Clean, sanitised and cold aircon. Good location-just 5 minutes walking to 1st Avenue.

Then sink has problem, need to check it regularly as recommended. The water flow away is quite slow.

The beds were comfy and roomy. staff was super friendly and helpful. overall breakfast was fine.

the bathroom could improve greatly. the bathroom especially the shower was not quality. there was mildew and mold everywhere. it was pretty gross. also. even though it said it was a non smoking room the hallway always smelled like smoke.

I like everything except the Restaurant ( Breakfast ) run by an outsider

The Restaurant not run by the hotel is a disgrace. Firstly the manager there in the morning is so unhelpful and very unapproachable. The money paid for the breakfast was so overpriced for the very little selection re western food. The fried eggs were cold and the set up for breakfast is badly laid out. I complained to the Hotel manager on duty and told him to tell the General Manager unless the hotel runs the restaurant and so employs their own staff I am convinced many customers like me will not return.

The breakfast staff was warm and welcoming. The hotel is situated next to a street market which was very delicious and convenient for us.

near food stall，love the smell when walk into hotel，staff quite nice

first room feel not comfortable due to dirty and apply to change room ，luckily able to change a new room for us

kudos Sunway team for accommodating my family request to have connection room available. Aside, i m truly felt amazing with staff from receptionist, security and front line service guy who are very very passionate in doing their jobs. impressive!! The experience of having 1 of the staff guiding myself and wife at the check in kiosk really summarize your seamless dedication in hospitality industry..keep it up..:)

1 of the remote tv is malfunction and we have to use 1 remote alternately in between the 2 rooms booked Aside, there is no replenishment of new mineral water bottle on 2nd day and

This is mine and my daughter's first time to Penang. Location and room were great. Every staff were friendly, very helpful and very professional. Close to food and temples. Walking distance to shopping mall.

Nothing to state.

clean up need proof

cleaning

Comfy beds, self check in and staff were all helpful

The staff are friendly and helpful. They have self check in kiosk which is superb! The hotel smells very good too! The location is strategic, in the heart of Georgetown..close to Kapitan restaurant and Komtar.

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The place was well run and clean. The shuttle bus was a great idea and I liked the swimming area

I thought the breakfast was poor, there could have been a greater choice of cerial/fruit.

Good location.

Breakfast

Location was great. Cleanliness was acceptable.

Some spot of mould, hairs in the bathroom. When complaint was made the receptionist made a loud public announcement in the lobby for everyone to hear. They did clean the hairs but the mould still there. Breakfast quality quite poor. They loves spraying chemicals perfume in the lifts, corridors and at the lobby. You can feel your lungs heavy.

Location is good

Hotel breakfast was not good. Coffee has no aroma taste very plain. Breakfast food selection is limited. Staff at breakfast restaurant do not understand english when we try to ask if there is any other type of coffee.