Todo bien Buen servicio todo limpio Lo recomiendo

Todo estuvo bien No incluye desayuno

Good location close to a lot but tucked away in a quiet location.

Overall, I would give a higher rating if not for the fact of a strong odor of marijuana in the hallway which at times seeped into our room. It got bad enough to make us open up the sliding door on a cold night. This was not the smell of a one-time pot smoker ignoring the rules. This was the stench of ongoing, continuous rudeness of weed smokers who feel that “no smoking” only applies to cigarettes.

it’s location is great and the rooms is definitely up to standard for value

sheets were dirty upon arrival, as well as towels. the plumbing had issues so whenever someone flushed upstairs my toilet would bubble. At one point maintenance had to come.

Great value and location, clean room and decent bed. Great coffee.

Location was close to everything we needed & for the appointment we had that was less than a mile away. Room was free of bugs and smelled clean. Upon having to change rooms, we got a room with a balcony after the nonlocking door issue. Beds clean & comfy pillows. Coffee provided.

Pool was out of commission and when asked about a sister location 10 minutes away that could accommodate our pool wishes....I was told, You'll have to work that out on ya own." The pool was one of the reasons we booked this hotel. When calling the other local Sonesta by the airport, we were allowed to visit thier pool and were greeted with great hospitality. The Sonesta by the airport is MUCH NICER if you dont mind the air traffic. Second issue was that we had to change rooms after settling in due to a faulty lock on our door. Beds were firm.

Staff friendliness. The hotel as a whole was nice.

The lids provided for the coffee cups did not fit. There were no USB ports available. The microwave dish was the wrong size for the oven itself. As a result, it rattled and would not stay in position. It literally " jumped" all over the microwave. The clock in the room had the wrong time. There was no pad or pen provided as most hotels have available. No local menu or even a channel guide for the tv. When I was sitting in the chair at the table/ desk, the chair arm fell off of the chair! The wall outlets were " stretched " as a result. I had to hold the plug in place so it didn't fall out. These things were so strange considering the fact that this hotel in the outside and common areas really was a nice hotel. One last thing I was forced to set up an account on their website before I was able to hook to the wifi, so now I have Sonesta ads all over my social media sites.

Location to my work place.

This property has declined very much over the last 5 months. The front desk staff on all shifts are rude and not helpful. The exception is Sebastian. He’s amazing, knowledgeable, friendly and always helpful!!! The deposit held on my card for my stays there have taken up to 45 business days to release!! Upper management does nothing to intervene to immediately release the hold!! Very inconvenient !! The carpets, all curtains, bedspreads & pillows should b replaced in every room!! They are completely worn out, ripped and frayed. There are many maintenance issues that I’ve reported during my last stay that were never fixed!! I requested housekeeping on one certain day during my stay & this was not done either!! No apology or effort for any of their incomplete services were offered to me. It was as if the issues were my problem!! It’s a real shame this hotel has declined. They don’t offer any kind of breakfast either. Coffee for only 3 hours per morning. Used to use Starbucks but it’s certainly not that brand now!!! They have one washer and one dryer for the entire hotel of guests for usage. It’s not a free service. The washer has been out of service for over a month!! One elevator was out of service for over a month. That same elevator got stuck and stopped working yesterday!! Very dangerous!!! There are 2 luggage carts for the entire hotel. The staff actually called guest rooms on Christmas Eve/Day asking if the cart was in the room!! Called at 5 a.m.!!! Ridiculous!!!! Housekeeping staff has declined in their cleaning of the rooms. Just a bare minimum is done these days. Used to smell light, airy & fresh upon entering room. Now I never know what it may smell like. I do always travel with my own Lysol spray, Clorox wipes, air fresheners & candles. Something’s I feel a paying guest shouldn’t have to consider. It’s a shame that this hotel has management that’s not interested in their guests comfort during a stay there. Im not sure I’ll b returning!!

THE CLEANLINESS STICKER ON THE DOOR. THE FACT THAT THE REMOTE CONTROL WAS IN PLASTIC TO PREVENT CONTAMINATION.

THERE WAS NO COMPLIMENTARY BREAKFAST. THE STAFF WAS CREEPY & NOT VERY FRIENDLY. I WAS UNCOMFORTABLE. I WAS TOLD THAT IN ORDER TO LEAVE THE ROOM WE WOULD HAVE TO EXIT USING THE REAR DOORS WHERE IT WAS VERY DARK. THE BODY WASH WASN'T OF GOOD QUALITY!

The bed was very comfortable, and the price was perfect. We had a problem with our first room, and we were given another room promptly.

Excellent hotel with excellent location located at the TRIANGLE area, extremely clean & comfortable. Upon arrival, we were warmly welcomed by the friendly reception. We loved the delicious coffee. Thank you, to Deidre Barnett (Operations Manager) you're amazing and kind, so we feel very welcomed as newcomers to NC.

N/A

Nuton

Everything

Great location, comfortable and beautiful

Needed more handicap parking

The staff is friendly and helpful, the rooms are spacious and clean. Great location, convenient to quite a few restaurants and supermarkets.

The tiny refrigerator, it should be on a stand of some sort

Location

staff member, cleanliness, dated

Good location

Clerk was not professional

Didn't stay for breakfast so n/a

It was a quick stay

The area was peaceful and the staff was helpful as well

Nothing

Everything

Spotlessly clean!! Staff very pleasant!! Housekeeping services were great!! Comfortable bed!!

Not enough luggage carts. Only 2 total for entire property. Breakfast included on premises would b nice & convenient.

No microwave pillows were filmsy

Convenience to NCCU campus. My room smelled amazing. Like scented oils or incense.

The bathroom wasn't as clean as it should be. I found a fishing hook and a phone case in the night stand draw which means it wasn't inspected and cleaned. No breakfast option. The coffee didn't have flavored cream options. If no breakfast, at least a decent coffee bar would be nice. The hotel promotes non-smoking but feet from the front desk smelled of cigarettes and my floor smelled like weed smoke. Its definitely a smoking property.

The hotel had a nice, well maintained appearance. The staff were nice and professional, including housekeeping.

Unfortunately, despite the nice appearance, my son slept on a sofa pullout bed and got no less than 12 bites from I assume bed bugs. My wife and I slept on the primary King bed and didn't get bit. I expect better from a decent hotel like this. If not for this bed bugs, I would have rated it a 7-8.

It was very nice and well kept on the inside. Pool is decent size for the type of hotel it is.

The tv didn’t work and my room had a microwave while my friend had a roommate in her room and her tv also didn’t work.

no breakfast. it’s time to stop blaming Covid for shortcomings!

comfort

no breakfast

convenient location to Duke and Durham

outdated furnishings. it used to be a Courtyard

great location and price

found two dead bugs inside by bed