I loved that I could take my daughter and her friends downtown Cleveland and feel safe by myself. I felt comfortable and secure the whole time. It felt like home - important for a woman traveling alone. The view was the best in the house! Kids had their own area to hang out in with their own tv. The breakfast was worth the spend. I plan on doing this again for my daughter whenever we come to Cleveland for a show or concert - this way I don’t have to park at the event or drive home late at night.

I was confused and thought breakfast was for all room occupants - it’s only two. This could be better stated online. I would have still booked and paid for it - I just felt slighted. The room states 2 bunk beds and 1 bunk bed. We only got 1 bunk bed although I paid for 2. I’m not sure what the difference is between the 1 and 2 bunk beds? I tried to add a cot for the 3rd friend but it was a fire hazard. I’m guessing the 1 bunk bed is just a single twin bed. Could be stated clearer online.

Very clean and comfy. In walking distance to my desired destinations.

Location

Loud at night and some wild guests late at night

Very clean and nice staff!

Nothing!

Good for business traveller, room has coffee machine, iron , good comfy bed

AC machines make loud noise

The staff was great. Very professional, yet friendly. The restaurant food was great. Had breakfast daily (love that it was available in advance) and had dinner Saturday night. Dinner really exceeded expectations. Pool and spa were used, as was the gym.

The hotel got crowded/busy for football game and an elevator was out. Many in my party said they took too long the entire weekend.

The location is ideal for going to any event in the Theatre district. Clean, big rooms with lots of lobby amenities.

As is the case with all downtown hotels it’s a bit pricey.

Location and Staff

The room was very spacious, beds were comfy! Breakfast was great. Enjoyed the pool and hot tub.

Shower could have been a bit cleaner (some mildew spots visible); had dinner in the restaurant, but they weren't offering the full menu the evening we stayed, due to some kind of staff or supply issue. The food was very good regardless - but a bit on the pricey side.

Within walking distance of many attractions and restaurants

I chose a hotel with a restaurant so I can eat at anytime and go for a nightcap before bed but the restaurant closed at 10:30 am and didn’t open until 5:00 and closed again at 10. I’m out in the evening and would like to be able to go for a drink before bed (can’t because they’re already closed) and get up late in the morning so need to go out for breakfast or lunch because once again they are closed when I need them.

Location is outstanding - Easy walking distance to most attractions. Staff very helpful and responsive- the definition of 'Midwest Nice". Adowntown location easily accessible and hassle free - Will definitely use again. Ji

The staff was excellent and very friendly, Mr. Alex met us at the door and he helped us to our room and gave us excellent suggestions for things to do while we were visiting.

Clean and conveniently located. Great customer service. Mark Posner was very welcoming! The restaurant staff was short handed, but maintained timely as well as friendly customer service.

NA

The Manager. ( white haired gentleman with glasses) He was excellent! Definitely a keeper. Location was good. Very comfortable.

Dining room was inconsistent. Staff was great. First night seated us at 4:50 p. Second night wouldn’t seat till 5:10. Other diners were leaving going somewhere else. 1st night of dining, drink came with cherries and lime. Ordered a steak Burger , choice of potato or side salad, took salad 2nd night ordered the exact same thing. No garnish in drink and I couldn’t get the side salad apparently over night this decision was made but I could get a 1/2 of a different salad, which I was allergic to most of the toppings at a cost. Didn’t understand why I couldn’t get the side which consisted of lettuce, cuke, croutons when I could get this other one. Even the waitress said she would ask if she could put this simple side salad together for me and the kitchen said no. Simple but no longer allowed. Makes zero sense. 3rd night we went someplace else. Would be nice to have a healthier selection in the snack shop. Pool was closed due to renovations. Would have been nice to have that on your site when I made the reservation. We didn’t find out until we got there. That was a one of the reason along with the in-house restaurant we decided to stay here.

Location

My card was charged TWICE & STILL PENDING

Wonderful room.Spacious, very clean and pleasant.

Perfect location and the staff is wonderful...very attentive.

Staff very friendly. Restaurant staff exceptionally so.

Hotel blamed Booking.com for mix-up that delayed our check-in by 90 minutes. My son said hotel's computers should have caught the error. Maids could not speak English.

excellent staff; very friendly,

breakfast was fair; also, breakfast didn't start until 7:30 am on Saturday-too late for us since we were leaving by 7; water pressure fair; beds somewhat soft

Good location

Very thin walls. Extremely noisy neighbors. Didn't help that sn actual fire kept us outbof hotel for almost 4 hours

Buffet breakfast was not up to par with the rest of the hotel. Had much better breakfast at less expensive hotels.

Always a good experience in the dining room and all staff was very helpful

Our room would not cool down and was uncomfortable during the night and morning.