The receptionist was amazing very hospitable warm and welcoming. The room was ok and clean unfortunately thr shower drainhole cover was loose and not in. It needs some TLC ( tender living care, as this was mg second visit. In 2 yrs. It seems like since the change in ownership the standards are a kujjtlw unkept. But overall the hotel is lovey clean and reasonable. Woth a beautifully seaview.

The receptionist was amazing very hospitable warm and welcoming. The room was ok and clean unfortunately thr shower drainhole cover was loose and not in. It needs some TLC ( tender living care, as this was mg second visit. In 2 yrs. It seems like since the change in ownership the standards are a kujjtlw unkept. But overall the hotel is lovey clean and reasonable. Woth a beautifully seaview.

Location is good and the staff were really friendly, welcoming and helpful. The bed sheets were clean and basic items supplied. It's not a bad choice if you're on a budget however personally it wasn't for me. Some things I wasn't keen on were the uncomfortable mattresses and the noisy generator outside our bedroom window (we were told on check out that it's because our room was situated above the kitchen) so probably not an issue in all rooms. The room itself was clean enough but a few mouldy patches in the bathroom. The corridors and main hotel entrance had a toilet smell unfortunately which put us off using the restaurant. It's a budget hotel at an affordable price so can't expect perfection. We only stayed 1 night and it was fit for the purpose of our stay. The hotel is very tired but some areas have been renovated so maybe it's a work in progress.

Location is good and the staff were really friendly, welcoming and helpful. The bed sheets were clean and basic items supplied. It's not a bad choice if you're on a budget however personally it wasn't for me. Some things I wasn't keen on were the uncomfortable mattresses and the noisy generator outside our bedroom window (we were told on check out that it's because our room was situated above the kitchen) so probably not an issue in all rooms. The room itself was clean enough but a few mouldy patches in the bathroom. The corridors and main hotel entrance had a toilet smell unfortunately which put us off using the restaurant. It's a budget hotel at an affordable price so can't expect perfection. We only stayed 1 night and it was fit for the purpose of our stay. The hotel is very tired but some areas have been renovated so maybe it's a work in progress.

The staff, were all incredibly professional, helpful and hospitable. Unfortunately, the layout of the rooms in the hotel is very confusing and not fully accessible. The room next to us was smoking weed and stunk out our whole corridor. We felt very unsafe and reported this to the hotel staff. The police should be involved in these instances as there should not be any smoking in the rooms nor of illegal drugs. The beds were very comfy and clean, however when you looked closely at the room, the chair had dirt and crumbs on, the skirting board was filthy with dirt and dust, and there was rust and stains on the walls. It really put the incredible host staff to shame.

Beds comfy amd great view, a little rough around the edges such as some damp in room, water pressure for toilet and shower not great but overall, ok to stay in but very basic.

Very noisy did not get any sleep at all

To start with , the breakfast is a little pricey The first night, the fire alarms went off 4 times throughout the night. With no apologies for a complete non sleeping eight hours, The building is decaying away, Full gutters, cracking walls, damp The staff on the other hand ( reception) Brilliant. Helpful, polite, nice

To start with , the breakfast is a little pricey The first night, the fire alarms went off 4 times throughout the night. With no apologies for a complete non sleeping eight hours, The building is decaying away, Full gutters, cracking walls, damp The staff on the other hand ( reception) Brilliant. Helpful, polite, nice

Nice hotel

Hotel staff very friendly and professional, very good location. However room was very old looking and damp smelling and deteriorated. Good enough to stay overnight and move ahead.

Hotel staff very friendly and professional, very good location. However room was very old looking and damp smelling and deteriorated. Good enough to stay overnight and move ahead.

Dear team After looking at the photos of the hotel and researching, it appeared as though it was going to be a lovely time. Unfortunately, upon arriving at my room for my first holiday with my girlfriend, I was extremely disappointed to see such an unacceptable state. Everything, and I mean absolutely everything was dirty or stained. The wall, the toilet door, the main door, the carpet, the ceiling, the curtains. I have added picture evidence for this. Upon speaking to Andrew at the reception, he firstly told us that there were no other rooms available. This caused us to run around quickly throughout New Quay, scrambling around and asking places for potential locations to stay. This took up precious time of our holiday, not to mention being uncomfortable during our run, as hotel receptions were closing. Andrew contacted me after to inform me of a new room. One that was in much better conditions, however, I had to put the beds together as opposed to having the double bed I paid extra for in the first place. While the new room was of an acceptable condition, there were still some issues. Firstly, the shower was blocked, and the water had built up, as seen on the picture. Secondly, as it was two single beds put together, I was had an uncomfortable night sleep as I kept falling through the hole in between the two beds. While I appreciate Andrew’s politeness, this situation is completely unacceptable, and took up a lot of time and caused distress on me and my girlfriend’s

Horrible breakfast, especially the eggs and sausage not worth the money , room was filthy , terrible parking , ancient building

Horrible breakfast, especially the eggs and sausage not worth the money , room was filthy , terrible parking , ancient building

The room was filthy. The carpets were filthy. Two of the reception staff were very rude when I asked for a clean towel as they were also filthy. The beds were uncomfortable. The room was damp.

