We liked the hotel overall but were inconvenienced because they have no ports for charging in the rooms. I carry a lot of european adapters with me but none would fit the outlets. They had no loaners but did have adapters for sale for 25 Euros. Otherwise the service was good and the restruarant had good food.

We liked the hotel overall but were inconvenienced because they have no ports for charging in the rooms. I carry a lot of european adapters with me but none would fit the outlets. They had no loaners but did have adapters for sale for 25 Euros. Otherwise the service was good and the restruarant had good food.

Friendly staff.

It’s not a five star property. There were people drinking outside the property and noise throughout the night.

It’s not a five star property. There were people drinking outside the property and noise throughout the night.

Friendly staff.

Great location! Excellent customer service! Beautiful accomodations!

Great location! Excellent customer service! Beautiful accomodations!

Clean and nice hotel

Clean and nice hotel

Excellent property in great location. Accessible to multiple shops, restaurants, and sights. Morning breakfast is also great. Highly recommended and would book again!!

Excellent property in great location. Accessible to multiple shops, restaurants, and sights. Morning breakfast is also great. Highly recommended and would book again!!

It was amazing!

Good hotel. Right next to a metrostation.

Good hotel. Right next to a metrostation.

We liked everything about the hotel, location, room size, cleanliness, helpful staff. One recommendation: We felt the lighting in the room and floor hallways was little dim. In the room we needed a choice of more brighter lights.

We liked everything about the hotel, location, room size, cleanliness, helpful staff. One recommendation: We felt the lighting in the room and floor hallways was little dim. In the room we needed a choice of more brighter lights.

Very nice hotel.

Very nice hotel.

Stop over on way to cruise port. Lovely hotel. Good value

Stop over on way to cruise port. Lovely hotel. Good value

This remains a great hotel - well positioned and for those who enjoy industrial views, it is amazingly situated for the old port .. a bit like Bristol. People are always wary of hotel restaurants, but the bar and restaurant are serviced by an amazing crew and the quality of the food as always in Holland is exemplary .. thanks to the hard work of the often overlooked farmers!

This remains a great hotel - well positioned and for those who enjoy industrial views, it is amazingly situated for the old port .. a bit like Bristol. People are always wary of hotel restaurants, but the bar and restaurant are serviced by an amazing crew and the quality of the food as always in Holland is exemplary .. thanks to the hard work of the often overlooked farmers!

We had sauna and hot tub in our room. Washlet our suite, most excellent. Pool and dry sauna, with a gym.

We had sauna and hot tub in our room. Washlet our suite, most excellent. Pool and dry sauna, with a gym.

The metro station is outside the hotel, which is very convenient if you are taking public transport and have heavy luggage. You can access the hotel as soon as you step out of the escalator. The hotel is clean, and the staff were ok. The pool was closed on the morning of 31st May 2024 around 0932, but there was no notice in the pool area. I tried to ring the receptionist, but the line was busy. I went back three times, hoping I could find a staff to talk to, but unfortunately, every time I went back to the pool area, no one was there. I informed the receptionist when I checked out, and she informed me that it was closed due to a high level of chlorine and that it was for our safety. The pool should be checked before 6 am and ready for the guest to use as it is open from 0600 to 2300 daily to avoid disappointment.

The metro station is outside the hotel, which is very convenient if you are taking public transport and have heavy luggage. You can access the hotel as soon as you step out of the escalator. The hotel is clean, and the staff were ok. The pool was closed on the morning of 31st May 2024 around 0932, but there was no notice in the pool area. I tried to ring the receptionist, but the line was busy. I went back three times, hoping I could find a staff to talk to, but unfortunately, every time I went back to the pool area, no one was there. I informed the receptionist when I checked out, and she informed me that it was closed due to a high level of chlorine and that it was for our safety. The pool should be checked before 6 am and ready for the guest to use as it is open from 0600 to 2300 daily to avoid disappointment.

Clean, nice hotel with amazing staff!

Clean, nice hotel with amazing staff!

The pic on Expedia showed a round hot tub in the main part of the room. It was a bait and switch!! A rectangular tub is in the bathroom. The person at the check in desk said this happens a lot. Expedia is showing the wrong room for the price. The TV doesn't work either. They replaced the remote contol and it did not fix anything. Staff is very slow to respond to anything. Not much food offered for room service either. The duvet was waaay to heavy/hot for this time of year. No light bed covering options available in the room. Very disappointed.

The pic on Expedia showed a round hot tub in the main part of the room. It was a bait and switch!! A rectangular tub is in the bathroom. The person at the check in desk said this happens a lot. Expedia is showing the wrong room for the price. The TV doesn't work either. They replaced the remote contol and it did not fix anything. Staff is very slow to respond to anything. Not much food offered for room service either. The duvet was waaay to heavy/hot for this time of year. No light bed covering options available in the room. Very disappointed.

The hotel requested deposit from your credit card above the room daily rate as kind of guarantee and it looks that it takes time to process the refund Which is unusual ?