The room is clean and comfortable for family. We will come again when we visit osaka sometime

The place for taking the room key is not in one place and not near if we are walking

Clean

Too small for 5

worth the money, has everything i need except a machine dryer

none

The room

the Check-in and how to get the key, I didn't get any information from the hotel through my booking .com

Clean house and good preparation, facilities

Have to take keys separately from service center

The room was spacious, clean, and equipped with many amenities which made living there easy and convenient. The check in process was easy and the house was easy to find. The washing machine and drying rack in the bathroom was great! I loved the built-in dryer inside the bath area, you can set it up to have all your clothes crispy within 4 hours, much better and organic as compared to a coin dryer. They provided cooking utensils and plates / mugs / forks spoons chopsticks, which was great to make quick meals on a budget day! (The lids of the utensils were smaller / bigger than the utensils itself which made it a little inconvenient, but the big one got the job done..) There were only 2 chairs to the breakfast table even though we're 3 people, but they were nice enough to at least bring us an extra chair upon request. They also restocked our detergent pods (although one day later than they said they would, it still counts!)

They gave us a room with a broken sofa bed and the double beds were uncomfortable to share since they were too spring-y and one person moving shifted the other. They gave only 2 duvets for 3 people, and refused to provide us with an extra bedsheet. It is a good place for 2 people, but if you're a party of 2+ , ensure that you lay down your requirements in advance. Even though it's an unmanned property, I personally think that they should customise the requirements according to the number of people visiting since they're charging extra accommodation tax (on arrival) PER PERSON, why not provide amenities in the same fashion?

It has good location, clean room. Fully equipped with stove, microwave, and even washing machine.

The only thing that is slightly disappointing is that there was no balcony for drying clothes. However, it does not really matter for short-term stays that much.

Was clean and easy to get too

Great hotel, little confusion on how to get in

the location is strategic, near convenience store and around 10 minutes to kyoto station. there's also a curry restaurant nearby. the room was nice and cozy.

the pillow is too hard for me, but i still have a good sleep because traveling all day makes me tired.

Courteous Staff and great value for money

Excellent location, great facilities

I have made two continuous bookings and have spent a total of 13 days there. A walk of around 10 minutes to Kyoto Station is acceptable. Though the room I have booked is a bit small; it is clean and tidy. Staff at the service centre is friendly and helpful. My husband and I were very hungry when we returned to collect my baggages. Jessica at the Service Centre helped us to find a restaurant nearby. It is greatly appreciated. Sakura is a hotel we shall reconsider when we come to Kyoto next time.

The message that check in at the Service Centre instead at the hotel has to be more clearly stated. There is such a message but not very eye catching. Not only just us, we have also seen other guests waiting outside with the baggages for check in by their colleagues at the Service Centre. For our long stay, we tried to arrange the garbage for re-cycling but could not find sufficient garbage bags. I later found the new garbage bags under the used one in the dust bin. I guess put the new garbage bags outside is better🤔

not far from Kyoto Station

check in was in another place and procedures took long super hot at night not much space to move around with two beds in the room

The staff is very helpful. I had to write them to ask something, and they replied very fast. The place is very well located, near Kyoto Station, and with several public transportation options very near.

I love the natural, minimalist style

It was cold but that’s very common for all Japanese properties

Staff was very helpful.. They had done all of my request.👍😊

Excellent service of the staff were very helpfull Quiet environment