The support of the staff as a whole was good.

The staff was very helpful, even though English is not their first language.

The staff was very helpful, even though English is not their first language.

Great staff, room was nice and clean. The hotel is a bit further from the parks but the shuttle buses took us directly to each park without hassle.

Great staff, room was nice and clean. The hotel is a bit further from the parks but the shuttle buses took us directly to each park without hassle.

i like this hotel have shuttle bus service and Happy15 entry to the park. the 24 hour Convenience store and a Disney shop inside

i like this hotel have shuttle bus service and Happy15 entry to the park. the 24 hour Convenience store and a Disney shop inside

superb and fabulous. it’s really worth the price. and it’s good to feel young again.

superb and fabulous. it’s really worth the price. and it’s good to feel young again.

Staff was super nice. I arrived early and asked for early check in, they said it was not possible due to full booking, when i asked to keep our luggage staff was more than helpful. also the staff gave us a tag and told us that we dont need to queue up after disneyland, just show this tag to any of their staff to check in and get room key

Staff was super nice. I arrived early and asked for early check in, they said it was not possible due to full booking, when i asked to keep our luggage staff was more than helpful. also the staff gave us a tag and told us that we dont need to queue up after disneyland, just show this tag to any of their staff to check in and get room key

i was surprised when i turned the lights off, there were clusters of stars on the ceiling!! i really loved it!

i was surprised when i turned the lights off, there were clusters of stars on the ceiling!! i really loved it!

The room was occupied by five people, so there was not much room in the whole room, including the washing area.

The room was occupied by five people, so there was not much room in the whole room, including the washing area.

Relatively small and expensive comparing to those hotels nearby

Relatively small and expensive comparing to those hotels nearby

Nice location with super friendly staff. Only downside is not a variety of dinner places near by so be aware, eat in Disneyland , aside from that, this hotel and Disneyland and sea was the highlight of our vacation

Nice location with super friendly staff. Only downside is not a variety of dinner places near by so be aware, eat in Disneyland , aside from that, this hotel and Disneyland and sea was the highlight of our vacation

The place is so good

The place is so good

It was nice place but quite long distance from Disney. Shuttle bus not saying English, so confused Wish & Discovery.

It was nice place but quite long distance from Disney. Shuttle bus not saying English, so confused Wish & Discovery.

Positive: Big size of room, bath/toilet are small, but common in Japan. Laundry/vending are available. Good location and convenient to go to Disneyland and Disneysea. Negative: Most of the staffs are not fluent in English and made mistake on the check in process. This was rectified by the supervisor on the next day. Being international hotels, I think it would be critical to have someone to be able to speak fluent English in Reception, Guest Services and also at the Restaurant. Have to walk 10 minutes to go to the nearest restaurang, The hotel doesn't provide any dinner service at all.

Does enough to provide basic needs, free shuttle and close to Disneyland, clean room, decent size, airport limousine station closeby, decent breakfast. Do not expect anything fancy. Kids were happy.

Positive: Big size of room, bath/toilet are small, but common in Japan. Laundry/vending are available. Good location and convenient to go to Disneyland and Disneysea. Negative: Most of the staffs are not fluent in English and made mistake on the check in process. This was rectified by the supervisor on the next day. Being international hotels, I think it would be critical to have someone to be able to speak fluent English in Reception, Guest Services and also at the Restaurant. Have to walk 10 minutes to go to the nearest restaurang, The hotel doesn't provide any dinner service at all.

Does enough to provide basic needs, free shuttle and close to Disneyland, clean room, decent size, airport limousine station closeby, decent breakfast. Do not expect anything fancy. Kids were happy.

接駁車班次密集，早上班次從二飯店各一台先到SEA再到LAND，晚上班次從二樂園各一台先到wish館再到discover館，很方便！

接駁車班次密集，早上班次從二飯店各一台先到SEA再到LAND，晚上班次從二樂園各一台先到wish館再到discover館，很方便！

My husband & I brought my 2 young sons (age 3 & 5) along with my mother for a family vacation. We decided to stay in 2 separate rooms but we really could have stayed in one room since there were 2 twin beds and 2 sofa beds. They give complimentary house slippers for everyone, even small ones to fit children sizes. We bought dinner at this really huge grocery store then took a taxi to our hotel. The room was big enough where the 5 of us could eat together in our room. They provide a shuttle to and from Disneyland and DisneySea. We ate breakfast at the buffet downstairs every morning. They have cute Mickey-shaped plates to eat on and even though milk was not out as a beverage choice, when I asked someone for some, they brought some over to our table. We bought gifts from the souvenir shop downstairs & also drinks & snacks from another shop downstairs. Couple of things I would recommend. One, the bed is really uncomfortable. Hard uncomfortable. I’m used to the Disney Hotel at the Aulani in Hawaii & the beds there are really comfortable, so these are very disappointing, even if I didn’t make the comparison between the two hotels. It’s even more uncomfortable than a couch! Another recommendation is that it would be nice to have American Disney movies available to rent. Again, a nice feature the Aulani Hotel has. I can only watch the Disneyland and DisneySea on loop for so long (which is also played on the shuttle on the way, which is about a 22-30 min ride depending on traffic)

My husband & I brought my 2 young sons (age 3 & 5) along with my mother for a family vacation. We decided to stay in 2 separate rooms but we really could have stayed in one room since there were 2 twin beds and 2 sofa beds. They give complimentary house slippers for everyone, even small ones to fit children sizes. We bought dinner at this really huge grocery store then took a taxi to our hotel. The room was big enough where the 5 of us could eat together in our room. They provide a shuttle to and from Disneyland and DisneySea. We ate breakfast at the buffet downstairs every morning. They have cute Mickey-shaped plates to eat on and even though milk was not out as a beverage choice, when I asked someone for some, they brought some over to our table. We bought gifts from the souvenir shop downstairs & also drinks & snacks from another shop downstairs. Couple of things I would recommend. One, the bed is really uncomfortable. Hard uncomfortable. I’m used to the Disney Hotel at the Aulani in Hawaii & the beds there are really comfortable, so these are very disappointing, even if I didn’t make the comparison between the two hotels. It’s even more uncomfortable than a couch! Another recommendation is that it would be nice to have American Disney movies available to rent. Again, a nice feature the Aulani Hotel has. I can only watch the Disneyland and DisneySea on loop for so long (which is also played on the shuttle on the way, which is about a 22-30 min ride depending on traffic)

Hotel is a bit far from Disneyland and Disney Sea but it helps that shuttle bus is available plus the 15 minute advance entry to the park. Customer service was great!