EVERYTHING GREAT!!! Except the wait on the elevator that was a bad experience. But I would still recommend to others

We had a great time at this beautiful condo, It was perfect for my family!!!

We love to stay at Phoenix Properties and this time we lost a little bit of that. While the condo was nice overall, there were many missteps that just need to be addressed. First, the prior cleaning crew did a mediocre job, at best. There were pubic hairs left in shower, moldy jets in the jacuzzi tub, remnants of glitter from a prior party I can only assume. Also, the WiFi, is basically non-existent and extremely unreliable. The TV didn’t work in living room, as far as the satellite it had connected to it. Finally, the construction for the parking lot, is very inconvenient and one of the parking lot guards, is really overzealous. Think, Paul Blart Mall Cop. Aside from that, we enjoyed our stay.

I will start with the positive things about this listing. The view was amazing and over all the unit was clean, except the jets on the master bedroom hot tub were broken and dirty. Both ice machines were broken (bar & refrigerator). Decor & appliances are very outdated. I have stayed in 3 condos in Phoenix West 2 & this was the first one that had so many issues. There weren’t hardly any appliances to cook with, and the ones we used were old and need replaced. This also was the first unit where we had to pay for parking. For 3 days and two vehicles was over $100. They changed our code a day before our check out and we were locked out of our room. I called and no one apologized, she just gave me a new code like that was normal. My card was also charged two additional times. Once after check in and once after check out. I paid for the insurance for any damage due to the amount of people in our families. We didn’t quite have the 15 allowed but I still don’t understand the additional charges and no emails or messages have been sent explaining why my card still keeps getting charged. There were no bugs, again a nice view, but compared to the other 2 units we have stayed in at the same building this condo was a downgrade and somewhat of a scam.

Buy some new living room furniture. The couch was broke and very uncomfortable to sit in and the chaise lounge was broke and you felt like you were sitting on the floor. For the amount of money to rent this condo you can go buy new furniture. The condo is beautiful and I would give a rating of 5 stars but when you can’t watch tv on a comfortable couch it is sad. Especially when someone complained about the same couch in a 2019 review. I wouldn’t recommend this condo to anyone because of the furniture and the tv’s in the bedrooms didn’t work. Very sad because it was a beautiful condo in a great location.

TVs didn’t work in any room, or the ice machine. We reached out to property manager about these issues and never heard back. Condo wasn’t very clean, either. We paid a lot to stay at a subpar condo.

The location was great, the beach was beautiful, the amenities at the property were fantastic. The room itself was a let down. There was a broken window frame in one room. The sofa sleeper was broken "like physically broken". Much of the furniture was in very poor condition. There were no curtains to cover the balcony windows, meaning anyone sleeping in the front room got blasted with sun in the morning. The bar area and glasses were covered in dust. There was insufficient kitchen utensils eg: one tiny skillet, no spatula only a few forks. Many of the dishes that were available were dirty and we had to wash them prior to use. The ice maker does not work it gets VERY HOT likely a fire hazard. For listing that sleeps 14 and the price paid. I felt this was unacceptable. I called the rental agency to report damage and inoperable appliance. No effort was made to rectify the issue or compensate me for the in ability to use the icee maker or sleeper software. I've stayed in far less expensive places that were cleaner and in better repair.

1) Couch in the living room is broken (look at the back and shake it) the couch is shot (time for a new one). Sofa sleeper is completely worn not comfortable at all. And on this note all of the furniture is worn in the living room. When looking at other units for rent in Phoenix II this unit is definitely due for some upgrades. 2) Dishwasher is not bolted in place it’s coming away from the wall. When you pull out the top rack the dishwasher plunges forward and acts like it’s going to fall out of the hole. 3) The ice maker under the bar area doesn’t work there is black mold inside. We had to buy over 12 bags of ice while we were there as the refrigerator ice machine couldn’t keep up. 4) The TV’s in the master bedroom and double queens bedrooms do not work and did not work one time. 5) The dryer doesn’t dry. It can’t be efficient if it takes 2-3 hours to dry the white towels provided in the condo. 6) Light under the microwave doesn’t work. 7) Dining room table needs updated. Super old and the table top is warped and chipping. 8) The doorbell doesn’t work. We ordered pizza and didn’t tell the kids the code. We couldn’t hear them knocking. 9) The trim in the queens bedroom around the window is broken and sharp. This is a hazard and needs resolved when you have families renting the unit. 10) Overall things were “not clean” Also the kitchen sink sprayer had black mold on it. I cleaned it myself. 11) The second bed in the queens room was completely broken so the first night we had to put the mattress on the floor until they brought a new bed the next day. The second bed was slightly better but still completely worn. 12)The beach is gorgeous!! We had a great vacation with 3 families staying here. There was enough space. It just truly needs some love. We reached out and they replaced the broken bed and changed out the burnt out light bulbs but didn't fix the tvs. And we shouldn't have had to tell them about the caved in bed. It should've been noticed when they cleaned. Same for the couch.

