Property is connected to a small mall which is nice. But property is noisy!! The Carnival celebrations were loud and went into the early mornings. The rooms on G3 and 3rd floor not real good. Seem smaller. Need to be updated. 18th floor room was nice. Room service was prompt. Transportation pickup confused most Uber drivers.

Property is connected to a small mall which is nice. But property is noisy!! The Carnival celebrations were loud and went into the early mornings. The rooms on G3 and 3rd floor not real good. Seem smaller. Need to be updated. 18th floor room was nice. Room service was prompt. Transportation pickup confused most Uber drivers.

Not great I'm afraid. Check in was pleasant and friendly but once we stepped out of the lift we became concerned. The corridor to our room had peeling wallpaper, scuffs and stains. The room was shabby and well in need of decoration. Cleanliness was questionable with dust on the skirting boards, dirty areas round the sink. There were numerous scuffs and marks on furniture and walls. Grouting was discoloured in the shower. The pool, which was advertised as having umbrellas, had none and none were available. We had booked here for a days rest but with no shade we would have cooked. Food was OK but not brilliant. It isn't an expensive hotel so for the cost it may be worthwhile but we stayed elsewhere when we passed through Manaus a few weeks later for not much more and hugely better room and environment. The staff do their best but investment is needed.

Not great I'm afraid. Check in was pleasant and friendly but once we stepped out of the lift we became concerned. The corridor to our room had peeling wallpaper, scuffs and stains. The room was shabby and well in need of decoration. Cleanliness was questionable with dust on the skirting boards, dirty areas round the sink. There were numerous scuffs and marks on furniture and walls. Grouting was discoloured in the shower. The pool, which was advertised as having umbrellas, had none and none were available. We had booked here for a days rest but with no shade we would have cooked. Food was OK but not brilliant. It isn't an expensive hotel so for the cost it may be worthwhile but we stayed elsewhere when we passed through Manaus a few weeks later for not much more and hugely better room and environment. The staff do their best but investment is needed.

Great hotel, great staff

Great hotel, great staff

Very good breakfast and friendly staff and a few spoke English, which was helpful ☺️ and shopping opportunities are close by

Very good breakfast and friendly staff and a few spoke English, which was helpful ☺️ and shopping opportunities are close by

Very friendly and helpful staff and excellent breakfast included. Very clean and comfortable rooms.

Very friendly and helpful staff and excellent breakfast included. Very clean and comfortable rooms.

Friendly staff, good breakfast

Friendly staff, good breakfast

Outstanding

I loved that there were a couple malls within walking distance including one next door with a food court. The staff made us a to go breakfast since we had an early flight the next morning. The beds were ok for a night or 2.

I loved that there were a couple malls within walking distance including one next door with a food court. The staff made us a to go breakfast since we had an early flight the next morning. The beds were ok for a night or 2.

Fantastic

Fantastic

Overall was a good hotel! Breakfast was outstanding. Great location near a shopping mall.

Overall was a good hotel! Breakfast was outstanding. Great location near a shopping mall.

Right in the center of the actions. Safe and

Right in the center of the actions. Safe and

Friendly people, great service

Friendly people, great service

I don’t want to be too hard on this hotel, because, like everyone in this industry, they are struggling. The location of this hotel is great. Really optimum for getting around Manaus and next door to a nice shopping mall with everything you need. The biggest mark against them is hot water. This has been a problem every time we have stayed here. It is really something they need to get under control. There is no excuse for a hotel like this to have this problem consistently. From hour to hour, you cannot predict if you will have hot water or not. We had absolutely no hot water the last day and a half of this stay. The staff does what they can to make your stay comfortable, and they are generally very friendly and English is spoken readily at the front desk. There is a canal next to the hotel that is currently quite smelly at night (no problem during the day). But this is no problem inside the rooms or even on the balconies.

I don’t want to be too hard on this hotel, because, like everyone in this industry, they are struggling. The location of this hotel is great. Really optimum for getting around Manaus and next door to a nice shopping mall with everything you need. The biggest mark against them is hot water. This has been a problem every time we have stayed here. It is really something they need to get under control. There is no excuse for a hotel like this to have this problem consistently. From hour to hour, you cannot predict if you will have hot water or not. We had absolutely no hot water the last day and a half of this stay. The staff does what they can to make your stay comfortable, and they are generally very friendly and English is spoken readily at the front desk. There is a canal next to the hotel that is currently quite smelly at night (no problem during the day). But this is no problem inside the rooms or even on the balconies.

Amazing rooftop swimming pool with view. Cordial and helpful staff. Good food, however waiting time is slightly longer.

Amazing rooftop swimming pool with view. Cordial and helpful staff. Good food, however waiting time is slightly longer.

Hotel staff very attentive and helpful. Breakfast didn't have much selection but it was good. Overall room was spacious, a/c worked fine, no carpet through the hotel 👍, & shower could use more scrubbing.

Hotel staff very attentive and helpful. Breakfast didn't have much selection but it was good. Overall room was spacious, a/c worked fine, no carpet through the hotel 👍, & shower could use more scrubbing.

Not so good. Staff is not friendly and we requested 3 days in advance through hotel.com to help us canceling one room and the hotel refused to cancel it and refund the money. No other hotel has done this to us. Though great location and amenities.