Food wasn’t great, most of the menu options were on repeat for the week. My room smelled like mildew. Most of the staff seemed overworked and were not very friendly. In comparison to the other Riu properties that I have stayed I would rate this poor-fair.

The staff at this resort goes above and beyond to make sure you have a great stay! Highly recommend!

great place - small & cozy

great place - small & cozy

Very quiet , if that is what you’re looking for. Small and cute

Very quiet , if that is what you’re looking for. Small and cute

All of the staff members that we encountered were above and beyond expectations; namely, Cadesa, Jamie Tarine, and Dhalia, Sadesa.

Staff was great

Staff was great

All of the staff members that we encountered were above and beyond expectations; namely, Cadesa, Jamie Tarine, and Dhalia, Sadesa.

Sunset at the palms was hands down the most romantic vacation we’ve ever had. It was our 20th anniversary and SATP made every effort to make sure our vacation was amazing. Kadian the concierge was awesome at making sure everyday was special for us. The staff, the food and the entertainment was all so romantic. Highly recommend this place for couples!

Sunset at the palms was hands down the most romantic vacation we’ve ever had. It was our 20th anniversary and SATP made every effort to make sure our vacation was amazing. Kadian the concierge was awesome at making sure everyday was special for us. The staff, the food and the entertainment was all so romantic. Highly recommend this place for couples!

We love it here! Such beautiful grounds, fantastic service, kind and helpful staff, best beaches. We love the tree houses. Food is always good and we love the slow pace of this quiet and tranquil resort.

It’s very nice. Love the staff, very friendly and nice

It’s very nice. Love the staff, very friendly and nice

This place is amazing! Staff is incredibly friendly and super helpful. It's a smaller resort which we liked. Food is the best we had at an all inclusive resort. Best part is the beach which is clean, warm and shallow. Only downside for us was it rained a lot and lots of mosquitoes. But that's Mother Nature for ya!! Will definitely be back, it was our 20 year anniversary and so happy we spent it there

This place is amazing! Staff is incredibly friendly and super helpful. It's a smaller resort which we liked. Food is the best we had at an all inclusive resort. Best part is the beach which is clean, warm and shallow. Only downside for us was it rained a lot and lots of mosquitoes. But that's Mother Nature for ya!! Will definitely be back, it was our 20 year anniversary and so happy we spent it there

The room was ok. There was a problem with the hot water, but they fixed it. I didn’t like the view for an upgraded room. The pros are the Customer service. They are genuine and really care about you. You are not just a number. The bartender in the main lobby was awesome. Dahlia at the front desk was awesome. Bianca was also great. I would come back again and again strictly off of Customer service. And the beach is beautiful. If you get there early enough, you can have your own hut

The room was ok. There was a problem with the hot water, but they fixed it. I didn’t like the view for an upgraded room. The pros are the Customer service. They are genuine and really care about you. You are not just a number. The bartender in the main lobby was awesome. Dahlia at the front desk was awesome. Bianca was also great. I would come back again and again strictly off of Customer service. And the beach is beautiful. If you get there early enough, you can have your own hut

I wouldn’t say that the sunset at the palms was terrible but it wasn’t great either. For an all inclusive ADULTS ONLY I expected more. they really got to setup with their drink menu and add some entertainment. The taste of their cocktails was questionable and by 9pm the place was dead. It felt more like a retirement home than a vacation destination. Not to mention their pool was always dirty. Getting into the the water felt like swimming in a pond, all slimy with creatures floating around. On the bright side the room were supper pretty and clean. The staff were all super nice and friendly. This place gives expensive motel vibes, somewhere you go to eat and shower, unless maybe you’re in your 50’s then maybe the vibe might hit different

I wouldn’t say that the sunset at the palms was terrible but it wasn’t great either. For an all inclusive ADULTS ONLY I expected more. they really got to setup with their drink menu and add some entertainment. The taste of their cocktails was questionable and by 9pm the place was dead. It felt more like a retirement home than a vacation destination. Not to mention their pool was always dirty. Getting into the the water felt like swimming in a pond, all slimy with creatures floating around. On the bright side the room were supper pretty and clean. The staff were all super nice and friendly. This place gives expensive motel vibes, somewhere you go to eat and shower, unless maybe you’re in your 50’s then maybe the vibe might hit different

The property was beautiful, the food was amazing and the staff was great! Some of the bathrooms needed to be fixed or upgraded but would still recommend to others.

