I loved the view and the amenities

The coffee shop closes too early, breakfast needs to go longer. On vacation you don’t get uo as early but would still like to enjoy breakfast. Brunch items were nasty!

Location, beach

location

the food can be better, no much plates specifically lunch and dinner.

The amenities of the hotel was to my expectations.

Sara the front desk agent was horrible. I paid for a king bed and pull out couch once we got into the room I notice there wasn’t a pull a couch. When I called down to speak with a agent to ask if there were possible roll away beds or something they mentioned that there weren’t any and there wasn’t anything they could do. I asked if maybe there were some extra comforters that we could probably put on the floor to sleep on or something and they mentioned that housekeeping was closed and that we could contact them in the morning which is what I did the next day and they were still closed I never heard of housekeeping being closed throughout the day for guest. We weren’t able to get towels comforters or anything. The next day I decided to go downstairs to express my frustration to Sarah the agent who check this is and to see if there’s anyway we can upgrade to a different room because sleeping on the floor was not our idea vacation I even tried putting two chairs together to sleep on which was ridiculous. I spoke with Sarah and she seem to have absolutely no compassion whatsoever she was super nonchalant and was like there’s nothing we could do she didn’t even allow me to finish expressing how I felt and just cut me and my family off. I understand at times hotels to be so booked up there is nothing that you can do but where is the compassion for guest? It’s as if she just didn’t wanna work that day and was in a horrible mood. The next day was check out and I’ve asked to speak to the manager mind you I’ve asked to speak to the manager the day that I got there in the second day and they told me no one was on the floor that’s another thing I never heard of of no managers being on the floor and such a big luxury hotel like this one. I ended up speaking to the manager the day of checkout and she was so polite so sweet and nice and had compassion for us. What blew me was the fact that she showed us on a photo how to set up the pull out couch which Sara did not do or mention

I didnt like the property at all.

They cancel my reservation one hour before the check in and on top of that steal from me more than $500. I wouldn’t recommend this place to anybody. My vacation got ruin because of them.

Quality and Equipments of the apartment, view of the ocean

Parking Service

The room was wonderful with the full kitchen and view was beyond gorgeous

A lot of things were not available due to a ton of rain. pool and beach were closed but we got charged resort fees for amenities that weren’t available

Everything was amazing

Can’t think of anything I didn’t lik