Everything was excellent although the management could have been more transparent of posting the cleaning, utility and other charges before and not after hitting the “buy now” button. With this, would be clients will be informed and they will have the option to still book or not. In my case, I only found out about those extra charges after a confirmation email I got after booking. They said considering the size of the room and for them to maintain close to its mint condition for the next user to enjoy, they need to charge those. My only appeal is for them to be transparent upfront and not after you decided and there’s no choice either to cancel without refund or go for it. Don’t get me wrong here, I am truly satisfied with my stay and I don’t mean just to complain but I feel everybody deserve to be informed.

Everything was excellent although the management could have been more transparent of posting the cleaning, utility and other charges before and not after hitting the “buy now” button. With this, would be clients will be informed and they will have the option to still book or not. In my case, I only found out about those extra charges after a confirmation email I got after booking. They said considering the size of the room and for them to maintain close to its mint condition for the next user to enjoy, they need to charge those. My only appeal is for them to be transparent upfront and not after you decided and there’s no choice either to cancel without refund or go for it. Don’t get me wrong here, I am truly satisfied with my stay and I don’t mean just to complain but I feel everybody deserve to be informed.

This is not a 4 star accomodation, in fact this was the worst i’ve had. Photos are very misleading. Very small rooms and they only showed the inside of the property which looked very nice (in photos only) but in reality the property is located in an impoverished area. I arranged for transfers from the airport to the place. But the driver never came. Instead they were waiting for my “re-confirmation” after I’ve already confirmed and agreed with the transfer fee. I also don’t remember seeing when I booked the room that there were separate charges for utility fees and “towel fees”. I’d rather have them include these charges with the nightly rate than charging it separately. On our second day there was no hot water. I told the lady in front but she just ignored me. So for the rest of our stay there was no hot water but still charged us for “utility fees”. When we were checking out it took about 15 to 20 min waiting because the owner or property manager needs to check the room first before we can go. I have traveled and stayed in many different places but I felt this property mislead me.

This is not a 4 star accomodation, in fact this was the worst i’ve had. Photos are very misleading. Very small rooms and they only showed the inside of the property which looked very nice (in photos only) but in reality the property is located in an impoverished area. I arranged for transfers from the airport to the place. But the driver never came. Instead they were waiting for my “re-confirmation” after I’ve already confirmed and agreed with the transfer fee. I also don’t remember seeing when I booked the room that there were separate charges for utility fees and “towel fees”. I’d rather have them include these charges with the nightly rate than charging it separately. On our second day there was no hot water. I told the lady in front but she just ignored me. So for the rest of our stay there was no hot water but still charged us for “utility fees”. When we were checking out it took about 15 to 20 min waiting because the owner or property manager needs to check the room first before we can go. I have traveled and stayed in many different places but I felt this property mislead me.

To pay the unexpected cleaning free which is as high as the room price makes me feel very bad and angry. The cleaning free information shows in Mandatory fees license with small words. If you are busy and not read it carefully, your money will be easily lost. According to my experience, I have never been charged the cleaning free as high as the room price. I won't consider the hotel again.

To pay the unexpected cleaning free which is as high as the room price makes me feel very bad and angry. The cleaning free information shows in Mandatory fees license with small words. If you are busy and not read it carefully, your money will be easily lost. According to my experience, I have never been charged the cleaning free as high as the room price. I won't consider the hotel again.

This is the worst condo we have ever stayed, Would NEVER stay here again. Besides the hidden costs and many costs you may overlook in the Holtes.com website, The room's soundproof is very poor, Noise from hallway/loudly music from building outside, It made us difficulty in sleeping, Again, This is the worst experience we have ever had and our only one negative-review in Hotels.com so far.

This is the worst condo we have ever stayed, Would NEVER stay here again. Besides the hidden costs and many costs you may overlook in the Holtes.com website, The room's soundproof is very poor, Noise from hallway/loudly music from building outside, It made us difficulty in sleeping, Again, This is the worst experience we have ever had and our only one negative-review in Hotels.com so far.

We relaxed very much at this hotel.

We relaxed very much at this hotel.

No hot water shower for 4 days, no clean towels we used the same towel o er and o er. I asked the fro t desk for clean towel and toilet paper. They have to charge us 100 pesos each towel and we have to buy a paper towel at the store because they not providing laper towels.. what kind of service this hotel that i paid almost $200 a night. Very dissapointed and they never clean our rooms not even once. I want my mo ey back for poor service..

