Main patio had ongoing maintenance construction, as well as the Club Lounge. Pictures and appearances on the official website are quite different from the reality, which was a bit of disappointment. The room was clean and comfy. Staff was friendly and respectful but had to ask rearranging housekeeping several times after we missed it in the morning.

Main patio had ongoing maintenance construction, as well as the Club Lounge. Pictures and appearances on the official website are quite different from the reality, which was a bit of disappointment. The room was clean and comfy. Staff was friendly and respectful but had to ask rearranging housekeeping several times after we missed it in the morning.

The front desk staff was most helpful and accommodating. Additionally, when I arrived at my room, the housekeeper had just checked it for cleanliness and assured me that she would bring me whatever I needed.

The front desk staff was most helpful and accommodating. Additionally, when I arrived at my room, the housekeeper had just checked it for cleanliness and assured me that she would bring me whatever I needed.

The amenities were offered and lined up in the bathroom. Housekeeping was checking on our room when we arrived. The front desk staff, particularly Kyla, were all very helpful. Thank everyone for their kindness.

The amenities were offered and lined up in the bathroom. Housekeeping was checking on our room when we arrived. The front desk staff, particularly Kyla, were all very helpful. Thank everyone for their kindness.

I stayed at the Rihga Royal Hotel for 6 nights and it was comfortable and the balcony view was amazing. I also enjoy the great hospitality that the driver Jack showed. They have a service there that picks you up and takes you to the airport, mall and other places and that alone was worth it.

I stayed at the Rihga Royal Hotel for 6 nights and it was comfortable and the balcony view was amazing. I also enjoy the great hospitality that the driver Jack showed. They have a service there that picks you up and takes you to the airport, mall and other places and that alone was worth it.

Would definitely come back

Public area was not cleaned enough.

Public area was not cleaned enough.

Would definitely come back

in my opinion, staff are very kind compared to other hotel.

in my opinion, staff are very kind compared to other hotel.

Clogged sinks and bathroom toilet. Not recommended.

Clogged sinks and bathroom toilet. Not recommended.

The room wasn’t as nice as it was in the pictures. Stains on chair and couch

thanks for giving us great service

thanks for giving us great service

The room wasn’t as nice as it was in the pictures. Stains on chair and couch

Excellent Resort

Excellent Resort

We stayed in the bayview corner suite, but we prefer the oceanview corner suites. Rooms are bigger! It does need some renovation. But enjoyed our private swimming on our balconies

We don't like Japanese staff(young lady)attitude. It was bad service! I think you should revice your customer manual. Japanese STAFF(females staff ) very very bad mind&attitude Our vacation very unhappy The training of the Japanese female staff at the hotel is completely meaningless, and their attitude and comments toward the guests are superior, and they are shifting the responsibility to the guests in spite of the hotel's responsibility. You are degrading the dignity and integrity of the hotel, and I want you to fire the staff now working at your hotel. We had a very unpleasant day, wasting all of our vacation. I spoke to the manager immediately and the problem was resolved, but my family was in a bad mood for about 3 days. We did not have an enjoyable vacation.

We stayed in the bayview corner suite, but we prefer the oceanview corner suites. Rooms are bigger! It does need some renovation. But enjoyed our private swimming on our balconies

We don't like Japanese staff(young lady)attitude. It was bad service! I think you should revice your customer manual. Japanese STAFF(females staff ) very very bad mind&attitude Our vacation very unhappy The training of the Japanese female staff at the hotel is completely meaningless, and their attitude and comments toward the guests are superior, and they are shifting the responsibility to the guests in spite of the hotel's responsibility. You are degrading the dignity and integrity of the hotel, and I want you to fire the staff now working at your hotel. We had a very unpleasant day, wasting all of our vacation. I spoke to the manager immediately and the problem was resolved, but my family was in a bad mood for about 3 days. We did not have an enjoyable vacation.

The hotel staff is friendly and very accommodating. I had a front desk staff helpe with my bags to the room upon arrival which was super nice. They offered the best breakfast service I have ever seen in a hotel. The guest happy hour at the point was a treat to attend every evening. Watching the sunsets at the infinity pool lounge was breathtaking. The maid service came daily to place fresh linen on our bed and refresh our towels and water. Our room was well furnished, clean, and very new looking. The bed was very comfortable and pillows were great. There were some bugs mostly nats and mosquitoes though which is expected in a tropical location.The hotel did a very good job dealing with both in my opinion. Overall we really enjoyed our stay and will definitely go back and recommend to friends and family.

The hotel staff is friendly and very accommodating. I had a front desk staff helpe with my bags to the room upon arrival which was super nice. They offered the best breakfast service I have ever seen in a hotel. The guest happy hour at the point was a treat to attend every evening. Watching the sunsets at the infinity pool lounge was breathtaking. The maid service came daily to place fresh linen on our bed and refresh our towels and water. Our room was well furnished, clean, and very new looking. The bed was very comfortable and pillows were great. There were some bugs mostly nats and mosquitoes though which is expected in a tropical location.The hotel did a very good job dealing with both in my opinion. Overall we really enjoyed our stay and will definitely go back and recommend to friends and family.

The hotel room had a couple areas that weren’t cleaned up well prior. Quite a few chip crumbs on the side of the bed. Were not informed that the club lounge on the 10th floor was closed. It’s actually on the first floor now but didn’t realize that until the end of the stay. The club lounge on the 10th floor needs a sign to indicate that since the people at check in didn’t mention where to go

A moldy room not fixed from a storm from year ago

A moldy room not fixed from a storm from year ago

The hotel room had a couple areas that weren’t cleaned up well prior. Quite a few chip crumbs on the side of the bed. Were not informed that the club lounge on the 10th floor was closed. It’s actually on the first floor now but didn’t realize that until the end of the stay. The club lounge on the 10th floor needs a sign to indicate that since the people at check in didn’t mention where to go