Lage perfekt. Frühstück nicht vor Ort eingenommen.

Für eine Suite (Residence) hätte ich im Minimum Wasserflaschen gratis erwartet, Morgenmantel und Pantoffeln.

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At 4pm my wife reported to the front desk that our room had not been cleaned and we need clean towels. At 6pm clean towels we delivered to the room. We were told the room would be cleaned at 7pm so we went out to dine at 6:30pm so the room could be cleaned. At 8:45pm we returned to unclean room. We stayed here a week ago and it was perfect. I spoke to the manager (Martina) at the front desk to complain. I was shocked how rude and unapologetic she was. No apology for the poor service and her aggressive tone was unbelievable. When I told her we stayed in the hotel last week she replied well that was last week! When I asked her how much I was being charged for the room this evening she said $150 I told her I had paid more in advance. Here reply was that was what she got from booking.com!!!! I told her I am the guest I don’t need to know what her commission is. Her reply was I will comp the upgrade for one night (yes we paid to upgrade the room on arrival). I said to her do you think it reasonable for us to pay and have a dirty room, she replied take it or leave it!!! I replied you won’t see us again. It is a shame we have stayed many times at your hotel and we never complained. This time it was outrageous we understand issue can happen but it how you resolve the issues and guest experience that counts. —- Steve wright - Room: JRS 805

Beautiful, clean, modern, GREAT LOCATION

Parking

Urban location. Roof top bar, Sugar. Quinto restaurant.

Near to mall

Not clean and fully of weed smell

I love the decor and the area.

Someone claiming to be maintenance at 1:30 am trying to gain access to my room. I didn't ask for one.

I liked how big my balcony was abd hie comfortable the bed was

All the hidden fees that i had to pay once i arrived for check in

The View, the staff, the area

The mattress was too soft

Breakfast and Parking

Location and rooms size/view

They do no longer provide slippers, toiletries, ropes

Nice

Staff/ service

Clean, luxury, apartments are very comfortable

Expensive, parking too Kitchen not well equipped

Everything went well as always, Lee is the best employee at East.

We stay here a few times a year. The property is immaculate. The location for shopping and eating so easy. This visit made extra special with our front desk concierge Lee. He went above and beyond with customer service!

No complaints.

Great everything

Everything was amazing

Nothing

Ubicación

Everything is good

It was everything I expected and more

I was promised Champagne for my Birthday and never received it