Belle chambre confortable. Très bon restaurant sur place.

Nous aurions vraiment apprécié un service de navette pour se rendre à l'aéroport.

Rien

Insalubres et aucun service de malettes, la bouche de ventilation du ventilateur de la salle de bain est très sale et sûrement avec bc de bactéries

Nothing

Everything

La chambre agréable ainsi que le personnel

The hotel was nice. The lobby was very clean and welcoming. We didn’t get to use the pool but the gym was ok. Restaurant was nice.

The staff on arrival was ok. None of the staff were friendly. I went down to ask a question and the staff at the front desk was on her phone. I stood there for a few minutes before she noticed me. Our room was decent however the bathroom was not properly cleaned. There were stands and dirt on the sink, the floor and in the shower. On our departure we went to check out and once again the front desk staff was more concerned about their phone than greeting me. I said I would like to check out, he took my room keys and said “ok thanks, buy”. He never opened the computer to check anything. When I asked about the receipt he said it would be sent by email but didn’t verify if there was an email on file which there wasn’t. I had to call the hotel 2 hours later to confirm that the room was checked out and that I would receive the invoice. The person I spoke to on the phone was very nice and confirmed that there was no email on file which I then gave her one and received my invoice. For the price I paid and the service I received I would not come back here. I have had much better hotel experiences in Montreal.

Overall ok

Breakfast not as expected

Edit: Accidentally reviewed another Novotel.. This Novotel near Durval YUL was very good. I am sure not many people stay here for the proximity to downtown, but it's not to far from the airport. Room was nice, large and clean. Checkin in/out was efficient and staff nice. Restaurant on site.

Hotel was fine. Restaurant was mixed. When we arrived that evening, the chap serving tables and getting drinks, I think did his best to keep everyone happy, and I believe he did his best. There was only him serving. He was generous to discount the meal because the descibed salade did not have any arugula. (anybody who loves arugula knows that it must be in any salade described that way on the menu - it's not an ordinary mixed green) The next day at noon when the restaurant opened for the day, there were two young ladies serving. There were maybe four tables in use. The service was generally ok, but it took two of them to do the job of the one chap in the evening. I was simply perplexed by the fact that we had ordered coffee, they brought creamers and sweateners but never brought any spoons. They tagged teamed the food delivery and still no spoons as we sat with our coffees getting colder by the minute. So, I asked about getting spoons. I had to ask a 2nd time to get spoons. Oddly I noticed the two ladies at anoher table who as well had coffee and never did get spoons. I assumed they didn't bother asking and used a knife to stir. :-) Sill boggles me. It's as if neither young lady had ever ordered coffee in a restaurant, or were simply not thinking about what was needed at the tables. :-(

Rooms were clean and comfortable, staff friendly and helpful. I was an unanticipated trip with some uncertainty so not a pleasure trip, but was certainly as good as could have been expected given the circumstances.

Nothing