Great place close to the airport. Easy check in, airport shuttle offered although we didn’t use. Friendly staff

Great place close to the airport. Easy check in, airport shuttle offered although we didn’t use. Friendly staff

Boa

Boa

It should be listed on the site that the shuttle from hotel to airport is not free

It should be listed on the site that the shuttle from hotel to airport is not free

I’m disabled and didn’t know that the shuttle bus will stop you off far away from the airport

I’m disabled and didn’t know that the shuttle bus will stop you off far away from the airport

I had contacted the hotel with special request of a wheelchair accessible room, as well as early as possible check-in , we arrived at 6 am, because we were checking out at 6pm to go to the airport, basically having day use of the room only. The night staff where very pleasent and accommodating, letting us know there should be rooms available about 8am, and to enjoy wifi & coffee in the resteraunt, however, come 8 am and a different staff came on, attitude changed drastically, telling us very matter-of-factly, check-in was at 2:00pm and that there were no rooms, available, when we had been sitting and seeing persons checking out, when others coming were being given thier keys, they were told a room did come available at 11 am our travel companions were charged almost double for the "early"check in and being so annoyed they paid, we had waited around for so long we decided that we would not pay the extra and just continue to wait.. when we were given our room it was so small my husband has to fold my chair an prop it in a corner because we could barely get by the ends of the beds to access the bathroom, given other cercumstances, l may have asked for a bigger room, but we just needed to lay down to rest after our night long long bus trip and prior to our over night trip to Canada... Which is why we booked a hotel in the first place...

I had contacted the hotel with special request of a wheelchair accessible room, as well as early as possible check-in , we arrived at 6 am, because we were checking out at 6pm to go to the airport, basically having day use of the room only. The night staff where very pleasent and accommodating, letting us know there should be rooms available about 8am, and to enjoy wifi & coffee in the resteraunt, however, come 8 am and a different staff came on, attitude changed drastically, telling us very matter-of-factly, check-in was at 2:00pm and that there were no rooms, available, when we had been sitting and seeing persons checking out, when others coming were being given thier keys, they were told a room did come available at 11 am our travel companions were charged almost double for the "early"check in and being so annoyed they paid, we had waited around for so long we decided that we would not pay the extra and just continue to wait.. when we were given our room it was so small my husband has to fold my chair an prop it in a corner because we could barely get by the ends of the beds to access the bathroom, given other cercumstances, l may have asked for a bigger room, but we just needed to lay down to rest after our night long long bus trip and prior to our over night trip to Canada... Which is why we booked a hotel in the first place...

Don't expect early check-in. Most hotels in Brazil very accommodating but we booked 2 rooms and ask at 6am to let us know when they had some clean rooms. Said come back to desk at 8am came back at 8am front desk said no rooms available. Waited till 9am still no rooms available finally after a business traveler showed up ahead of us they called housekeeping and rooms showed up available but they wanted another 40$ for early check in and 60$ for the second room. They said if we leave the room empty for another hour we can check in for free. Since we were flying in 7hours we paid the price but our other family waited to pay the 60$. Crazy for one hour they would charge so much plus we only staying till 6pm they could use the room after. They told us we should book day rate but can't book that on hotels and didn't tell us checkin time till after we booked what a trap.

Don't expect early check-in. Most hotels in Brazil very accommodating but we booked 2 rooms and ask at 6am to let us know when they had some clean rooms. Said come back to desk at 8am came back at 8am front desk said no rooms available. Waited till 9am still no rooms available finally after a business traveler showed up ahead of us they called housekeeping and rooms showed up available but they wanted another 40$ for early check in and 60$ for the second room. They said if we leave the room empty for another hour we can check in for free. Since we were flying in 7hours we paid the price but our other family waited to pay the 60$. Crazy for one hour they would charge so much plus we only staying till 6pm they could use the room after. They told us we should book day rate but can't book that on hotels and didn't tell us checkin time till after we booked what a trap.

