This hotel was fine, but there were so many little things that made the stay worse than it should have been. 1) the first night, the sewer smell in the bathroom was unbearable (worst I have ever smelled, anywhere). We asked for and received a room change after the first night 2) the wifi in the second room was unusable, except at the very front entrance 3) the door to the balcony in the second room was broken and could not be opened. When asked, they said none of the balcony doors were meant to be opened. But the doors in both rooms were unlocked, and the door worked fine in the first room. 4) After the move, we asked for an extra bottle of water because we left one of the two original ones behind, in the first room during the shuffle. They gave me two bottles, which I assumed would be complimentary as no cost was mentioned. They charged for these. 5) only one soap bar is provided per room. So you need to move the soap back and forth between the sink and shower.

This hotel was fine, but there were so many little things that made the stay worse than it should have been. 1) the first night, the sewer smell in the bathroom was unbearable (worst I have ever smelled, anywhere). We asked for and received a room change after the first night 2) the wifi in the second room was unusable, except at the very front entrance 3) the door to the balcony in the second room was broken and could not be opened. When asked, they said none of the balcony doors were meant to be opened. But the doors in both rooms were unlocked, and the door worked fine in the first room. 4) After the move, we asked for an extra bottle of water because we left one of the two original ones behind, in the first room during the shuffle. They gave me two bottles, which I assumed would be complimentary as no cost was mentioned. They charged for these. 5) only one soap bar is provided per room. So you need to move the soap back and forth between the sink and shower.

Nice spacious hotel room, quite modern decor in a great location.

Nice spacious hotel room, quite modern decor in a great location.

This was an excellent hotel for our three night stay. A great location- central for shopping, restaurants and tourist sites. The rooms were very good and the staff were outstanding and went the extra mile for every request.

This was an excellent hotel for our three night stay. A great location- central for shopping, restaurants and tourist sites. The rooms were very good and the staff were outstanding and went the extra mile for every request.

Very nice rooms. Breakfast could be improved and pool was colder than expected (it was 32° that day).

Very nice rooms. Breakfast could be improved and pool was colder than expected (it was 32° that day).

Wonderful. Staff went well beyond expectation

Wonderful. Staff went well beyond expectation

Ladera had similar ratings to most of the areas higher end and boutique hotels, but was offering a lower competitive rate, similar to the nearby Solace hotel at which we also stayed. The finishes, amenities, spacious room with comfortable beds/sheets, etc was all on point with that you should expect for the price-point, and a good value. Our only main criticism would be the staff. Over 3 days we interacted to some degree with about 4-5 individuals, mainly at the front desk. None were rude, but none were particularly friendly or hospitable either. I don't really care about exaggeratedly enthusiastic hotel staff, but they all seemed to be pretty indifferent to their jobs and guests. The other quirky thing is the need for a key card to get OUT of the hotel (and despite the two of us at checkin giving only one key for us both). There were numerous time when we were briefly separated or doing different things in the hotel that require a keycard, and having to knock and wait at the entrance to be let in/out repeatedly.

Ladera had similar ratings to most of the areas higher end and boutique hotels, but was offering a lower competitive rate, similar to the nearby Solace hotel at which we also stayed. The finishes, amenities, spacious room with comfortable beds/sheets, etc was all on point with that you should expect for the price-point, and a good value. Our only main criticism would be the staff. Over 3 days we interacted to some degree with about 4-5 individuals, mainly at the front desk. None were rude, but none were particularly friendly or hospitable either. I don't really care about exaggeratedly enthusiastic hotel staff, but they all seemed to be pretty indifferent to their jobs and guests. The other quirky thing is the need for a key card to get OUT of the hotel (and despite the two of us at checkin giving only one key for us both). There were numerous time when we were briefly separated or doing different things in the hotel that require a keycard, and having to knock and wait at the entrance to be let in/out repeatedly.

It was a great stay overall. I liked the room, the staff were all very nice. I complained about the water (not having hot enough water for 24 hours), but it was addressed after this. Very close to teleferico oasis station for views!

It was a great stay overall. I liked the room, the staff were all very nice. I complained about the water (not having hot enough water for 24 hours), but it was addressed after this. Very close to teleferico oasis station for views!

Great choice

Great choice

Everything was excellent during my stay. Friendly staff and the quality of the rooms were the highlights. If I had to say something negative, I would mention location. It's about a 10 minute walk to restaurants, although it's very close to hiking and trails.

Everything was excellent during my stay. Friendly staff and the quality of the rooms were the highlights. If I had to say something negative, I would mention location. It's about a 10 minute walk to restaurants, although it's very close to hiking and trails.

Checking was lovely. Rooftop patio and pool were great with beautiful views. Room is nice and clean.

Checking was lovely. Rooftop patio and pool were great with beautiful views. Room is nice and clean.

Great hotel in a great location - close to amenities but not too close. Roof-top was great but pool area could have been slightly better designed.

Great hotel in a great location - close to amenities but not too close. Roof-top was great but pool area could have been slightly better designed.

Thanks for hospitality

Thanks for hospitality

Great hotel Friendly staff especially reception Great location and nice rooftop area

Great hotel Friendly staff especially reception Great location and nice rooftop area

Great modern hotel in Santiago. I was there for one night for a business trip and found this hotel to be a great option.

Great modern hotel in Santiago. I was there for one night for a business trip and found this hotel to be a great option.

Wonderful hotel and facilities and the staff were very accommodating. The hotel is in a mostly residential area but an easy walk or taxi to many places in Santiago and walking or cycling distance to Cerro San Cristóbal. The dining room menu was a little limited so consider dining out at many of the wonderful restaurants nearby. Overall it was a great choice for my business travel.

It looked like as large hotel from the pictures. However, we were pleased when we arrived

Great hotel but with an awful service at breakfast. We had to ask of the staff members (desk) for our coffee refill because the restaurant personal did no care (preferred chatting than attending the restaurant).

This hotel is absolutely fantastic! The attention to detail is second to none. The staff can’t do enough for you. The location is excellent and the views of the city and mountains stunning. This is the only hotel I would stop at in Santiago. Simply outstanding