Excellent customer service, nice and clean.

Room to small for the price.

bedding

water

valet and concierge staff were wonderful and very helpful

the front desk staff were not helpful or caring about any needs or concerns I had

Great location Amazing oatmeal on breakfast Friendly staff

Great hotel. Fantastic rooms with extremely comfortable beds. Very friendly, helpful staff.

Nothing

King suite was perfect so cute, Starbucks there was great!

The elevators were down so we had to walk 17 flights of stairs But only once

Very clean

Lovely room that was very comfortable. The bed was amazing!

The soap/shampoo dispenser fell off the wall and was not fixed while we were there. It would have been nice if we were told that the lounge was being renovated.

everything

starting to show its age in places but still an upmarket hotel staff very nice and professional

Hotel was clean, staff was friendly! Room was comfortable, clean and spacious. Check in was easy and the gentleman checking us in was nice and helpful. Valet deserves a special mention! They were slammmed when we were checking out, but brought out cars quickly, efficiently and with a smile on their face and made sure to help each individual get loaded in their cars. If they were stressed, they didn’t show it at all. We ordered room service for breakfast. The food was hot and prepared perfectly and delivered with care. The hotel is also within walking distance of several great restaurants and venues. We would stay here again.

The bed was like sleeping on pillows! The staff and location and the all the space you get. The rooms were clean and warm(we stayed in Jan. brrr). Walking distance to bars,restaurants and omg a star bucks down stairs..

Let’s not talk about the sofa bed(Kid said it was hard lol).Lightning was dark in the room.

the location and the room sizes

nothing

Holiday Decorations and snacks available for purchase in room.

Room did not have a fresh smell, sink was clogged and we had to switch out our iron.

The staff was amazing. They were so nice and friendly.

The ability to control the temperature of the room. It was so hot in my room and I had air on, but the room did not cool down. This caused for a long night and made it hard to sleep.