Some staff are rude. First day no water in the room. Slippers never provided.

Some staff are rude. First day no water in the room. Slippers never provided.

bathrooms needs renevation

bathrooms needs renevation

My 1st stay was amazingly comfortable. The staff is wonderful

My 1st stay was amazingly comfortable. The staff is wonderful

The positive things only the check Conceirge was helpful The worst thing is the towel in the rooms and beach , is 20 years old towel And there is a lot to mention

The positive things only the check Conceirge was helpful The worst thing is the towel in the rooms and beach , is 20 years old towel And there is a lot to mention

Overall a good experience

Overall a good experience

So bad service . Location is great and some staf are good but the problem is them management can't control

So bad service . Location is great and some staf are good but the problem is them management can't control

I rarely write reviews but after spending 685 USD for three nights in a place that should not be called a resort I will. Let start: at check in we got zero info on hotel and bareful interlinked answers to out questions. We had to request our luggage be moved to the room. The room was sea view with two cheap plastic chairs on small balcony with zero shade. The bathroom was tiny and stocked with one roll of one ply toilet paper. Two bottles of water on counter by coffee pot. You have to use a card for beach towels that are not available at the pools. You must trek to beach for towels. The towels we were handed were thread bare and worn out. I saw people on the all inclusive standing in long lines and getting thier drinks in paper cups. The breakfast buffet was average at best. Staff busses tables and cleans plates in the dining room next to the booths like I need to eat breakfast watching people cleaning dishes. No one walks about dining areas serving coffee or anything. This morning I had to get my silverware and spoons are larger that the tiny coffee cups. Like shovels. We ordered bucket of beer at pool. It came in large salad bowl that did not keep bottles cold. No one greets anyone when entering or leaving the hotel. The hotel bar is more like a children rec room. At 2230 last night 6 year old kids had the pool table. The bar reakes of smoke and has Zero appeal to western people. This place caters to the all inclusive crowd and privies the bare minimum

I rarely write reviews but after spending 685 USD for three nights in a place that should not be called a resort I will. Let start: at check in we got zero info on hotel and bareful interlinked answers to out questions. We had to request our luggage be moved to the room. The room was sea view with two cheap plastic chairs on small balcony with zero shade. The bathroom was tiny and stocked with one roll of one ply toilet paper. Two bottles of water on counter by coffee pot. You have to use a card for beach towels that are not available at the pools. You must trek to beach for towels. The towels we were handed were thread bare and worn out. I saw people on the all inclusive standing in long lines and getting thier drinks in paper cups. The breakfast buffet was average at best. Staff busses tables and cleans plates in the dining room next to the booths like I need to eat breakfast watching people cleaning dishes. No one walks about dining areas serving coffee or anything. This morning I had to get my silverware and spoons are larger that the tiny coffee cups. Like shovels. We ordered bucket of beer at pool. It came in large salad bowl that did not keep bottles cold. No one greets anyone when entering or leaving the hotel. The hotel bar is more like a children rec room. At 2230 last night 6 year old kids had the pool table. The bar reakes of smoke and has Zero appeal to western people. This place caters to the all inclusive crowd and privies the bare minimum

We booked a 1 bedroom suite for a family of 5 and we're disappointed to find that there was no door between the rooms. The only bed for 3 children was 1 tiny sofa bed which was barely bigger than a single bed. The hotel did provide another bed, but you could feel every spring in it and it was not comfortable. The gym was acceptable, the kids pool, while very overcrowded, was small but perfect for kids. Especially the slides. We booked half board and that meant buffet food. Breakfast was acceptable but dinner was not up to standard at all compared to other UAE hotels. The staff were all very friendly and good to us. I can't fault them. I wouldn't stay here again.

We booked a 1 bedroom suite for a family of 5 and we're disappointed to find that there was no door between the rooms. The only bed for 3 children was 1 tiny sofa bed which was barely bigger than a single bed. The hotel did provide another bed, but you could feel every spring in it and it was not comfortable. The gym was acceptable, the kids pool, while very overcrowded, was small but perfect for kids. Especially the slides. We booked half board and that meant buffet food. Breakfast was acceptable but dinner was not up to standard at all compared to other UAE hotels. The staff were all very friendly and good to us. I can't fault them. I wouldn't stay here again.

It was not that great compared to other hotels in RAK .

It was not that great compared to other hotels in RAK .

We stayed in connecting rooms for one night with our 2 children but it seems one of the two rooms were not actually finished. Tiles in one bathroom were not there was simple concrete, when I informed the front desk on check out (they asked why checking out so early) she tried to blag that it was normal, Well it wasn't as the other room had completed shower and we stayed in the exact room a couple of months ago and it was tiled..... the room also had a couple of chairs stacked up next to the bed and the bathroom was generally not finished. When we asked the cleaning staff on our floor they actually locked the door and told us we hadnt checked into that room. But no offer was made to clean it. (there are pictures to show the unfisnihed bathroom)

We stayed in connecting rooms for one night with our 2 children but it seems one of the two rooms were not actually finished. Tiles in one bathroom were not there was simple concrete, when I informed the front desk on check out (they asked why checking out so early) she tried to blag that it was normal, Well it wasn't as the other room had completed shower and we stayed in the exact room a couple of months ago and it was tiled..... the room also had a couple of chairs stacked up next to the bed and the bathroom was generally not finished. When we asked the cleaning staff on our floor they actually locked the door and told us we hadnt checked into that room. But no offer was made to clean it. (there are pictures to show the unfisnihed bathroom)

Hotel is pretty clean and room service too was very good. Very friendly staff.

Hotel is pretty clean and room service too was very good. Very friendly staff.

The property is quite basic - very small pools with seating areas dirty and not cleaned regularly. The rooms are also quite basic, small sofas in the suite, did not like the open planned bedroom design. Nothing special overall, more of a hotel for locals at the weekend rather than tourists from abroad.

The property is quite basic - very small pools with seating areas dirty and not cleaned regularly. The rooms are also quite basic, small sofas in the suite, did not like the open planned bedroom design. Nothing special overall, more of a hotel for locals at the weekend rather than tourists from abroad.

Good spacious rooms, attached beach and good swimming pool for kids

Good spacious rooms, attached beach and good swimming pool for kids

The experience overall is ok but it does not look like we are staying in resort. They could have add more activities. last time we stayed in double tree by Hilton and they have more activities for family and the kids. The Buffet breakfast is also ill managed and food quality was not up to the mark.

The experience overall is ok but it does not look like we are staying in resort. They could have add more activities. last time we stayed in double tree by Hilton and they have more activities for family and the kids. The Buffet breakfast is also ill managed and food quality was not up to the mark.

I enjoyed the stay , the customer service team are amazing and room is big , also the kids pool have nice slides. Recommend it for families 👪

I enjoyed the stay , the customer service team are amazing and room is big , also the kids pool have nice slides. Recommend it for families 👪

Stay was perfect , Staff is very nice and helpful

Stay was perfect , Staff is very nice and helpful