The location is perfect. There is a bridge connecting the hotel to Terminal 4 and a tube as well to easily get to Central London. The staff were very good and was able to allow us an early check in as the day we were catching an appointment in Central London.

The room is pretty decent, however when we checked under the bed it wasnt as clean as it should be.

No Airport noise, the silence in the room was blissful. Helpful staff. The included breakfast was delicious.

The room I stayed in did not have a hairdryer - only thing I missed.

The location is very good . Breakfast excellent.

Need a bigger hotel sign on the bridge to show the entrance.

This is my second time staying here and it was an improvement. The checkin was friendly and quick. The bed was very comfortable. The breakfast was excellent. They had a nice spread with hot food and cereals, coffee, tea, nice breads. There is something for everyone. I also like that the tube is close to it's easy to get to the London city centre. Also, there was an improvement from my last stay. The shuttle was on time and dropped us off for our super early flight. You do have to pay extra but it's much cheaper than getting a taxi. And it was too early for the AirPort Express train.

The shower head is a little outdated. It was a bit of a disappointment that there were no water bottles. It doesn't cost much to put water in a room for guests. It would also be nice to have a safe and maybe a mini fridge. But overall, we only stayed a few days so it was fine.

La ubicación

Que no se pudiese abrir la ventana y no tuviese lugares o azoteas para poder fumar o tomar aire

ヒースロー空港のターミナル4に隣接しているので徒歩で移動できる。ターミナル2、3,への移動も鉄道で一駅なので（無料）、町バスでの移動に比べ分かりやすくキャーリーバックも運びやすい。スタッフの対応は丁寧で部屋もきれい。朝食は伝統的なイングリッシュブレックファーストをビュッフェ形式で楽しめるが、ほかのホテルに比べおいしく調理されていた。隣に見えるヒルトンホテルほどの豪華さはないが、空港に前日入りしたい場合や夜遅くにイギリスに到着した際に一泊過ごすだけの宿として利用する分にはとても良い。

テレビから見られるホテルの案内ページが不調で、規約やルームサービスが見られなかった（テレビ番組は観れた）。またBooking.comのチャット欄を介してホテルとやり取りしていた際に、ホテルのアカウントが乗っ取られていて詐欺ぺージへ誘導されそうになった（具体的には、「あなたの予約がキャンセルされました。代金の支払い状況をこちらのURL（詐欺ぺージ）から確認してください」というよく分からない内容のメッセージが4回連続で届いた。Booking.comの注意喚起に「怪しいリンクはクリックするな」と書いてあったのでメッセージ内のリンク先には飛ばなかったが、eメールでこのことを確認したところ、詐欺だと言われた。予約自体は生きていることが確認できたのでそのままホテルを利用したが、ホテルのアカウントやBooking.comのセキュリティに不安を感じた）。

Great location via covered walkway from T4. Staff. We’re friendly and welcoming. Great size room with separate large shower area. Iron and ironing board. Also great bar area , which was in open foyer area, which rooms overlooked. The bar also did serve some food. Great WiFi I was able to travel to terminal 5 via tube from terminal 2/3 station.

Would have liked more variety/selection of food available on site

The breakfast was fine although as I don’t eat pork it would be nice to see a vegetarian sausage or some mushrooms to add a little more variety to the cooked breakfast. Egg and beans gets a bit boring after day 3!

Only the lack of non pork alternatives for breakfast

Breakfast was excellent plenty choice .And tubes very handy to get in and out of .

I would have liked fried eggs with my breakfast and mushrooms .I did ask for fried eggs but was told they didn’t do them .

Very well located hotel. Good size. Breakfast included. Comfortable beds

Cleaning could be improved…

I was late arriving and was told upon arrival that there was no room left! You cannot tell someone who is already late & stressed that whilst you were happy to take their money and accept the booking, that their room is not available on arrival in the middle of the night. This is simply unacceptable. I was given room 643 , which as an accessible room. The bed was low and rock hard. I couldn’t sleep all night.

Be careful, if you arrive late, they will sell your room to whoever comes in.

Easy to walk to from terminal. All under cover. Room comfortable. No airport noise at all. Breakfast was really good. Huge choice from cold start to lovely hot breakfast. Nice sitting areas if you have to wait

Everything was good

Excellent location for when you're flying out of T4. No hassle with transportation, just a 2 minute walk to the terminal.

Breakfast options limited, but acceptable for one or two days.

Beliggenheten. Perfekt for transit med overnatting. Kort vei til terminalen. Grei frokost. Sen servering av enkle retter i baren.

Ingen ting.

Easy access from T4 to the hotel. All done undercover. I was in a wheelchair so very reassuring.

Loved it all, the room, bar, restaurant etc

Great and is closest to the terminal. Dinner menu great and breakfast is included. Good breakfast selection.

Breakfast and coffee could have been hotter selection of food pretty good would prefer tomatoes to beans but that’s just perdonsl

Television signal kept cutting out very irritating managed to just about watch my programme but with difficulty

Easy access from terminal 4 Excellent service staff friendly

Nothing

Very convenient for flights at Heathrow. Clean room. Decent breakfast.

The rooms a a bit small. Parking is convenient but expensive.

Excellent location...literally 5 mins walk to/from Departures. Very reasonable room price considering location. Friendly staff. Very clean, comfortable room. Good bathroom. Modern decor. Tea/coffee making facilities.

Drinks are very overpriced even by airport hotel standards

The location. The room is bright and clean. Breakfast very good

I have stayed here numerous times but didn’t enjoy it this time. Even though I like a firm mattress this one was just too hard and lumpy. The red light from the smoke alarm is right above the end of the bed and was flashing all night. There is a large night light on the wall to the left of the bed that was flickering all night. I tried to take the bulb out but couldn’t plus there was no switch to turn it off. It disturbed my sleep having two lights flashing plus uncomfortable mattress. I told the girl on reception about the dodgy light and the cleaners but none of them seemed to know what I was talking about. Also room very hot for sleeping but everytime I lowered the temperature it just went back up to 19 degrees. Very confusing

Good location and the early breakfast.

Nothing particular.

No complaints here. The location, the room, the amenities, the breakfast 😋 and the helpful staff 👍👍

Perhaps a slightly softer mattress..... but that's being picky 😆

Very convenient, clean, friendly staff

Room was so small you could barely walk past the bed, and with the sofabed out too, luggage needed storing in the bathroom as there was literally no floor space left.

Terminal 4 London Heathrow, easy access to hotels with out going outside or using transport

Breakfast was poor selection of hot food, Bacon, beans, sausage and scrambled egg only, no cheeses or cold cuts and only natural yoghurt

Their broken fire alarm system went wild the whole night, for the entire building, and we were sent to the streets. It can happen, but they won't refund us. We paid hundreds of pounds to sleep. This is basically a fraud

Allarme antincendio rotto e fuori controllo per l'intero edificio, nel mezzo della notte. Ci han diretto in strada facendo finta fosse un incendio. Può succedere, ma non hanno intenzione di rimborsarci. Che pagliacciata

Well positioned for early morning flight

Great beds, nice and quiet, prime location if you're at LHR.

Breakfast is okay, nothing to rave about. Fresh fruit salad would be nice!

Undercover walking distance to T4. Spotlessly clean with very friendly staff. Breakfast had everything you could want and we also purchased a meal in the bar which was reasonably priced.

Nothing

Close to the airport. Breakfast was good value.

The guy at reception was not friendly or attentive.