The room was super nice. Had plenty of towels.

Nothing

Everything

Nothing

The front desk staff need some training on how to treat the guests. Both the staff I spoke to were very rude and not courteous.

Front desk staff

Everything

N/A

Location

The room had not been cleaned when we got there. There was no toilet paper in the room, we asked for some and the housekeeper took forever to bring it. There was something on the bathroom door I won’t even say what I think it was 🤦‍♀️, there was two pillows on one bed and 3 on the other which is not really a big deal but just seems like they were in a hurry. The air conditioner worked when it wanted to do was not that comfortable since it was so hot outside. Overall it is what it is I guess. Being a Hampton I expected more.

Nothing, turned away at check in. Said no rooms available. Computer glitch?? Only email I received was confirming our reservation. Heard Nothing more back from hotel or Booking.com about getting refund.

Read above. Sent away as no rooms available??

Room was clean, staff was decently friendly

Arrived & our room we booked was not available, from what I understood it was either dirty or given to someone else, the room we was given only had 1 bed instead of 2 so we had to go to Walmart and buy our son a air mattress to sleep on (was afraid of checking out & not being able to find another hotel with the concert being in town). The room we had only had a shower, wasn't the easiest thing to give a 2 month old baby a shower in. Hallways were so hot they'd take your breath away. Kept being told all the housekeeping staff walked out, so rooms were going to take hours past check in time to get clean. No swimming pool as advertised, also a bunch of construction going on.

Nothing

It took about 15-20 minutes for water to warm up. The blanket was dirty and also toilet was dirty

the location was great. the breakfast was good.

the entire 1st floor was being remodeled, so the carpet was not tacked in, the rooms were open and disarrayed with furnishings all piled in the hallway to be installed after the rooms were ready. apparently it has been a 2 year remodel that isn't completed as of yet. I am certain it will be lovely when completed. but it was a little disheartening to find out after check in that the place was in disarray and the cost was still close to 200 a night.

it was located, fairly close to the areas we were going to.

first of all the pool was not open. They were remodeling, so there was a lot of dirt and paint all over the place. Our TV did not work in the room and the staff came up four times to try to fix it. The breakfast was not very good.

It was very close to the restaurant that I like

not enough handicap parking up front. I am disabled, and I had a park close to the back.

location

ice and coke machine on the 4th floor was out of order, tools laying in the hall on first floor, toilet issues in the room, air conditioner wasn’t working properly, cable wasn’t working according to the papers and staff had no knowledge about how to resolve the issue, breakfast area drinks out of order, actually there was nothing that worked properly!

Area ONLY

The building the service and everything!!! The elevators are very hazardous and feels unsafe! Severally disappointed in Hilton/Hampton inn!! Especially from what I just received in Maryland to this place at Hampton Inn

Didn’t have breakfast

They should have disclosed that they were under renovations It smelled and was just inconvenienced No microwave in the room

Location, nice staff

No toilet paper in whole place,. Construction going on throughout building, system down unable to check out properly, paper hung over window Instead of curtain

The king size bed was spacious and comfortable.

When we arrived, the gentleman checking me in struggled to get the room set up and confirmed. He assigned us a room and when we walked in it, it was still dirty from the previous occupant. I took pictures to show the staff.

no microwave in room when I asked. no curtains , no shuttle when it was advertised

Very messy, lost my appetite.. Out of things..

The walls were dirty, the window had paper over the window for a shade. The bathroom had mold .

It was close to the area where our event was.

Our “blind” was a piece of white paper crinkled up to look like a blind. It instantly had the room lit up by 3am in the morning when the sun came out. The ice machine was constantly out of ice and the elevators were rough.