The room was filthy. The carpets were filthy. Two of the reception staff were very rude when I asked for a clean towel as they were also filthy. The beds were uncomfortable. The room was damp.

The staff were super friendly and the hotel was clean and tidy. The bathroom shower and taps needed replacing a there was a terrible drain smell throughout the stay. Rooms were a good size and the hotel was located near the beach with great views of the sunset.

The staff were super friendly and the hotel was clean and tidy. The bathroom shower and taps needed replacing a there was a terrible drain smell throughout the stay. Rooms were a good size and the hotel was located near the beach with great views of the sunset.

Was good but room on 3rd floor and for all stay lift broken. Very little parking spaces available good job we came in time when manage to snatch one otherwise not sure where I would park. Walls not pained on corridors . Water tap splashed all over us everytime we switched it on. Toilet filling was noisy like if some builders were in. Walls transparent could hear every conversation going in other room.

Was good but room on 3rd floor and for all stay lift broken. Very little parking spaces available good job we came in time when manage to snatch one otherwise not sure where I would park. Walls not pained on corridors . Water tap splashed all over us everytime we switched it on. Toilet filling was noisy like if some builders were in. Walls transparent could hear every conversation going in other room.

I arrived at the property, it looks very dirty from outside. I was hit with an overwhelming smell of smoke when entering with my dog. The smell did not pass at all, our room smelt just as bad. There was cracks over the walls, marks and bits of paint on the floor that I’m guessing had fallen off the door frame. Bathroom is very dated. Safe to say we wont be returning.

I arrived at the property, it looks very dirty from outside. I was hit with an overwhelming smell of smoke when entering with my dog. The smell did not pass at all, our room smelt just as bad. There was cracks over the walls, marks and bits of paint on the floor that I’m guessing had fallen off the door frame. Bathroom is very dated. Safe to say we wont be returning.

Well situated, great beach access, staff on desk very helpful and friendly. Had a double room with sea view, was on small side was clean but needs updating, decorating was damage from a water leak, carpet wasnt very clean so didnt go bare foot in room, bathroom door didnt shut properly, no lamps so had to have full light on to read etc, house keeping didnt all ways refill coffee,sugar and toilet rolls had to go down to desk and ask for some a few times

Well situated, great beach access, staff on desk very helpful and friendly. Had a double room with sea view, was on small side was clean but needs updating, decorating was damage from a water leak, carpet wasnt very clean so didnt go bare foot in room, bathroom door didnt shut properly, no lamps so had to have full light on to read etc, house keeping didnt all ways refill coffee,sugar and toilet rolls had to go down to desk and ask for some a few times

I would have given this a much higher rating if I wasn’t disturbed 2 out of the 3 nights I stayed due to a faulty fire alarm going off in the early hours of the morning. I could forgive one night not two It also suggests there is adequate parking onsite and made me think I’d be able to park at the hotel however when I arrived there were only a handful of places, that I was only informed on arrival, were already booked. This would be helpful if it were explained that you have to park a way from the hotel before booking

I would have given this a much higher rating if I wasn’t disturbed 2 out of the 3 nights I stayed due to a faulty fire alarm going off in the early hours of the morning. I could forgive one night not two It also suggests there is adequate parking onsite and made me think I’d be able to park at the hotel however when I arrived there were only a handful of places, that I was only informed on arrival, were already booked. This would be helpful if it were explained that you have to park a way from the hotel before booking

Nice room we had sea view Good size everything was good . Cant fault anything comfy bed we didnt have breakfast as it was a little pricey

Nice room we had sea view Good size everything was good . Cant fault anything comfy bed we didnt have breakfast as it was a little pricey

Friendly professional staff, fab view from the room, fantastic breakfast in a lovely dining room, clean room, comfortable bed and free Wi-Fi x

Friendly professional staff, fab view from the room, fantastic breakfast in a lovely dining room, clean room, comfortable bed and free Wi-Fi x