The condo was almost exactly as described. There were plenty of kitchen items for our party of 11. If you keep up with laundry towels and wash rags are plenty but you may also pack some extras if you’d like to slack on laundry. The only complaint and a very minimal at that is the facility’s elevators are very busy and extremely slow. No other complaints and we would definitely go back!

Property is not maintained or equipped with essentials that are needed. Broken and torn furniture ( looks like thrift store finds placed throughout unit). Unit had not been cleaned properly, no clothes hangers in closets, did not have any bakeware, (except for a muffin tin, ) no oven mitts, no bedding for the extra bed they claimed they had ( box spring in closet with a ripped and stained mattress), ceiling fans were so filthy that they could not be turned unless you wanted the dust to fling throughout the room, I could keep going. We have stayed at many Phoenix rentals in our last 20+ years and have never made a single complaint… White Shores Reality would not address our issues during or after our stay. Do Not book this unit!

The location was great!!! The condo could use a bit more supplies in the kitchen such as pots and pans, but we made do!! Always a grand time!!!

We had a great at this beautiful condo.

Ice machine broken - freezer didn’t make ice either Lights flickered all the time Dishwasher not attached to cabinet Lack of utensils and lack of pans pots Lack of coffee cups & only 6 forks Only 3 teaspoons Oven didn’t heat or cook properly NO curtains on balcony windows Curtains in main bedroom falling off No hand towel holders

I am a little sad about the condition of the condo. We had originally thought we would have friends stay with us and boy are we glad they couldn’t make it. I would have been embarrassed. Holes in the wall, broken towel racks, the extra ice maker didn’t work. Stains on the extra bedding we found in the closets. For me and my family it was ok and the young kids didn’t know any better and loved the pool and extra stuff to do on the property. You can tell it’s been a place for teams or any group with lots kids. Just the wear and tear was very evident.

Place was awesome and we had a great time. Only problem is there isn't any restaurants on site and just one place across the street. That area seems newer and restaurants just haven't made it down there yet.

It was a nice stay. I would go again. Furniture was a little dated but in ok condition Overall a great stay.

The condo provided all we needed. A couple of the electrical outlets did not work. The elevators were always packed so it took a little while to get down to the beach from the 25th floor but overall, it was a good experience!

We had a girls trip with 14 Moms! We had an absolute blast! Enough room for everybody to sleep comfortably! Thank you for an amazing stay!

A few of us moms took our 8th grade grads for a trip to Gulf Shores/Orange Beach. The condo housed all off us perfectly with enough beds and bathrooms. Spacious and clean! The condo was in Orange Beach so it was a perfect location to Gulf Shores and Flora-Bama. The property manager was quick to reply with questions and gave us a few tips so we could be prepared for our stay. It was a great stay and a perfect beach front location!

Condo came with all Necessities. The furniture was very used but other than that all was great!!!

Loved it will come again we where 9-10. To 9- 13 2020 hope it survived the hurricane sally

Pictures of condo needs updating because what you see isn’t what you’re getting. Furniture and bedding shown in pictures is completely different to what is really in the condo. Pictures show a much nicer condo then what you get. Many issues such as ice maker doesn’t work at all, dryer heats but doesn’t dry, freezer side of refrigerator doesn’t have shelves to hold food, furniture very worn, carpet very stained and doesn’t look or feel clean, balcony door very hard to open as it took two people to open and close the door at all times. Tried calling White Shores Realty several times to discuss issues and wouldn’t get called back. A representative from the company even hung up on me while talking to her about some of these issues and admitted to getting our messages but ignored our calls. I would not have booked this condo if I had know about all the issues beforehand. Also read about the ice maker in a review from July 2019 so it appears it won’t be fixed and you will have to keep bags of ice on hand for large groups of people.

My family and two other families were in New Orleans for a cruise right as COVID1-19 was gaining steam. We decided not to board and began looking for a condo for Spring Break for our 6 teenagers (between the 3 families). We found this condo on a whim and it was perfect for our needs. Highly recommended!

We enjoyed spending Christmas at the beach with family at this condo! It had plenty of space for us all and perfect location too!

Beautiful location. Great amenities for the family. Furniture a little worn out but didn’t bother us.

We had lots of room and everything was clean. Loved our view from the balcony.

Excellent room! Loved the lazy river. Indoor pool was closed and appeared to be having no progress. No workers.

The property was neat and clean, but the furniture was extremely worn out and tattered, not what is pictured. The ice machine in the wet bar mever worked, despite calling the management office about getting it fixed. We had to have the hall bathroom toilet fixed to stop a leak, but then it wouldn't flush properly. Management never responded to that call or email.

Our family of four and friends of ours (another family of four) stayed here for a long weekend this past weekend and we had an awesome time! The condo was super clean with the perfect amount of beds for our families. The kitchen had everything we needed to fix breakfast, lunch, and drinks. The bathrooms were perfectly cleaned and we loved having a washer/dryer. The furniture was our style was very comfy. The accommodations at the phoenix west 2 were awesome and we took advantage of them all. The beach was perfect too! Overall I could not recommend this condo more. We will be booking our trip here next year again soon!