Very good

It was a beautiful, clean hotel with great food. More than anything else, the staff members were so nice. I also liked the pool. The pool staff were also very nice and showed great hospitality. The concierges told us about good restaurants, cafes, and tours. I would definitely come back to this hotel!

It was a beautiful, clean hotel with great food. More than anything else, the staff members were so nice. I also liked the pool. The pool staff were also very nice and showed great hospitality. The concierges told us about good restaurants, cafes, and tours. I would definitely come back to this hotel!

Very nice overall. Kind staffs who call guests by their names and facilities are also clean and nice. You will feel guest friendly-touch in every your room.

Very nice overall. Kind staffs who call guests by their names and facilities are also clean and nice. You will feel guest friendly-touch in every your room.

The hotel needs to improve maintenance on their property. I was almost severely injured while taking a shower. Part of the marble slab was loose and fell as showering. No pressure was applied on that area during the stay but yet it fell. Luckily I only had a small scratch which I discovered the next day. I am disappointed in the organization of mandarin oriental Taipei. I have stayed at other locations such as Hong Kong which has substantially better service. The main point is this hotel smells like mold or too much water stuck in the hvac system. The exterior is wonderful but everything about inside and the service is eh. There are a lot of staff. More than necessary but maybe communication was an issue. After the issue of falling marble. I asked a manager to write me an email asking how it fell and etc. no action was taken/no apologies besides me ranting to the concierge (who was polite). I really like the place but the hotel needs heavy Renovation and should fix its air freshener system/hvac. Ultimately staff seemed abundant and were nice along accompanying most needs. However there is no need for that many staff for this type of service. Be careful when staying at this hotel as certain areas may collapse. Recommend renovating the hotel and ensuring the safety of its customers. Will not come back unless change of ownership or renovation.

The hotel needs to improve maintenance on their property. I was almost severely injured while taking a shower. Part of the marble slab was loose and fell as showering. No pressure was applied on that area during the stay but yet it fell. Luckily I only had a small scratch which I discovered the next day. I am disappointed in the organization of mandarin oriental Taipei. I have stayed at other locations such as Hong Kong which has substantially better service. The main point is this hotel smells like mold or too much water stuck in the hvac system. The exterior is wonderful but everything about inside and the service is eh. There are a lot of staff. More than necessary but maybe communication was an issue. After the issue of falling marble. I asked a manager to write me an email asking how it fell and etc. no action was taken/no apologies besides me ranting to the concierge (who was polite). I really like the place but the hotel needs heavy Renovation and should fix its air freshener system/hvac. Ultimately staff seemed abundant and were nice along accompanying most needs. However there is no need for that many staff for this type of service. Be careful when staying at this hotel as certain areas may collapse. Recommend renovating the hotel and ensuring the safety of its customers. Will not come back unless change of ownership or renovation.

Very good service. Need more dining options though

Very good service. Need more dining options though

Was disappointed with the property and service for a number of reasons: 1. Our luggage did not come to our room until we called to ask about it. 2. Toilet room does not have ventilation or air conditioning. When inquired, we were offered a fan and recommended to keep the door open after doing our business. Hard to believe as this is a luxury 5 Star hotel. I’d be embarrassed to invite any guests to our room. 3. We requested to extend our checkout time by one hour, and was DENIED. We will reconsider staying at this hotel again or recommend anyone.

Was disappointed with the property and service for a number of reasons: 1. Our luggage did not come to our room until we called to ask about it. 2. Toilet room does not have ventilation or air conditioning. When inquired, we were offered a fan and recommended to keep the door open after doing our business. Hard to believe as this is a luxury 5 Star hotel. I’d be embarrassed to invite any guests to our room. 3. We requested to extend our checkout time by one hour, and was DENIED. We will reconsider staying at this hotel again or recommend anyone.

Absolutely marvelous. One of the best hotels I’ve ever stayed in. Services are available around the clock, and every request is handled professionally and cordially. The hotel staff will go the extra mile to make your stay perfect. The room is so beautiful and full of amenities that you’ll forget about the city you’re visiting and just want to stay in all the time. My only complaint is about the WiFi connection, which could definitely be improved, especially considering the business-oriented clientele.

Absolutely marvelous. One of the best hotels I’ve ever stayed in. Services are available around the clock, and every request is handled professionally and cordially. The hotel staff will go the extra mile to make your stay perfect. The room is so beautiful and full of amenities that you’ll forget about the city you’re visiting and just want to stay in all the time. My only complaint is about the WiFi connection, which could definitely be improved, especially considering the business-oriented clientele.

All good

All good

All the stuff is well trained and excellent service.

All the stuff is well trained and excellent service.

It was an excellent stay this time. They kindly accepted an early check-in even though I had no M.O. subscription so that I could taken shower at the swimming area to release my midnight flight. Much appreciated. Of course room was great, nothing issues to report here. They cleaned up the room after I came back from outside at the same day. Really thank you, especially to an experienced receptionist lady or manager?who took care of the early check-in and she still remembered my sir name that's reminded me here's great place. Also when I check-out, a concierge arranged my a bit difficult requested that'd also appreciated so much.

It was an excellent stay this time. They kindly accepted an early check-in even though I had no M.O. subscription so that I could taken shower at the swimming area to release my midnight flight. Much appreciated. Of course room was great, nothing issues to report here. They cleaned up the room after I came back from outside at the same day. Really thank you, especially to an experienced receptionist lady or manager?who took care of the early check-in and she still remembered my sir name that's reminded me here's great place. Also when I check-out, a concierge arranged my a bit difficult requested that'd also appreciated so much.

Location is ok, service is great.

Location is ok, service is great.

The property is unique and the staff were all very attentive and efficient.

The property is unique and the staff were all very attentive and efficient.

Excellent experience

Excellent experience

It was one of the best hotels we have stayed in. We travel a lot and have stayed in excellent hotels.

It was one of the best hotels we have stayed in. We travel a lot and have stayed in excellent hotels.

Great location. Beautiful facility. Great staff.

Great location. Beautiful facility. Great staff.

We really enjoyed our stay in this hotel and its service is amazing and outstanding 👍👍👍

We really enjoyed our stay in this hotel and its service is amazing and outstanding 👍👍👍

Very good location, excellent services and kindly personnel thank you