They didn’t find my reservation , and gave me a double standard room , after that they took one of the beds from the room and make us sleep ( 2 tall persons) on a small bed

They didn’t find my reservation , and gave me a double standard room , after that they took one of the beds from the room and make us sleep ( 2 tall persons) on a small bed

Great stay. Highly recommended!!

Great stay. Highly recommended!!

I paid over a $100 per night during the city festivities. Completely overpriced. The hotel is older, the hallway carpets should be replaced. The rooms were clean and the mattress was good, but I was a bit sad with the overall experience. The hotel needs an urgent renovation.

I paid over a $100 per night during the city festivities. Completely overpriced. The hotel is older, the hallway carpets should be replaced. The rooms were clean and the mattress was good, but I was a bit sad with the overall experience. The hotel needs an urgent renovation.

Clean hotel with good service, nice breakfast and helpful employees. Safe neighborhood.

Clean hotel with good service, nice breakfast and helpful employees. Safe neighborhood.

Hotel needs remodeling. Very helpful and nice staff...

Hotel needs remodeling. Very helpful and nice staff...

They have terrible employees, bad customer services and the place is disgusting

They have terrible employees, bad customer services and the place is disgusting

The hotel was what i expected for the price. Super nice overall, the beds can be a little comfier but they were still good. The lobby, bar are was super nice. The best was the hotel's employees, they were all super nice and customer service was second to none. Recommended!!

The hotel was what i expected for the price. Super nice overall, the beds can be a little comfier but they were still good. The lobby, bar are was super nice. The best was the hotel's employees, they were all super nice and customer service was second to none. Recommended!!

The Hotel itself is in a good location near the city center. There was some road construction in front of the hotel, but not their fault. The biggest drawback was the amount of noise coming from outside. They need better (soundproof) windows. All in all, OK for the price, but it could be better.

The Hotel itself is in a good location near the city center. There was some road construction in front of the hotel, but not their fault. The biggest drawback was the amount of noise coming from outside. They need better (soundproof) windows. All in all, OK for the price, but it could be better.

Tv very bad problem too smaii cheap brands and few channels

Tv very bad problem too smaii cheap brands and few channels

I stayed at this hotel many years ago, probably some 16 or 18 years ago, back then the property was in a much better shape than what I found this time round. Much money needs to be invested to bring it back to shape; though it is pretty inexpensive, you can opt for more well kept inexpensive places in Cuenca for the same cost.

I stayed at this hotel many years ago, probably some 16 or 18 years ago, back then the property was in a much better shape than what I found this time round. Much money needs to be invested to bring it back to shape; though it is pretty inexpensive, you can opt for more well kept inexpensive places in Cuenca for the same cost.

After booking confermation was received, the room was not availible. We had to seek other accommodation at mid night.

The hotel was excellent, great location in the heart of downtown Cuenca. I came to the hotel for the great reviews and I wasn't disappointed. The room was spacious with plenty of electrical outlets specially next to the bed on the desklamp to charge and use your phone while laying in bed (big thumbs up for that) The bed was comfortable. My ONLY complaint is the water pressure from the shower it was pretty weak but they did have hot water. I took showers at all hours of the day and hot water was available every time. Airport shuttle was great to have but my morning flight was to early (530am) for the shuttle so they called me a taxi. The taxi ride to the airport is less than $2 very cheap! As for tours I couldn't really say cause I had friends show me around but the hotel can provide you info on where there is a good tour agency to go to. There is a Double decker city tour bus you can take for $8 and it'll take you around Cuenca. They stop at the main plaza which is 2 to 3 blocks from the Hotel. If I come I'll definitely stay here!

The hotel was excellent, great location in the heart of downtown Cuenca. I came to the hotel for the great reviews and I wasn't disappointed. The room was spacious with plenty of electrical outlets specially next to the bed on the desklamp to charge and use your phone while laying in bed (big thumbs up for that) The bed was comfortable. My ONLY complaint is the water pressure from the shower it was pretty weak but they did have hot water. I took showers at all hours of the day and hot water was available every time. Airport shuttle was great to have but my morning flight was to early (530am) for the shuttle so they called me a taxi. The taxi ride to the airport is less than $2 very cheap! As for tours I couldn't really say cause I had friends show me around but the hotel can provide you info on where there is a good tour agency to go to. There is a Double decker city tour bus you can take for $8 and it'll take you around Cuenca. They stop at the main plaza which is 2 to 3 blocks from the Hotel. If I come I'll definitely stay here!

I took this hotel because of the information in Internet but when got there nothing looks like the pictures. Very old dark. Not good

Stayed a week staff was great. Wifi was good but had to get different passwords for each floor and lobby. Breakfast was always good. Very clean and new looking. The city is building tram tracks in front of hotel but didn't bother me. Great band for the buck...

Stayed a week staff was great. Wifi was good but had to get different passwords for each floor and lobby. Breakfast was always good. Very clean and new looking. The city is building tram tracks in front of hotel but didn't bother me. Great band for the buck...

great location, good breakfast, helpful service

great location, good breakfast, helpful service

Location is good being in the center of town but road construction on the road in front of the hotel has been occurring for months and is a bit disruptive especially for both pedestrian and vehicle access to the hotel. The carpets in the hallways and in the room were a bit old and had a unique smell (worn out and old). Staff were extremely helpful in meeting our needs regarding choice of rooms and overall customer service (cleaning breakfast tables fast, providing directions, getting taxis, etc...). I booked this hotel through an internet company and added a specific request on the number of beds needed but apparently this request wasn't received by the hotel. The hotel staff did their best to accommodate our request.

Location is good being in the center of town but road construction on the road in front of the hotel has been occurring for months and is a bit disruptive especially for both pedestrian and vehicle access to the hotel. The carpets in the hallways and in the room were a bit old and had a unique smell (worn out and old). Staff were extremely helpful in meeting our needs regarding choice of rooms and overall customer service (cleaning breakfast tables fast, providing directions, getting taxis, etc...). I booked this hotel through an internet company and added a specific request on the number of beds needed but apparently this request wasn't received by the hotel. The hotel staff did their best to accommodate our request.

Marvelous place, with warm, friendly and helpfull owner and staff. The breakfast was wonderful. Would definitely stay here again.

Marvelous place, with warm, friendly and helpfull owner and staff. The breakfast was wonderful. Would definitely stay here again.