No hot water shower for 4 days, no clean towels we used the same towel o er and o er. I asked the fro t desk for clean towel and toilet paper. They have to charge us 100 pesos each towel and we have to buy a paper towel at the store because they not providing laper towels.. what kind of service this hotel that i paid almost $200 a night. Very dissapointed and they never clean our rooms not even once. I want my mo ey back for poor service..

We did not expect to be charged for cleaning fee or so much for deposit when making reservation, in addition they were going to charge us for utilities so we lost our money and decided not to stay. We think this needs to be communicated up front better to everyone who would consider this hotel. I would not recommend this hotel to anyone, the person we were going to pay was an owner of the unit.

We did not expect to be charged for cleaning fee or so much for deposit when making reservation, in addition they were going to charge us for utilities so we lost our money and decided not to stay. We think this needs to be communicated up front better to everyone who would consider this hotel. I would not recommend this hotel to anyone, the person we were going to pay was an owner of the unit.

There have no inform about hotel's host. But it is from personal host. So when we arrive too late. It can't check in immediately. Because host is not leaving there. But the time is too late, and my family are too tired, we can't wait more then 30 min for host come. However, we charge another room at same hotel. It is really the worst experience for my family.

There have no inform about hotel's host. But it is from personal host. So when we arrive too late. It can't check in immediately. Because host is not leaving there. But the time is too late, and my family are too tired, we can't wait more then 30 min for host come. However, we charge another room at same hotel. It is really the worst experience for my family.

The condo itself is very good. Location is walking distance to Ayala. It is the hidden costs, bad service that make this a fail and would never stay there again. 1. the cable TV wasn't working for more than a week. When I asked for a rebate, the host gave me USD 0.60 per day rebate that the tv was off! Rate of condo is USD 90 per day. For the 7 days that the tv was off I was given USD 4.20 compensation!. I have my condos for rent in Manila, and if my guest suffers the inconvenience of no tv, and if they are staying for 2 weeks, I would give them 1 or 2 days rebate. This means in this instance, it would be at least USD 90 rebate. That is the expected compensation for the inconvenience. Not USD 4.20 for 7 days of no TV. You pay the front desk USD 100 for deposit (refundable) . You pay USD 80, cleaning fee one time payment upfront on top of what you already paid online Check out is not hassle free--because you will wait for the reading of the electricity and you will have to pay before check out. Check in and check out should be hassle free. They should just incorporate average electricity consumption and add that to the rate. This is a condo. Cleaning fee is very prohibitive. Most condos, have their own cleaning materials, broom, etc for everyday removing of dirt. You don't want to keep calling the cleaners at USD 80 per call. They should provide basic cleaning materials as standard to most condos for rent.

The condo itself is very good. Location is walking distance to Ayala. It is the hidden costs, bad service that make this a fail and would never stay there again. 1. the cable TV wasn't working for more than a week. When I asked for a rebate, the host gave me USD 0.60 per day rebate that the tv was off! Rate of condo is USD 90 per day. For the 7 days that the tv was off I was given USD 4.20 compensation!. I have my condos for rent in Manila, and if my guest suffers the inconvenience of no tv, and if they are staying for 2 weeks, I would give them 1 or 2 days rebate. This means in this instance, it would be at least USD 90 rebate. That is the expected compensation for the inconvenience. Not USD 4.20 for 7 days of no TV. You pay the front desk USD 100 for deposit (refundable) . You pay USD 80, cleaning fee one time payment upfront on top of what you already paid online Check out is not hassle free--because you will wait for the reading of the electricity and you will have to pay before check out. Check in and check out should be hassle free. They should just incorporate average electricity consumption and add that to the rate. This is a condo. Cleaning fee is very prohibitive. Most condos, have their own cleaning materials, broom, etc for everyday removing of dirt. You don't want to keep calling the cleaners at USD 80 per call. They should provide basic cleaning materials as standard to most condos for rent.

They treated my fiance poorly even though i paid for the room they asked her what is your business. I could have wired her the additional money needed for possible damages. She stayed elsewhere.

They treated my fiance poorly even though i paid for the room they asked her what is your business. I could have wired her the additional money needed for possible damages. She stayed elsewhere.