The suite setup with a kitchen, living room, bedroom, bath all separate

friendly people working there

beautiful and clean

front doors were having issues at night so a bit inconvenient but not a huge issue

location is good since I was visiting family in Forsyth and north part of Decatur

was expecting a lot cleaner and nicer facility since it’s a fairly new hotel. staff was not prepared nor did they even have clean towels

Pool

None

the staff was very professional and nice made me feel very comfortable

N/A

The receptionist Kristen, was absolutely amazing during the check-in process.

An unusual experience occurred the night we checked in. ( which was after midnight but the hotel was notified and the keys were ready)I opened the door to find it locked from the inside. Yes, it was already OCCUPIED by a very mad gentleman whom I had awakened. I don’t understand how the front desk had NO RESERVATION for “Mike” but he had secured the room?!? AND- the hotel was FULL!?! But, Patricia did the next best thing and at least got us a room at another hotel in the area. A very unfortunate incident but thanks to Patricia, we finally had a very nice bed to SLEEP. ( and paid for by the Residence Inn!)The next day we moved back to our “reserved room” ( a one bedroom suite) and found it to be WONDERFUL. Out mantra is- “All’s well that ends WELL”. We believe that we have found our “home away from home” when visiting family in Decatur, IL‼️It’s a GREAT FACILITY with very ACCOMODATING STAFF!

comfortable large room friendly helpful staff

no restaurant or bar to socialise in