraton. Also loved that they are SO pet friendly!

We booked a suite room. The soaking bath tub in the living space was very dirty. As soon as we turned on the jets all the dirt came out. It was a worst experience. It felt like it was some insects/mosquitos/dirty. Not worth the price. No breakfast as well .

We booked a suite room. The soaking bath tub in the living space was very dirty. As soon as we turned on the jets all the dirt came out. It was a worst experience. It felt like it was some insects/mosquitos/dirty. Not worth the price. No breakfast as well .

Very nice hotel with clean spacious rooms and a fantastic patio restaurant adjacent. A bit noisy though with a lot of construction going on outside the hotel.

I had to cancel because of a family emergency. When I called to ask for a refund or a hotel credit. The guy at the front desk was rude and said they would not give me anything thing. So $900 for nothing. Thanks for nothing

Everything is near.. I like the rooms..

Overall great experience.

It was a nice room

My only complaint was there was no parking for oversized vehicles. But I made it work.

Comfortable stay. Parking was very tight.

Nice and clean

There is a severe lack of garbage cans available throughout the property. There was not a single trash can located inside the lobby of this hotel. This doesn't seem like a big deal but I found it very inconvenient to have to carry any garbage to my room in order to discard it. There was not a single trasj located near the elevators in the lobby or on the 4th floor where we entered or exited the elevator.

Check in was quick and easy, the property is always clean and in good condition

I didn’t like that we were charged around $400 as a deposit, and it made me upset.

the hotel was clean and staff was awesome. a definite stay again location

Just one day but excellent and memorable

Just one day but excellent and memorable

nice

nice

Beautiful building, excellent facilities. I very much enjoyed the gym, the sauna and the the jacuzzi. Close to shops and restaurants.

Beautiful building, excellent facilities. I very much enjoyed the gym, the sauna and the the jacuzzi. Close to shops and restaurants.

Clean and quiet, next to Costco, parking easy.

Clean and quiet, next to Costco, parking easy.

Nice

This hotel has mice. I was originally on the 3rd floor. If they are there, they are everywhere. I was woken at 6AM by the sound followed by the sight of them. Corrugated walls let them climb the walls. Large wall unit gave them plenty of space to live.The hotel did practically nothing for me. No room upgrade. A couple of free entrées to cover the food i lost. No money back. Would not move me to another Marriott hotel. There was no appropriate management working for at least 3 days to properly take care of me. All duty managers were off sick. The manager they did have working, the sales manager, had no authority to grant me anything. The restuarant was sub par, with a minimal menu and poor quality food for the prices. The restuarant was not open all day, only for breakfast, closing at 1030 and for dinner opening at 5 to 11. There were several large construction jobs going on surrounding the hotel, nice views of enormous cranes and gravel pits. And noise! I gave 2 stars for the area around the property only because there is plenty of shopping for all your needs. Good hiking nearby but not ideal for tourist activities, too far away from everything.

This hotel has mice. I was originally on the 3rd floor. If they are there, they are everywhere. I was woken at 6AM by the sound followed by the sight of them. Corrugated walls let them climb the walls. Large wall unit gave them plenty of space to live.The hotel did practically nothing for me. No room upgrade. A couple of free entrées to cover the food i lost. No money back. Would not move me to another Marriott hotel. There was no appropriate management working for at least 3 days to properly take care of me. All duty managers were off sick. The manager they did have working, the sales manager, had no authority to grant me anything. The restuarant was sub par, with a minimal menu and poor quality food for the prices. The restuarant was not open all day, only for breakfast, closing at 1030 and for dinner opening at 5 to 11. There were several large construction jobs going on surrounding the hotel, nice views of enormous cranes and gravel pits. And noise! I gave 2 stars for the area around the property only because there is plenty of shopping for all your needs. Good hiking nearby but not ideal for tourist activities, too far away from everything.

Nice

The area is a little busy and loud. Construction outside started promptly at 8. Our room was great. And were thankful to get a cot for our extra person.

The area is a little busy and loud. Construction outside started promptly at 8. Our room was great. And were thankful to get a cot for our extra person.