Checking was good and the room is very nice. Unfortunately trying to grab breakfast in the morning before heading to work was problematic. No staff inside after waiting for a good time I gave up andvheaded out

I really liked the interior of the hotel. I will be staying there in the future.

I recommend NO ONE EVER EVER EVER waste your hard earn money at this establishment!! Customer service was pathetic. The young guy can't check me in but can surf Facebook right in front of me. $9 for a 20 oz coke, seriously?? Management flat out lied to Hotels.com customer service about what time I checked in. And the breakfast for two that I paid for wasn't somehow in their system but it was on my screenshot! Then I only got a breakfast for one child. Plz don't throw away your time, effort,expectations, and money on this hotel!!!!!

I recommend NO ONE EVER EVER EVER waste your hard earn money at this establishment!! Customer service was pathetic. The young guy can't check me in but can surf Facebook right in front of me. $9 for a 20 oz coke, seriously?? Management flat out lied to Hotels.com customer service about what time I checked in. And the breakfast for two that I paid for wasn't somehow in their system but it was on my screenshot! Then I only got a breakfast for one child. Plz don't throw away your time, effort,expectations, and money on this hotel!!!!!

Quiet and clean

Quiet and clean

Staff great loved my stay I felt safe

Staff great loved my stay I felt safe

Stay was okay, room was nice. I have to say the black male agent in front desk services (forgot his name) was friendly and very customer service oriented. Keep doing great! Only positive asset at this hotel. Housekeeping was trash, they would not come by to clean, exchange towels or give tissue paper, nothing. I usually leave tips for housekeeping but didn't have to there. Bed was comfy, a/c could use a lil adjustment in this Houston heat. Heard a constant knocking noise over my bed every day lasting 3 to 5 minutes, sounded like a headboard hitting every 2-3 hours like a prostitute or male jigglo was above me lol. Room was too expensive for the service to be so poor. The laundry was ridiculously expensive to wash & dry, which I'll be reporting. I will possibly not book there again, unless there's a special. I Informed the female agent about the issues when checking out, after she asked me how was my stay. She said she'll send points to my Bonvoy account. Nothing yet. Oh and I was not informed I'll be charged daily for 3 parking, which is hard to find after 9pm. Overrated. There is a starbucks near by, that's a plus!

Stay was okay, room was nice. I have to say the black male agent in front desk services (forgot his name) was friendly and very customer service oriented. Keep doing great! Only positive asset at this hotel. Housekeeping was trash, they would not come by to clean, exchange towels or give tissue paper, nothing. I usually leave tips for housekeeping but didn't have to there. Bed was comfy, a/c could use a lil adjustment in this Houston heat. Heard a constant knocking noise over my bed every day lasting 3 to 5 minutes, sounded like a headboard hitting every 2-3 hours like a prostitute or male jigglo was above me lol. Room was too expensive for the service to be so poor. The laundry was ridiculously expensive to wash & dry, which I'll be reporting. I will possibly not book there again, unless there's a special. I Informed the female agent about the issues when checking out, after she asked me how was my stay. She said she'll send points to my Bonvoy account. Nothing yet. Oh and I was not informed I'll be charged daily for 3 parking, which is hard to find after 9pm. Overrated. There is a starbucks near by, that's a plus!

Wonderful stay

Wonderful stay

Very nice and pet friendly. Usually you do not find both.

Very nice and pet friendly. Usually you do not find both.

Unfortunately some of the amenities offered on the site, weren’t available. There was no room service as listed. The only working ice machine was on the first floor. Our room was on the fourth. The bar in the lobby never opened. But that being said the room was nice and clean the shower was great. And Uber eats delivers there. So all in all we would stay there again

Unfortunately some of the amenities offered on the site, weren’t available. There was no room service as listed. The only working ice machine was on the first floor. Our room was on the fourth. The bar in the lobby never opened. But that being said the room was nice and clean the shower was great. And Uber eats delivers there. So all in all we would stay there again

The best bathroom design that I've seen in any hotel. The passthrough shelf to the shower is genius.

The best bathroom design that I've seen in any hotel. The passthrough shelf to the shower is genius.

Everything

Everything

Staff was very nice

Staff was very nice

Horrible customer service. Advertised free parking but charges you for it. Horrible A/C in rooms

Horrible customer service. Advertised free parking but charges you for it. Horrible A/C in rooms

Clean

Clean

The front desk clerk was abrupt and rude when we checked in. Another clerk the next day was rude when we called front desk…didn’t answer the phone with a greeting just picked it up. We had to speak first. Dogs barking ALL hours of the night. People shouting in the hallways. The smell of weed prevalent. Transients on property. ON TOP OF ALL THAT…the beds sucked. It felt like sleeping on a spring with no padding. I hope I never am in a position to have to stay at this hotel ever again.

The front desk clerk was abrupt and rude when we checked in. Another clerk the next day was rude when we called front desk…didn’t answer the phone with a greeting just picked it up. We had to speak first. Dogs barking ALL hours of the night. People shouting in the hallways. The smell of weed prevalent. Transients on property. ON TOP OF ALL THAT…the beds sucked. It felt like sleeping on a spring with no padding. I hope I never am in a position to have to stay at this hotel ever again.

I was very happy thanks

I was very happy thanks

The staff was professional and courteous. I also loved the spacious room.

The staff was professional and courteous. I also loved the spacious room.