Location was good , cleaning staff were so friendly .

By the poolside it smelt like poo and was uncomfortable to drink and that was the one day we could get a pool side chair/sunbed. Staff chased me down to re sign our bill as I was vomiting from food poisoning (we found out I wasn’t the only one to get it from their Mexican night). One of my daughter’s shoes was lost in transfer from Lobby to room and they didn’t bother to look for it. The noise outside our room was crazy - till at least 1am each night and nothing was done. The conjoining door in our family suit was extremely difficult to open which was a nightmare when my children were sleeping and I had to open it to access the toilet all night to vomit . Few other minor things that all added to an unpleasant stay.

Location Facilities Room size

Toilet smelled of urine

Le petit déjeuner avec des produits sans gluten ils m ont fait des pancakes.

Trop de bruits dans cet hôtel. Chambre mal insonorisées. Réveillé à 8h du matin pour récupérer le lit d appoint de mon fils alors qu on avait la chambre jusqu a 11h.

Perfect for kids

Staff friendly

The rooms are tired and dated. The quality of drinks at the pool bar is poor.

Staff were amazing! Kids pool was great and exceptional house keepers. Aircon was very cold! Buffet breakfast was perfect - lots of options and something different everyday.

Quite pricy within the resort.

Good pool facilities but that’s it

Have to pay for the Xbox room. Didn’t have my room ready. Staff weren’t that friendly Or helpful. Didn’t tell me anything about the property or map. for the price it was very lacking. Don’t waste your money on the theme night dinners they were disappointing

Kids Pool area, beautiful grounds & lobby decor was very festive. The main bed was comfortable. Close to airport. Friendly and attentive staff

The pool side menu is only served at lunchtime. Kids area closed at 6pm. Roll out bed is a blow-up mattress

The swimming pool for kids was great. My daughter loved it and didn't want to leave the swimming pool

At first, the room wasn't impressed as compared to other five-star hotels, then I had to go to the reception to clean the room every day because there were no papers or other forms that indicated whether room needed clean or not. They forgot to replace the sign after the first day of cleaning, so I had to go back to the reception the next day to ask. The staff at the reception wasn't kind at all when I asked to clean, made me feel bad to ask. Then the beddings they changed were very smelly even my daughter couldn't sleep well. The phone and the TV remote control in the room weren't working, though they replaced those after requesting I flet the room wasn't quite ready for us. In addition, I looked for the form for the laundry service, but there wasn't any so I went to the reception how I could request the service the receptionist said there would be a form to fill up and looked at me like I was an idiot to ask. Well, how do I know there wasn't a form. I have been booking numerous hotels via booking.com but it was the first time I had a bad experience with the hotel.

Fabulous property, very family friendly Staff were extremely friendly and helpful Had a great stay and will definitely go back

As a single mum with kids (11 & 7) staying at the Bali Dynasty was by far the best decision I made all holiday. I stayed here for 3 of my 9 nights in Bali and I wish I stayed here longer. The hotel is kid paradise, the kids club was sensational, older kids club area had air hockey, rock climbing wall, play stations, pool tables etc - the kids club staff were fantastic. The highlight of this hotel in my opinion are the activities and competitions put on by the ‘motivators’, they get both kids and adults involved and will have you in stitches of laugher. The hotel has happy hour twice a day, reasonable priced food and drinks, most nights there is a buffet dinner with entertainment. This hotel is absolutely perfect for families with kids up to the age of 16. I cannot recommend enough and cannot wait to come back.

Nothing

Kids absolutely love this joint, plenty for them to do

Nothing

The staff are amazing, very welcoming and helpful.

Room could do with a refresh/update but had everything we needed so not unhappy.

The size and the restaurant service

The Tv turning on and people connecting their iPad / phones to our room Tv ( we had no control over the remote control ). So late at night ours would turn on

Great kids splash park, lovely staff, comfortable beds, close to the beach, yummy food

Everything ❤️

We loved everything ❤️

- facilities good - kids club, kids poo, spa - clean - central to shops etc - nice grounds - gardens etc

- lack of communication between staff, failed to follow through with dietary requirements which were agreed upon prior to arrival. Took a long time to get food we could eat, had to speak to the manager everyday. - entertainment in room limited - Would be good to have an option to use your own Netflix account etc.

Everything. Great gym, restaurant, kids club, entertainment. Was perfect for a young family.

Really loved the variety of the property, it had something for everyone I felt. Everything felt really clean, the staff were accommodating when needed and and the food and drinks were well priced for a resort. We will definitely return in the future.

The bucket in the infant pool seemed to scare off some of the kids.

We really enjoyed our stay. Property was lovely, but esp good for families with young children

Great swimming pools and the kids slides are fantastic!

Not much that we can fault.

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Kids club food ambience pool. Friendly staff

Bathroom 101 was below the standard you would expect. Smelly toilet. Poor water pressure and water was warm not hot. Grouting needs work

Buffet breakfast had great variety

My daughter being let out of kids club without a parent signing them out after their movie night finished at 9pm

As we arrived well after midnight, check in was very quick. We were welcomed by a friendly smile. The breakfast had a good variety of food. The kids enjoy it. The kid's pool was good and the games they had going was fun for them.

The first night we didn't complain as we just crashed, but after that we realized that the trundle bed my daughter (adult) was sleeping on was not comfortable at all. We booked the room for 3 adults and 2 children 11 and 10. The pictures show the room larger than it is. That was a bit disappointing. We asked for another mattress, and it was a little more comfortable. The shower was tiny. Not much room to move around in. We overlooked the front of the hotel, and that meant we had the noise of cars arriving and leaving and people walking pass and talking loudly.

Friendly staff and nice pool

Resort is very old and tired. This is not a 5 star resort and is very overpriced. The bathroom had a horrible smell and was worst part of the room. I wouldn’t recommend staying here