Disappointed when entering the room as the sofa was burst and the curtain was hanging of the rail… also one lamp had no bulb and a lampshade in the bedroom was damaged.. someone had tried to carve initials on the bedroom drawers… the room looked very run down on the plus side the bed was very comfortable and the shuttle bus was excellent.

Requested early check in . That was approved. Check in was smooth. Ladies at the front desk were excellent and sooo friendly. Loved my stay there.

Requested early check in . That was approved. Check in was smooth. Ladies at the front desk were excellent and sooo friendly. Loved my stay there.

I had looked forward to staying at the Embassy Suites as I loved being there in the past. Unfortunately things have changed and the amenities no longer justify the higher prices. The reception is abysmal and breakfast, while plentiful is nowhere near what it used to be. Add to that the fact that I complained there was no bath gel or that the plug in the bathroom didn’t work, neither were fixed! I’ll pass next trip.

I had looked forward to staying at the Embassy Suites as I loved being there in the past. Unfortunately things have changed and the amenities no longer justify the higher prices. The reception is abysmal and breakfast, while plentiful is nowhere near what it used to be. Add to that the fact that I complained there was no bath gel or that the plug in the bathroom didn’t work, neither were fixed! I’ll pass next trip.

Love the stay, very nice property.

The staff was out standing. The room was clean just a good stay. I appreciate staying at this particular hotel very nice.

The room was spacious and I thought it would be a lovely stay based on that. But, after arriving from my flight hungry, the restaurant was actually closed during the dinner hour. No surprise it was closed the next day for lunch. But the most annoying part was they automatically charged me for parking. When I saw it on my cc the next morning, I was told that it would automatically “ drop off” my bill. That was not the case and hours later a second employee “ released” the charge. Other reviews mentioned this so I knew to check but … not okay .

The room was spacious and I thought it would be a lovely stay based on that. But, after arriving from my flight hungry, the restaurant was actually closed during the dinner hour. No surprise it was closed the next day for lunch. But the most annoying part was they automatically charged me for parking. When I saw it on my cc the next morning, I was told that it would automatically “ drop off” my bill. That was not the case and hours later a second employee “ released” the charge. Other reviews mentioned this so I knew to check but … not okay .

Happy service

Hallway need to be clean each floor

N/a

I stay at this hotel a couple times a year and I have never had an experience like this. The room was disgusting hair in the tub, floors not vacuumed with crumbs everywhere. The tv not working nor the phone. We were then moved to a different room where the ac was not working and had to stay in the hot room for a night only to be moved again to another room where the floor was not vacuumed again the tv kept shutting off and the lights would go off and come back on. We tried to get room service at 8pm as we had a long day with the baby and did not want to go out but was told that the restaurant was closed although advertised until 10pm. We went to the pool the following day to take the baby we were there for about 15 mins only be told that the pool would be closing for a period of time. The following day we requested the shuttle to go over to the mall as it was hot and we had the baby and we were told that the shuttle doesn’t go over there despite it being advertised on the site. Dorothea and the breakfast staff were amazing on the rest but else for everyone else the customer service was terrible. Attitudes and just not helpful. The maid when she was called to vacuum and bring us some lotion and shower gel and the containers were empty stated that she is not in the mood for English as she spoke Spanish. It is safe to say that I will not be back and as a Hilton member I don’t know if I will be staying at another Hilton.

I stay at this hotel a couple times a year and I have never had an experience like this. The room was disgusting hair in the tub, floors not vacuumed with crumbs everywhere. The tv not working nor the phone. We were then moved to a different room where the ac was not working and had to stay in the hot room for a night only to be moved again to another room where the floor was not vacuumed again the tv kept shutting off and the lights would go off and come back on. We tried to get room service at 8pm as we had a long day with the baby and did not want to go out but was told that the restaurant was closed although advertised until 10pm. We went to the pool the following day to take the baby we were there for about 15 mins only be told that the pool would be closing for a period of time. The following day we requested the shuttle to go over to the mall as it was hot and we had the baby and we were told that the shuttle doesn’t go over there despite it being advertised on the site. Dorothea and the breakfast staff were amazing on the rest but else for everyone else the customer service was terrible. Attitudes and just not helpful. The maid when she was called to vacuum and bring us some lotion and shower gel and the containers were empty stated that she is not in the mood for English as she spoke Spanish. It is safe to say that I will not be back and as a Hilton member I don’t know if I will be staying at another Hilton.

