Jambo Mara is right on the footsteps of one of the Mara entrances. A nice property that is accessible and will allow you to relax after a long day of "safari-ing"! Both dinner and breakfast were up to standard, and a picnic was packed for us for the full day safari! We were pleased with it all. Thank you!

We didn't stay long enough.

The hotel had a very beautiful garden, the room was very clean with all the necessary facilities, the hot shower was perfect after the game drive, the staff were very kind and gentle

The variety of food can improve

The staff were the courteous ones I have ever encountered at a hotel. Right from check-in to check-out they were friendly, cooperative, and accommodating. The staff helped us celebrate our daughter's birthday with Masai touch and a cake at no cost. Hot water is available all times and power availability was no issue. There were table tennis and snooker tables that kids enjoyed after safari trips. Food was fine also. Soft drinks and water were all included in meals.

None that I can think of.

Value for money. We stayed at glass cottage. Spacious with a sit out at the back. Nice bath with running hot water and electricity throughout. We were quite apprehensive based on feedback provided by other travelers regarding hot water and electricity. That would have been in the past. When we stayed we didn’t find any problem with hot water and electricity. Food options are fine. Good varieties for vegetarians as well. Courteous staff. Overall we liked the stay and recommend.

Packed food for gaming can be improved. We asked for specific item which was noted and they said they will pack. However that was not available when we opened the boxes. This happened on both the days despite them agreeing. We are not very particular but it may be not agreeable for others.

Really nice and clean. Location is best for wildlife sightings.

Food could have been better.

It was clean and people were very helping.

Shortage of Indian food options

Excellent location, good food, friendly staff

No hot water provision in the resort. It gets very cold in masai Mara specially in the morning when the temperature is around 10 degrees Centigrade. The resort does not have hot water in the shower, also the staff did not arrange for hot water which was inconvenient to us.

the chefs lee and Patryk and all the restaurant staff went above and beyond to make sure you were fully satisfied

the slimy penny pinching manager Daniel. firstly after a long flight and a 5 hour drive from the airport we get to the Masai Mara gate. the hotel had advertised that you only pay park fees in the days you go on safari and that they had guest passes to enter, this is a lie. they tried to charge us $160 to come through the gate and we waited 2 hours for the hotel rep to come to get us in and he then tried to get us to pay. we get to the hotel and instead of the solar power they advertise they use a generator which they turn off for 6 hours in the night, 2 hours in the morning and 2 hours in the afternoon. I don’t know how they have the cheek to claim to be 5 stars. the room has no air con, no telly not even mosquito nets but plenty of mosquitoes. you can have a fan on but since the electricity is cut for 10 hours a day it’s not much use. this also cuts off the Wi-Fi so there is nothing now for you. I arranged a safari with an outside company. the manager would not let them through the hotel gates to collect me so forcing you to have to use the hotels safari service. I had to threaten to get a refund and move hotels in order for Daniel to agree to let us have electricity for longer time. when you then leave they tried to charge $800 park fees for the days we didn’t go on safari. it’s a disgrace and there is no point staying in the park as you’re nowhere near the animals anyway, might as well stay outside then only pay entrance fees to go on safari. we paid £200 a night to have nothing there then get the $160 a day charge to have the privilege of staying inside the park in a room with no electricity and no amenities. total rip off