La ubicación y el personal. Estábamos celebrando nuestro aniversario y el personal del Hotel fue realmente especial con nosotros!

La habitación era muy pequeña.

Excellent location

Could not open or close bedroom blinds therefore sleeping with too much light. Toilet ran exceptionally long and extremely noisy after flushing. Staff never replaced all the bathroom linen.

ארוחת בוקר טובה מיקום מצויין יחס עובדים מתויין

Loved the natural exposed brickwork throughout, a very tasteful building conversion, and the small but beautiful swimming pool. Location good on Plaza Mayor, though rooms overlooking plaza like gold dust. Lovely restaurant with excellent tasty tapas.

Tiny rooms looking out to inner courtyard. Large sink in the room next to the bed! Glass door to toilet and shower alongside, so it felt like we were sleeping in a bathroom! Far too small for a couple. Apparently this is a modern boutique design! Shower leaked and hot water out of both taps so plumber had to be called. Mediocre welcome, no advice at check-in about the area, no map, no recommendations. Overpriced for quality of rooms. Dry sauna only, not very warm. Overall, a bit pretentious.

Great location. Very near to shops, bars and restaurants. Beautiful decor inside, with a very pretty atrium where the restaurant is located. Warm, cosy, and friendly atmosphere. Rooms were well equipped, with a very comfortable bed.

Todo, la ubicación y el edificio muy bien reciclado

Las piscinas

La décoration magnifique L’ambiance La situation Le spa

Chambre supérieure petite Chambre sans cloison sdb , entrée = bruit de couloir, bruit de la Clim/chauffage, pas d’intimité salle de bain. Que l’on soit perturbé la nuit par les bruits de couloir et Clim de la chambre est inacceptable pour un tel superbe établissement.

Great location with many restaurants nearby. Plaza Mayor is a happening place so it was fun to be right there.

No complaints

Buffet moyen. Service OK

Le buffet

Central location, perfect for sightseeing. Nice rooftop bar/pool. Great staff, quick to change my room as I had an issue in the first one. Nice SPA (sauna/indoor pool/massage).

Overpriced tiny room.

Rooftop bar & pool, location on the plaza mayor, near metro & train, walkable to museums, comfortable beds, nice staff

The location was excellent within the Plaza Mayor and the view from the room.

The property was in a great location was clean and the staff were helpful and friendly

It was quite dark in the bathroom area and the sauna

La posizione ,l’estetica , la pulizia, la receptionist

Il prezzo esagerato per una colazione davvero scarsa con prodotti senza sapore . La SPA è molto bella da vedere ma praticamente non funziona nulla : la sauna a malapena 40 gradi la mini piscina molto bassa e getti d’acqua ridicoli ..😂😂😂 . Non so come facciano a avere una cosa del genere . Inoltre la piscina sull ultimo piano piccolissima è gelida .. potevano almeno riscaldarla viste le dimensioni. Insomma una esperienza pessima .

The included breakfast was delicious and great way to start the day. The indoor pool and facilities were amazing to relax in. The view of the plaza was fantastic - fun watching the activities change over the course of 24 hours but always busy. Disappointed the roof top pool was closed - but understandably based on the poor weather conditions during my stay. Its very comfortable hotel in an amazing, convenient location in central Madrid, I highly recommend!

That I couldn't stay longer!

excelente servicio :) la pasé fenomenal

Imposible, todo perfecto

Tout était parfait, je suis vraiment satisfait de mon week-end. Fantastique hotel merci à tout le personnel si professionnel et gentil à bientôt Alain

The service was 10/10.The food was not the best, but apparently i didn't like it anywhere in Madrid General every thing was 👌🏼

Great location, comfortable room/bed. Great stuff. Amazing facilities especially the spa and sauna very relaxing. Overall fantastic experience highly recommend !!!

We forgot to add breakfast included in our booking. Definitely pay the extra for breakfast included as it’s 24 euro per person if not.

La vista a la Plaza Mayor.

Good bed and bed linen. Staff were helpful.

The room although a superior room was very small. No separate bathroom- just cubicles in the room, which lacked privacy.

Hotel was fantastic Loved the staff they were so helpful Great location Recommend

Rooftop pool needed more options for shade and closed too early.

Location and comfort

Outdoor pool area to small

Great location right in the middle of Plaza Mayor, air conditioning working well - really appreciated in the middle of hot Madrid summer, quiet room even if looking directly to Plaza Mayor. Really nice restaurant placed in atrium with live trees. Very friendly and helpful staff, thank you team! Swimming pool on the roof top is not super large but there are not many guests using it and it is for sure good enough to chill out during hot Madrid days. I have already seen some comments suggesting to spend a bit of extra money and get the room looking to the main square, I agree - it is really worth!

the location, the ambience, the helpfulness of the staff and the spa were excellent. From here you can explore the city well and for the fact that the hotel is located in the city center, it was also surprisingly quiet.

the room was a bit small and didn't have a proper place to sit, for the high price, i would have expected this. we didn't take the breakfast as the price seemed too high as well.