N/a

They overcharged us more than the booking original amount @ hotels.com and than charged our credit card after we left although everything was paid. Be careful and stay away from this hotel

They overcharged us more than the booking original amount @ hotels.com and than charged our credit card after we left although everything was paid. Be careful and stay away from this hotel

Everything was perfect!!

Everything was perfect!!

1

1

My fiancé and I had a cancelled flight out of Newark and stayed here a couple night until we could get another flight. The hotel was very nice and the complimentary breakfast was a big bonus.

My fiancé and I had a cancelled flight out of Newark and stayed here a couple night until we could get another flight. The hotel was very nice and the complimentary breakfast was a big bonus.

One staff member at check in was great but first one far from it. Coach in our room was very dirty and pillows on the beds were in terrible condition.

Did not like that the room was not completely cleaned. Inside the sofa sleeper, the previous limen was still on it. Also the door in the bathroom that enters the bedroom wouldn't close. The lock/latch was broken.

One staff member at check in was great but first one far from it. Coach in our room was very dirty and pillows on the beds were in terrible condition.

Did not like that the room was not completely cleaned. Inside the sofa sleeper, the previous limen was still on it. Also the door in the bathroom that enters the bedroom wouldn't close. The lock/latch was broken.

Please listen to the reviews that say how gross and run down this hotel is. I paid a premium when my flight out of Newark was cancelled because it looked nicer than other choices, and I could not have been more wrong. Hallways and room had dirty carpet, walls and surfaces - generally really run down. First room I got smelled like smoke and it was obvious the sheets hadn't been changed - they only remade the bed. On the positive, the front desk manager could not have been nicer and got me a new room, which I had never before asked for in traveling, but I couldn’t bring myself to sleep in someone else’s sheets. This place needs an upgrade badly. Do not pay the premium to stay here. It should cost no more than $100 per night. I paid more than double that.

Please listen to the reviews that say how gross and run down this hotel is. I paid a premium when my flight out of Newark was cancelled because it looked nicer than other choices, and I could not have been more wrong. Hallways and room had dirty carpet, walls and surfaces - generally really run down. First room I got smelled like smoke and it was obvious the sheets hadn't been changed - they only remade the bed. On the positive, the front desk manager could not have been nicer and got me a new room, which I had never before asked for in traveling, but I couldn’t bring myself to sleep in someone else’s sheets. This place needs an upgrade badly. Do not pay the premium to stay here. It should cost no more than $100 per night. I paid more than double that.

We checked in in on July 27, at approximately 530pm reservation made two months ago. The attendant had to wait to check us in as she couldn't confirm that a room was ready Bed uncomfortable and clearly very old, linens looked and felt old like they had been sitting in dryer for hours. Pillows flat and again, clearly old. The furniture in the seating area was also very old but more disturbing, very dirty, we could/would not sit on it. The room was dusty, mold in shower, shower glass not clean, dirt on switch plates. I understand that rooms can't be constantly modernized however, at the very least, they should be spotless between clients. The same applied for common areas, dusty, dirty windows, full trash receptacles. When we arrived in the morning, we had asked front desk if she could store our luggage until check in later that day. She gave us numbered tags and said she would store them in the locked office beside the front desk. When we returned from breakfast over an our later to ask questions, our luggage was still there, very busy lobby and still one woman behind counter. When my husband asked her about putting our bags away, she responded that they were 'fine there'. He had to insist on waiting until she unlocked the door to store them. At $400 (Cdn) per night, I find this very disappointing

Check staff was excellent and friendly…

We checked in in on July 27, at approximately 530pm reservation made two months ago. The attendant had to wait to check us in as she couldn't confirm that a room was ready Bed uncomfortable and clearly very old, linens looked and felt old like they had been sitting in dryer for hours. Pillows flat and again, clearly old. The furniture in the seating area was also very old but more disturbing, very dirty, we could/would not sit on it. The room was dusty, mold in shower, shower glass not clean, dirt on switch plates. I understand that rooms can't be constantly modernized however, at the very least, they should be spotless between clients. The same applied for common areas, dusty, dirty windows, full trash receptacles. When we arrived in the morning, we had asked front desk if she could store our luggage until check in later that day. She gave us numbered tags and said she would store them in the locked office beside the front desk. When we returned from breakfast over an our later to ask questions, our luggage was still there, very busy lobby and still one woman behind counter. When my husband asked her about putting our bags away, she responded that they were 'fine there'. He had to insist on waiting until she unlocked the door to store them. At $400 (Cdn) per night, I find this very disappointing