Not a Pleasant Stay Pros: - Clean, more or less. Cons: - Very uncomfortable bed. - Cheap bed. - Bedding is cheap. - Cheap pillows, uncomfortable. - No drinking water in the room. - Empty fridge in the room. - Same breakfast every day. - I arrived at 2 am, and despite having a disability, they didn't help me with my hand luggage. Review: My recent stay at this hotel left much to be desired. On the plus side, the room was clean, although "more or less" cleanliness doesn't quite cut it for a hotel stay. The cons, however, outweighed any positive aspects. The bed was extremely uncomfortable, clearly of cheap quality. The bedding and pillows were no better, contributing to a restless night's sleep. To make matters worse, there was no drinking water provided in the room, and the fridge was empty, leaving me parched and disappointed. The breakfast menu was a monotonous repeat every day, offering no variety for guests. What truly disappointed me was the lack of assistance upon my late-night arrival at 2 am, especially considering I have a disability. They failed to provide any help with my hand luggage, leaving me struggling on my own. In summary, this hotel fell far short of my expectations. I wouldn't recommend it, especially for those seeking a comfortable and accommodating stay.

Not a Pleasant Stay Pros: - Clean, more or less. Cons: - Very uncomfortable bed. - Cheap bed. - Bedding is cheap. - Cheap pillows, uncomfortable. - No drinking water in the room. - Empty fridge in the room. - Same breakfast every day. - I arrived at 2 am, and despite having a disability, they didn't help me with my hand luggage. Review: My recent stay at this hotel left much to be desired. On the plus side, the room was clean, although "more or less" cleanliness doesn't quite cut it for a hotel stay. The cons, however, outweighed any positive aspects. The bed was extremely uncomfortable, clearly of cheap quality. The bedding and pillows were no better, contributing to a restless night's sleep. To make matters worse, there was no drinking water provided in the room, and the fridge was empty, leaving me parched and disappointed. The breakfast menu was a monotonous repeat every day, offering no variety for guests. What truly disappointed me was the lack of assistance upon my late-night arrival at 2 am, especially considering I have a disability. They failed to provide any help with my hand luggage, leaving me struggling on my own. In summary, this hotel fell far short of my expectations. I wouldn't recommend it, especially for those seeking a comfortable and accommodating stay.

Hreat staff

Hreat staff

Service staff was very friendly and helpful. We had a few issues but all were resolved right away. Breakfast was good and transfer from airport very convenient.

Service staff was very friendly and helpful. We had a few issues but all were resolved right away. Breakfast was good and transfer from airport very convenient.

Staff very kind

Staff very kind

Love the location, service and comfort. Great breakfast

One elevator 3 days not working.

One elevator 3 days not working.

I paid 3 nights for my niece with 2 children to stay at the hotel. Very disappointing experience as upon arrival she was ignored and looked down by the front desk employees. None of the 3 elevators worked during the 3 nights so she had to walk 8 floors of stairs the duration of her stay. Seems to me that your employees needs some training in how to do consumer services and your hotel lack in maintenance. Will not be staying at that hotel again and certainly not recommend 🙌 If a person doesn’t look a certain way they just assume that they have money and treat them with a horrible costumer service. Do better 🙌

A basic three star hotel. Not recommended for a long term stay, three nights or more.

A basic three star hotel. Not recommended for a long term stay, three nights or more.

It was mediocre not like the pictures. The shower was below par.

It was mediocre not like the pictures. The shower was below par.

Moderately priced, reasonably comfortable although the room was a bit cramped. My overwhelming reason to stay that was to attend a personal-interest conference that was being held in the hotel. My entire trip was focused on this conference, whereas I was not present in Sao Paulo for any other reason such as tourism or business activities. The conference facilities were suitable and sufficient; the group meals provided were nourishing, tasty, and reasonably priced.

Moderately priced, reasonably comfortable although the room was a bit cramped. My overwhelming reason to stay that was to attend a personal-interest conference that was being held in the hotel. My entire trip was focused on this conference, whereas I was not present in Sao Paulo for any other reason such as tourism or business activities. The conference facilities were suitable and sufficient; the group meals provided were nourishing, tasty, and reasonably priced.

The piping system of this property has a problem that cause a terrible smell from bathbowl. The bathtub is very small for two medium height people.

The piping system of this property has a problem that cause a terrible smell from bathbowl. The bathtub is very small for two medium height people.