Location is great, and I was surprised that it was so quiet even though it is adjacent to the interstate. The staff was incredibly kind and helpful.

Our Booking.com reservation got messed up somehow (even though I had a confirmation for 2 rooms there was only one room reserved at Doubletree). The desk staff made it right but I think I may have paid more than my original guaranteed price.

our room connected to the pool which was loud due to a party that ended at 10pm but continued in the halls. No military discounts for breakfast, not 1 dollar off. I would think a business that makes billions could give some discount to military members.

Loud well into the evening and no discount for our nations military.

The location is fantastic!

The pool was much colder than depicted. Room could have been cleaned better

Decent breakfast

Thought the breakfast was included but after getting the food we were handed a ticket and then informed the sign was posted somewhere but who’s looking for a sign? I think it would be wise to mention that during check in or make it very clear it’s not included in the price. Instead another $30 dollars was added. That’s a few dollars shy of $200.

pool was too cold for kids

friendly people. restaurant and bar open til 10. pool. extensive breakfast. cookies and water. the bed and linens were cush. shower was large and clean

nothing

• I liked the size of the bathroom. • The bed was comfortable. • The hotel staff was very nice and helpful. • The hotel is in a really good location.

• There was stuff under the bed, as if under the bed wasn't cleaned before we got there. • The lighting in the bathroom is too dim. • I didn't like that there was no microwave in the room. • I just felt like for the price of the room, it could have been a little bit nicer.

staff was excellent and room was clean

the high way behind the facility is extremely load.

location

the staff was not very informed

The atmosphere was relaxing

Not knowing their were hidden hotel charges that overshot my budget for the booked reservation. I had to reduce my stay to one day instead of the two day booked through Booking.com and I ended up paying the hotel rate for that day which was way more than the third-party Booking.com rate.

Our room was very clean The indoor pool was great

Only wish they offered a complimentary breakfast

Breakfast on Sunday was good

The entire experience other than breakfast was horrible. The hotel may have been hosting guest with lots of children. Which is not a issue but they were not properly managed. I wasn't able to get in the pool at all because was full. They ran up and down halls until after 10pm. I spoke with the front desk and they indicated other guest complained as well but they spoke with the parents and nothing was done. I came to that establishment to get a little rest and all I did was have my blood pressure raised.

This was the worst experience. Despite 3 confirmation emails, there was no reservation for us after driving 5 hrs. It was 11:30pm and there were not any rooms. The front desk employees were very rude. They claimed “this is why I would never book through a third party.”

nice retro atmosphere, pool area was great and staff excellent.

needed some updating; carpets, tiling, paint but overall comfortable, clean with a comforting retro vibe.

clean, nice staff, good location

nice, but a jacuzzi would be an added bonus

close to JMU and restaurants

seemed a little dated. the chair in our room was torn