I've stayed at the Gainsborough a number of times over the years, and it has been my go to place in Bath owing to its fantastic location, and previously excellent service. The spa area was an added bonus, with use of the facilities. However, I've noticed a gradual decline, notably since Covid. The spa area became more restricted, and now use for hotel stays have been limited to two hour windowns either side of the day. These times therefore, get pretty busy and just feel a little restrictive. The spa itslef has also gotten notably more expensive. This is probably on account of the included use of the spa area, but has been priced quite prohibitively for those looking just for a massage. The room cleanliness was also a little less than expected. We found a big empty bag of crisps behind the curtains, suggesteing cleaning between guests is far from thorough.

What an amazing hotel - bang in the middle of Bath, prestigious, andxwhen you take into account access to the Spa, the breakfast and complimentary goodies, this is an amazing 5 star experience at great value. We will be bsck next year with family!

The hotel and spa were lovely and use of the spa was complimentary as part of the stay. However when we arrived we found that complimentary use was early morning at the time ( you would typically have breakfast ) and in the evening ( at the time you would have dinner ) so basically free access was at incovenient times and use of spa at all other times was not free. This really felt like a rip off given the amount we had paid and none of this information was made available when I made the booking to my knowledge.

What a fabulous night away with a couple of friends. Complimentary wine, cheese and crackers were a really nice touch.

What a fabulous night away with a couple of friends. Complimentary wine, cheese and crackers were a really nice touch.

We stayed here as part of are minimoon, we would not normally pay the price for hotel but pushed the boat out . On first look all seemed ok ,but then found the door stop in bathroom was not attached to the floor was lent up on skirting board. The socket for plugging the kettle/coffee machine into couldn't plug all the way in ...not sure if broken or fault...2 light bulbs not working in main light fitting ...this is a 5* hotel . Having said that the hotel was lovely, warm ,clean and all the staff we're friendly and helpful. All food was off excellent quality .

We stayed here as part of are minimoon, we would not normally pay the price for hotel but pushed the boat out . On first look all seemed ok ,but then found the door stop in bathroom was not attached to the floor was lent up on skirting board. The socket for plugging the kettle/coffee machine into couldn't plug all the way in ...not sure if broken or fault...2 light bulbs not working in main light fitting ...this is a 5* hotel . Having said that the hotel was lovely, warm ,clean and all the staff we're friendly and helpful. All food was off excellent quality .

Amazing hotel. Would recommend for sure. Such friendly staff. Few niggles that were sorted like room nor made up until 3pm, breakfast was soooo slow and not much service in the bar. You can’t use the spa other than hours that don’t really suit so be aware the pools are not for general use all day. Don’t be fooled. I would 100% return