Nice new hotel, very clean and well looked after. Lovely big comfortable rooms. Handy for town centre, 5 minutes walk to the Main Street.

The location, staff and piano playing.

Spacious room with a nice balcony. The roof area is pleasant

Feels a little expensive for what you get

Clean and spacious room

Restaurant only open for dinner on weekend

beautiful European themed hotel

Location is perfect. near to almost everything. What makes it more perfect and unique is that they have a grand piano

Parking is open air although that’s fine because it’s still inside the property

Rooftop had a nice view overall its a good looking hotel. Room was nice and big though tea making area was very cramped which was awkward for making baby bottles. Breakfast, security and housekeeping staff were nice

Front desk staff on arrival were most unfriendly. Yes we were early but they seemed genuinely mad with me even though i apologized. In order to get access to baby changing facilities, ie the room, we had to pay a half day room rate. One of the nights there was no answer from front desk so i had to go down to make a request to find the two staff just chatting and laughing. No apology on either occassion. The breakfast staff were good but the breakfast itself was downscaled significantly due to lack of guests the first 2 days. I asked for cappacino on the first morning to which i was told it was black coffee only. Considering how much the breakfast was scaled back (which wasnt reflected in the rate) this would have been a small concession. But no heaven forbid the hotel be out of pocket by a few peso even though they were charging full price for a heavily reduced breakfast. On checkout i was loudly informed i owed them money for a lunch in their cafe (which was charged to the room at the time). The tone was awful, any 3rd party would think i was trying to steal from the hotel. No mention of the deposit i was owed which far outweighed that lunch. Also there was no dinner/bar option after 6pm on any night. Even though the rooftop is nice the railings are heavily rusted lots of sharp jagged edges so be careful if you have kids. My advice to management dont worry so much about a few potential lost peso worry more about your guests being looked after. Where facilities or services are reduced, ie breakfast give a small concession back. Train your front desk staff...they need it badly. My family will be regular visitors to Tagatay but not this hotel. You can thank your "non front desk" staff for the 7/10 rating they definetly pumped that up from a 5/10

what made us choose this hotel aside from a very good location, is their grand piano because our son plays the piano, we love piano music overall. the exterior design of the hotel is beautiful and staff are so helpful and accomodating. the food is also good and I love how they prepare the tea and the iced coffee is also good, you don’t have to go out to have some good coffee and drinks. it’s worth the value. we would definitely stay here again someday

swimming pool is a bit small for my liking. mas maluwag pa yung space ng mga chairs and tables. sana kahit naadjust ng konte laki ng swimming pool.