The property was beautiful, the food was amazing and the staff was great! Some of the bathrooms needed to be fixed or upgraded but would still recommend to others.

the property itself is nice and have a lot of privacy but the food options could be better and they should include room service with the price you pay instead of charging extra for it. only 1 restaurant is open most days and your other option is buffet. The food quality is pretty good but as I said they should be more options esp for lunch and snacks.

Was a great place with great staff. Staff was always happy and very helpful.

the property itself is nice and have a lot of privacy but the food options could be better and they should include room service with the price you pay instead of charging extra for it. only 1 restaurant is open most days and your other option is buffet. The food quality is pretty good but as I said they should be more options esp for lunch and snacks.

Was a great place with great staff. Staff was always happy and very helpful.

The description and pictures displayed about the property are deceiving. The property is very small and the beach is across the street and it closes at 7pm. No late night walks along the beach. When we arrived we were checked in and given two formal dinner dates and times. After being checked in we were told we were getting a tour of the property. The tour consisted of a walk in about a 20’ circle. The restaurant, pool, coffee bar, piano bar and gift shop could all be seen without leaving that circle. We were taken to our room which was disappointing. The fixtures were in need of repair. The decor was severely outdated. Outside of the window was a huge swarm of bees that were living inside of the siding. I pointed this out twice and it was never addressed. The pool has a total capacity of 12 people. Not exactly what you expect at a resort. The entertainment was basically non existent at the property. Several night you have just piano Paul playing, one night karaoke, one night a band (this was a stretch). Dinner each night was very limited with few choices. Lunch was typical grill style food but not a buffet. Breakfast was the same every morning. The pancakes and waffles were so hard you couldn’t eat them most days. Other days they had a crunch to them. Again very limited choices for breakfast. The two formal dining experiences were very poor the food wasn’t good. One of them was basically leftovers. I’ve stayed at better for a lot cheaper.

The description and pictures displayed about the property are deceiving. The property is very small and the beach is across the street and it closes at 7pm. No late night walks along the beach. When we arrived we were checked in and given two formal dinner dates and times. After being checked in we were told we were getting a tour of the property. The tour consisted of a walk in about a 20’ circle. The restaurant, pool, coffee bar, piano bar and gift shop could all be seen without leaving that circle. We were taken to our room which was disappointing. The fixtures were in need of repair. The decor was severely outdated. Outside of the window was a huge swarm of bees that were living inside of the siding. I pointed this out twice and it was never addressed. The pool has a total capacity of 12 people. Not exactly what you expect at a resort. The entertainment was basically non existent at the property. Several night you have just piano Paul playing, one night karaoke, one night a band (this was a stretch). Dinner each night was very limited with few choices. Lunch was typical grill style food but not a buffet. Breakfast was the same every morning. The pancakes and waffles were so hard you couldn’t eat them most days. Other days they had a crunch to them. Again very limited choices for breakfast. The two formal dining experiences were very poor the food wasn’t good. One of them was basically leftovers. I’ve stayed at better for a lot cheaper.

Sunset at the Palms is a wonderful, quiet escape. This was our second time here and we did see that some areas of the property have not been kept up very well. As well, some of the staff seemed "unhappy" and perhaps annoyed with extra requests. However, the beach is amazing! If you want to do anything or go anywhere from the resort, you either need to shop on the beach (bring american dollars), or pay through the nose for a taxi.

This place is exquisite!! If you are looking to go to Jamaica and have the luxury of an all inclusive but a relaxed and intimate time with your partner this is the place to go. The food was some of the best food I have ever had. The staff did a perfect job of being friendly, professional, and personal with each person here. It has been a great experience for my wife and I celebrating our 20th wedding anniversary. The only downside I could say is be sure to bring big spray as the mosquitos are bad at night even though they spray every night. I cannot wait to come back to this resort again.

This place is exquisite!! If you are looking to go to Jamaica and have the luxury of an all inclusive but a relaxed and intimate time with your partner this is the place to go. The food was some of the best food I have ever had. The staff did a perfect job of being friendly, professional, and personal with each person here. It has been a great experience for my wife and I celebrating our 20th wedding anniversary. The only downside I could say is be sure to bring big spray as the mosquitos are bad at night even though they spray every night. I cannot wait to come back to this resort again.