La grande réactivité du personnel de ménage, à nos demandes, a été très apprécié.

L’attitude des préposées au check-in et au check-out. Nous avons dû attendre devant la porte coulissante lors du check-in, alors qu’il y avait une préposée à l’accueil qui pouvait nous voir attendre. La literie était inconfortable, une odeur de cannabis inondait notre chambre au cours des deux dernières nuits sur les trois. Au check-out, le préposé était froid. Il n’y avait aucune chaleur de sa part à notre égard.

Le seule point positif de votre hôtel est la localisation. Nous n’avons pas fermé l’œil de la nuit à cause du bruit et les draps étaient scandaleusement sales. Je ne recommanderais pas votre adresse. Pourtant nous avions expérimenté les suites hôtel dans d’autres place …

L’accueil a été médiocre. L’agent d’accueil a été très désagréable avec nous, froide et expéditive. On est loin de l’accueil chaleureux recherché dans un hôtel. L’annonce booking parle d’un parking qui n’est pas garantit à l’arrivée. La réponse de l’agente « vous auriez dû lire les informations de l’annonce » n’est pas satisfaisante. Quand je vois parking sans réservation préalable, je me dis pas que le parking sera remplit et non accessible. Peut être serait-il plus judicieux d’être plus précis dans les conditions d’accès. J’ai été très déçu. La chambre est très TRÈS bruyante, autant sur l’extérieur de la vie de rue que dans les couloirs. C’est une honte de vendre des nuits dans un lieu si bruyant. Nous n’avons pas dormi. Les portes claques, les conversations du couloir sont entendantes et la lumière passe à travers le seuil de porte. Si vous avez comme nous des voisins bruyant c’est vraiment désagréable. Les draps étaient sales ! Des dizaines de cheveux sur des draps blanc et des taches de bave et de saleté probablement due à une précédente utilisation, c’est inadmissible ! Le canapé lit est un scandale, il n’est pas pourvu d’un duvet et est très fins, tout pour une nuit non reposante. (Le personnel a tout de même consentie à nous apporter un drap supplémentaire) nous sommes en hiver, un duvet me semblerait approprié . De plus alors que le départ est fixé à 10h, le personnel d’entretien vous réveille à 9h et revient vous voir à 9h30 pour commencer le nettoyage. J’ai eu le sentiment de déranger … il faut lire les pancarte d’étage sur « ne pas déranger » !

Fabulous location close to Byward Market and Rideau Centre. Walking distance to many other sites. Clean, well-appointed, well-equipped suites. Reception is very responsive.

Bring your own toilet paper, the hotel's is low quality. Also, washer and dryer are provided in each suite but you need to bring your own detergent.

I loved the suites, the view, the staff were very nice, and the beds were very comfortable.

No security as I herd there was an incident right at the front door when there is cameras everywhere, can be dangerous going outside at night. Not great parking at all. Also No smoking on the balcony.

excellent location and quality of rooms

we had to ask for our towels, and the internet was so weak (I could not post photos on facebook)

Location

Room floors dirty. Couch dirty. Elevators extremely slow.

Location was great.

The staff member had me wait 2.5 hours for a room which I reserved.

Huge rooms with all the amenities. I was able to cook dinner and do laundry (which I really appreciated since it was near the end of my vacation and nothing was clean). The property was close to the Rideau Centre which has a grocery store and walking distance to ByWard Market with many restaurants and bars.

The parking situation is confusing. Its underground parking but there are two sections and I was in the wrong one.

The convenience for bluesfest.

Air conditioning kept my room at 27⁰.

Fantastic staff, they gave us coupons for local food and drink. Very knowledgeable and friendly!

Nothing, 10/10!!

Location is the best part of this hotel: 10 min walk to Parlament, 3 min to Byward Market. Rooms are comfortable.

No parking on-site. Rideau Centre parking is fine.

Spacious and great for a week with the family

The no dog signs on the only grass for blocks.

Great location!

needs a refresh, get rid of the carpet

Extremely friendly staff Perfect location close to restaurant, Shopping Mall and most tourist attractions

close to where i needed to be

got a room facing nichols street very noisy . stay here frequently and never been put on that side.

it was so dirty and full of animals.

every thing.

It was nice to have a 2 bedroom apartment when travelling with family.

The floor in the rooms were dirty. Our socks became so dirty after a few hours. Not good when you have small kids. The swimming pool was not good. The water was very cold. I asked the reception and they said it's around 85°F (which is around 29°C). But the water was definitely not warmer than 20°C (68°F). Too cold for the kids. Another negative thing was the breakfast, there is a café you can buy from, but quite expensive and not many options. We had to go and buy in person, because they didn't answer the phone when we tried to get it delivered to the room.

well appointed

noise from gym below. Hot tub out of order.

2-bedroom suite was really a good surprise. Spacious, very well accommodated (we had a second bathroom as well as a washer and dryer!), relatively quiet… we will come back for sure!

Nothing to do with the hotel per se, but the area can be a bit off-putting, especially at night

Location is wonderful site seeing near by shops convenient stores bus transportation otrain

I had to.pay for indoor parking 36$ a night.

nicely located and the staff is trying to make an effort

the place is not clean, the lights in the bedroom aren’t working so you’re in the dark, the smell is unpleasant, breakfast at the hotel is unavailable even though it says it would be. there are no chargers for iPhones anywhere, so in case you’ve forgotten you’re, you’re screwed

Super spacious suites, nice pool and gym!

The rooms are outdated and had an “old” smell. There were many homeless people around this area. The missionary is across the street.