I arrived at the hotel where I was charged £100 as an additional deposit for the period. After I was checked in, I was informed that there was no room available and I was sent to another structure that has been infested with bedbugs and guests were in discomfort from bedbugs bites. I refused to stay in that facility and after much heated discussion, I was sent to another structure that was full of moulds etc. The whole experience was a nightmare.

The beds are all gone, we were unable to sleep as the mattress was not comfortable at all, the room wiil require some refurbishment. Though we had a free parking which is good, plus you have to deposit £100 🤔, what if someone does not have that much to put down, i really don't know the logic behind the £100

The beds are all gone, we were unable to sleep as the mattress was not comfortable at all, the room wiil require some refurbishment. Though we had a free parking which is good, plus you have to deposit £100 🤔, what if someone does not have that much to put down, i really don't know the logic behind the £100

I made the booking online and I arrived late, after 12 am from Scotland. ( 8 hours driving). I received the company policy at 11:33 pm by email, so I did not manage to prepare for the 100 pounds card deposit. ( I only had cash available at the time of arrival) The receptionist did not let us stay, although we had nowhere else to go, so we had to sleep in the car. Would never go back or recommend to anyone. Very unfriendly service.

Its look a building site, had to stay in another hotel ..its very poor, i would not stay there if its free

Its look a building site, had to stay in another hotel ..its very poor, i would not stay there if its free

I made the booking online and I arrived late, after 12 am from Scotland. ( 8 hours driving). I received the company policy at 11:33 pm by email, so I did not manage to prepare for the 100 pounds card deposit. ( I only had cash available at the time of arrival) The receptionist did not let us stay, although we had nowhere else to go, so we had to sleep in the car. Would never go back or recommend to anyone. Very unfriendly service.

Was moved to the sister hotel which was even worse, very noisy and uncomfortable not a great experience

Was moved to the sister hotel which was even worse, very noisy and uncomfortable not a great experience

I booked and paid with breakfast, what they served is only slice bread, egg, small packets of jams and coffee. I don’t drink coffee so I asked for juice or water but they said they don’t serve, so that’s disappointing and frustrating. Lastly, during checkout I waited for about 15mins because no one in the reception area, total of 6 people waited.

I booked and paid with breakfast, what they served is only slice bread, egg, small packets of jams and coffee. I don’t drink coffee so I asked for juice or water but they said they don’t serve, so that’s disappointing and frustrating. Lastly, during checkout I waited for about 15mins because no one in the reception area, total of 6 people waited.

Dirty /weed smell rude staff no training

We was due to stay at this hotel booked and paid extra deposit - then we was moved to another hotel which caused us further hassle and more stress and deteriorated my mental health - wouldnt use this hotel again

We was due to stay at this hotel booked and paid extra deposit - then we was moved to another hotel which caused us further hassle and more stress and deteriorated my mental health - wouldnt use this hotel again

I turned up there was a drunken lady on the floor by reception. My damage depsit was taken and only then was I told that I was not actually staying there. (I had carried ny bags into reception already). I complaines syaing that they should have told me that before taking any deposit as it was now gone out of my account. I was sent around the corne (in the car) to a sister hotel. There was no parking and for that I had to park at another sister hotel around the corner and walk back to the hotel. The sister hotel was called lucky 8 and to our relief there was nothing wrong with the room and it was a nice stay overnight.

I turned up there was a drunken lady on the floor by reception. My damage depsit was taken and only then was I told that I was not actually staying there. (I had carried ny bags into reception already). I complaines syaing that they should have told me that before taking any deposit as it was now gone out of my account. I was sent around the corne (in the car) to a sister hotel. There was no parking and for that I had to park at another sister hotel around the corner and walk back to the hotel. The sister hotel was called lucky 8 and to our relief there was nothing wrong with the room and it was a nice stay overnight.

First there was no room available only to be told after i paid £100 deposit. They took me to park hotel which is full of homeless people and women with children playing everywhere like a kindergarten. The place was smelling like hell. I declined the first room they offered me which smelling of cigarettes and had cigarette ends on the window seal. The other room was so hot and fun or anything to cool the room There was no breakfast as said on the booking. People were fighting throughout the night.. Waste of money and this hotel should be investigated. The bed was broken on one end. Would not even recommend my worst enemy to stay there.

