The resort itself was great, the pool was great & good location. Would recommend family & friends to stay there.

From arriving at the townhouse the blinds at the front were broken, the downstairs toilet stunk like the sewer, floors were not cleaned, in the toaster cupboard there was a live cockroach, food was still on cutlery & plates from previous guests, pillowcases were stained & mouldy towels as well, dirty cleaning cloth left on bathroom sink from the cleaner, hair in the beds. Our 2 night stay was uncomfortable & miserable. We won't be recommending friends or family to stay in this townhouse.

The location

Was dirty, bugs in bed, no hot water for half a day bench’s wasn’t wiped down, sheets were not changed

Location, Pool is lovely, multiple spas available and was nice and warm and open till a decent time, scenery is well kept and beautiful. There was an air pump available for inflatables to be pumped up. Sauna was amazing!

Front receptionist was very unhelpful, stood at the counter for a very long time without being acknowledged. Booked a breakfast at the dining only to find it all closed up and one staff available behind closed doors with a couple of tables inside being served. Was told it was closed. Staff were very unhelpful. My family and I stayed for 3 nights. Was given one roll of toilet paper, had to buy hand soap, toilet paper and other items to make our stay comfortable. One towel each for the three nights. Laundry was available but cos $3 for each load which was at a different location. Bed linen did not feel and look like it was clean. Was told there was a BBQ to use but there was not one.

POOL !!!!!! Dinner Breakfast

Key Pickup - was confused re need to pick up keys at a separate location rather than booking in directly at resort . But only a mind inconvenience , and maybe my I misunderstanding of the booking process .

spacious, clean and location

more options on Tv (Netflix etc)

Very clean rooms and such a great location!!

Everything was fantastic.

spacious, privacy

it was very dusty and dirty. upon Arrival we found two small cockroaches crawling and 2 daddy long legs spiders in the shower and in the toilet. the linen wasn’t placed on the beds, the bed covers were very old, didn’t look clean at all. the main door cannot be locked, my 2 year old kept opening the door, wasn’t safe. the toilet door lock was broken also, they said they will fix on Saturday upon request, they didn’t even call or show up. the smell wasn’t fresh and clean upon arrival. the rubbish bin was all rusty- felt really disgusted from it. even the toilet brush cleaner was all rustic too. Felt so unwelcoming from all this stuff. I felt like I overpaid, for a place that is not clean and fresh for my family and I to spend the weekend. I also didn’t like the idea of us picking up and dropping off the key, overall, I would not ever go to this place again. my experience at oaks pacific blue was way better than this one.