I asked for bath tub (not just shower) and got that.

Didn't replenish some of the toiletries (eg soap) Ordered taxi for 4.30 am (to get to airport) and it wasn't there.

Unique backstory, interesting lobby and great small themes in things form the furniture to the rugs in the room.

TV didn’t work, phones didn’t work, toilet ran constantly (all of these I called about and were not fixed), the escalator went out day 2, cocktails at the bar are outrageously expensive as is stuff in the room. You stay here for a story and no more.

Everything was great, from the spacious room to the functional amenities. The staff were welcoming and friendly, and the food served through room service was delicious.

One improvement could have been a coffee maker in the room.

Good location. Charles Str is full of nice little shops and cafes. Clean rooms. Ok service. Interesting concept with the prison remade to a hotel. Nice looking lobby.

Rooms are too empty and poorly equipped We had one bathrobe for 2 guests. No umbrella, though Boston is a rainy city. Weirdly no toilet brush (!) 71$ (!!!) for valet parking PER NIGHT. 15$ per day for a not-so-fast wi-fi. 12$ for a bottle of water in the room. Simply too expensive for no reason. Loud music in the lobby at night. Another little thing that bumped for us (considering it’s a “luxury” hotel) is that when we ordered food in the hotel - no one sent it up to our room - so we had to go downstairs at night ourselves when we expected someone to deliver it to us.

Location of hotel. Decor of the room. Restaurants of high quality

Comfortable chair for reading. Couch in room was not comfortable. I object to the $25 fee on top of the room rate. I received no value for that fee.

Nice renovation from an old jailhouse.

The door of the toilet in the room is not good design. There is a big crack even when the door is closed. It can see clearly from the outside . It’s very embarrassing for me a a mother sharing a room with my son. As he walk past can see inside when I am in the toilet.

This hotel is a 20s and 30s-something party place and bar, with second emphasis only on lodging. Unfriendly bar staff and difficult to navigate valet due to weekend crushing crowds. Would never recommend. Also photos online are deceptive.

Crowds of drunk kids. Rude bar-staff. Lousy location for walking around.

3rd time at this hotel, great place but service has changed. Poor management noticed on this trip, caters to outside public more than guest.