First there was no room available only to be told after i paid £100 deposit. They took me to park hotel which is full of homeless people and women with children playing everywhere like a kindergarten. The place was smelling like hell. I declined the first room they offered me which smelling of cigarettes and had cigarette ends on the window seal. The other room was so hot and fun or anything to cool the room There was no breakfast as said on the booking. People were fighting throughout the night.. Waste of money and this hotel should be investigated. The bed was broken on one end. Would not even recommend my worst enemy to stay there.

The network service is so bad. I couldn't even use my hotspot from my phone

The network service is so bad. I couldn't even use my hotspot from my phone

We definitely should have looked at the reviews better before staying at this place. Our first impression of the room itself was terrible. Worn down, dirty, there were rodent traps everywhere?! It also smelled terrible. We were too scared to sleep under the covers provided because of how unclean the room was. The bed was also basically just springs to sleep on. The location itself was also very uncomfortable, very noisy at night and felt unsafe in general to walk around. There wasn’t much around except to get the hell out of there. If the hotel was reasonably priced it wouldn’t be as much of an issue, you get what you pay for - except it was in no way a cheap hotel. Price does not match value. Bit of lack of communication as well - we were told we would receive our deposit back within 3 days. It’s been a week now and still no deposit, and I can’t get in touch with the hotel via the chat.

We definitely should have looked at the reviews better before staying at this place. Our first impression of the room itself was terrible. Worn down, dirty, there were rodent traps everywhere?! It also smelled terrible. We were too scared to sleep under the covers provided because of how unclean the room was. The bed was also basically just springs to sleep on. The location itself was also very uncomfortable, very noisy at night and felt unsafe in general to walk around. There wasn’t much around except to get the hell out of there. If the hotel was reasonably priced it wouldn’t be as much of an issue, you get what you pay for - except it was in no way a cheap hotel. Price does not match value. Bit of lack of communication as well - we were told we would receive our deposit back within 3 days. It’s been a week now and still no deposit, and I can’t get in touch with the hotel via the chat.

Horrible stay Quality of room very poor and in disrepair

Horrible stay Quality of room very poor and in disrepair

They advertise what they don’t have. They need to be checked.

They advertise what they don’t have. They need to be checked.

Customers service are poor.

Customers service are poor.

Booked at Britannia, stayed before and good, moved to Lucky 8 due room mtce probs - sister hotel great; restful, comfortable sleep, appreciate the toiletries and tea/coffee etc. Ilford high st is nearby, great choice of cuisine and shops. Parking for me was great, had a space all days, quiet neighbourhood.

Booked at Britannia, stayed before and good, moved to Lucky 8 due room mtce probs - sister hotel great; restful, comfortable sleep, appreciate the toiletries and tea/coffee etc. Ilford high st is nearby, great choice of cuisine and shops. Parking for me was great, had a space all days, quiet neighbourhood.

We arrived at the hotel, unpacked our car of our cases, checked in to be told we had to then get back into our car and drive to another hotel up the road (not walkable so good job we had a vehicle). We were informed there would be parking at the other hotel. There were spaces but they had bollards to prevent you parking there. The receptionist for some reason couldn’t release a space and we had to park opposite the hotel but move the car by 8am (there goes the holiday lay in). The cupboard doors are hanging on by one hinge. The room was next to the breakfast room so noisy in the morning. The cleaner started hoovering outside our room at 8am and woke my son. The pillows also need replacing. They were hard and flat. A very uncomfortable night. Lastly I plugged the kettle in for a well needed cuppa which didn’t work. I let the cleaner know and they said they would bring us a new one later, needless to say we didn’t get one. For us the main issue was having to drive to another hotel, reluctance to assist with parking despite parking spaces available and noise.

We arrived at the hotel, unpacked our car of our cases, checked in to be told we had to then get back into our car and drive to another hotel up the road (not walkable so good job we had a vehicle). We were informed there would be parking at the other hotel. There were spaces but they had bollards to prevent you parking there. The receptionist for some reason couldn’t release a space and we had to park opposite the hotel but move the car by 8am (there goes the holiday lay in). The cupboard doors are hanging on by one hinge. The room was next to the breakfast room so noisy in the morning. The cleaner started hoovering outside our room at 8am and woke my son. The pillows also need replacing. They were hard and flat. A very uncomfortable night. Lastly I plugged the kettle in for a well needed cuppa which didn’t work. I let the cleaner know and they said they would bring us a new one later, needless to say we didn’t get one. For us the main issue was having to drive to another hotel, reluctance to assist with parking despite parking spaces available and noise.