It was wonderful clean. No issues

Beware!!!! I paid in full on hotels.com and captain's Quarters stated they only got paid for 1 day of stay. No one on either said has given me my money back. They just blame each other. As of right now i am out of $281.00 and still no deposit back either. I paid in advance to be sure of how much spending money i would have. Didn't know the front desk and/or this website would rob me.

Beware!!!! I paid in full on hotels.com and captain's Quarters stated they only got paid for 1 day of stay. No one on either said has given me my money back. They just blame each other. As of right now i am out of $281.00 and still no deposit back either. I paid in advance to be sure of how much spending money i would have. Didn't know the front desk and/or this website would rob me.

The weather was actually great felt amazing

The weather was actually great felt amazing

Tv remote control did not work so I tried to call the from desk and the phone would not call the front desk so I walked down to the front desk and waited 20 minutes for someone to talk to because no one was at the counter, when someone finally came to the desk they told me that they didn’t have extra remote controls so they told us that a Guy from maintenance would come to our room to solve the situation and he never showed up very unprofessional and a big waste of my time

Tv remote control did not work so I tried to call the from desk and the phone would not call the front desk so I walked down to the front desk and waited 20 minutes for someone to talk to because no one was at the counter, when someone finally came to the desk they told me that they didn’t have extra remote controls so they told us that a Guy from maintenance would come to our room to solve the situation and he never showed up very unprofessional and a big waste of my time

Good for the value. They are renovating so that's good. It's a good basic beach resort and the pools were nice and it's right on the beach. Would stay again

Good for the value. They are renovating so that's good. It's a good basic beach resort and the pools were nice and it's right on the beach. Would stay again

The room needed remodeling. The pull out sofa bed was worn out you felt every spring. The indoor pools needed more water in the pool. It was ok for only a few days.

The room needed remodeling. The pull out sofa bed was worn out you felt every spring. The indoor pools needed more water in the pool. It was ok for only a few days.

We had a great time the hotel was nice staff was amazing will be back again

We had a great time the hotel was nice staff was amazing will be back again

Did not have enough parking

Unfriendly staff (charge for parking without telling you) and smoking weed in garage. Place also smelled gross outside pool area

There is a lot to say about this resort. Firstly, they do not have “breakfast included”. There is one restaurant that is over priced next door, that you can walk to. I had to have someone change my room because our patio door didn’t lock and our shower wasn’t usable. Mind you, we were placed on the first floor, so we could’ve been robbed at any moment. Speaking of robbed, the manager made us feel dumb because the safe wasn’t operational and they didn’t feel that this was a big enough issue to address. On one of the first nights, we were there, there was actually a break-in from a patio balcony on the 10th floor. This man was never caught and he broke through a patio door that did not lock properly. I have never experienced A group of employees who were so bothered by having to do the bare minimum of their jobs. It was so difficult to find someone that worked there to address issues with, because there was relatively no one ever available at the front desk. On top of that, they have a pool available for the guest to swim in, but don’t plan on getting wet because they do not refill the towels after 10:30 AM. The pool opens at nine so if you don’t get there first, you don’t get a towel. There was no maintenance that ever came to the room, or housekeeping. If we wanted new sheets, then we had to go to the front desk to get them. Like I said no one was ever available at the front desk, and I couldn’t call because our room phone was broken. I have more to say, with no room.

Get there to find out they charge everyone extra for daily parking and also insurance. The room has only a couple pans so don’t expect to cook a full course meal. No smoking on balcony at all. Location isn’t really close to anything. The staff is mediocre. Not great not terrible. For the $ I expected somewhat better.

It was fine

I liked the view and how there are multiple pools. My kids enjoyed the lazy river and the pools. The beach water was nice and warm but unfortunately we were not warned about jelly fish presence and my daughter got stung very bad in both legs as it wrapped around her leg. I won’t be surprised if box jelly fish appears there because the marks my poor child got were massive.She was in pain for two hours as she still healing from it. Apparently the day before a whole family got stung as well. I did not like how the resort didn’t have food service by the pools, it can definitely use one.

The property toilets didn’t work properly I went without the use of the toilet the one night I did stay there. Property is aware of the water pressure being low but don’t have an overnight maintenance crew to resolve the issue. Would not recommend.

Quality of facility not the best, could be cleaner and well managed. Balcony door did not full latch and would not lock.

I booked an oceanfront suite and when I arrived I was given a partial view room. When I informed them about my booking they convinced me that this is what expedia projects as oceanfront and are ready for me to leave and take it up with expedia. Such an unpleasant experience. Both the hotel and expedia are inconsiderate here.

Amazing location. Great beach access and parking. Property is under renovation but still fully functionable.

I feel the room had not been occupied for a while do to it was very dusty and floors were not cleaned very well in our room

I feel the room had not been occupied for a while do to it was very dusty and floors were not cleaned very well in our room

They never tell about some part of the building is in construction they charge for the parking 😒 $12 dls for day

They never tell about some part of the building is in construction they charge for the parking 😒 $12 dls for day

Building is old, and services is poor.

Building is old, and services is poor.

Hotel is average, could use some up keeping. Room was spacious like the kitchen in the room. Family enjoyed the fire show, pool and other amenities need updating.

All the pools weren’t open and never could Catch an elevator. But enjoyed stay over all and front desk staff were so nice!

All the pools weren’t open and never could Catch an elevator. But enjoyed stay over all and front desk staff were so nice!