Room comfortable - breakfast easy

Access to rear carpark nowblocked internally, Have to walk through outside bin area or round a dangerous piece of road. Back car park only one ususally available and less chance of damage to car. May impact on my views to stay again.

It was conveniently located to our needs

The dining area was cold and uninviting with a limited menu of pub grub. It was loud and echoey in the area and didn’t fit with the relaxed atmosphere of the coffee shop.

It was Ok for the money

1. Only one set of towels provided despite the booking being a double room for TWO PEOPLE ! 2. No Sky News on the room TV despite the fact that it was playing on the big screens downstairs. It's a freeview channel and should be avaiable on any modern TV! 3. Breakfast selection was poor. Very average hot brekfast but extremely poor selection other than that. No decent selection of breads and pastries, just white sliced bread ! Very poor TBH

It was in a good location and pool was nice

It was very old and some parts were very dirty, it definitely needs a refurb, rooms are small and dated and lifts are very far if you get a room at the end. The lobby is always dirty and messy, no staff at reception.

Cancelled my confirmed booking.

Staff at the Leasure Centre (Gym & SPA)

Receptionist - rude, with no customer excellence standard, racist, as serving customers just in front of me and I've seen a difference, not helpful, very disappointing. Extremely long time to be let in into breakfast restaurant. Even the person who joined me while after I've waited already, complained about it to me. Finally lady serving drinks come over and let me in and she was very nice. Once I was eating breakfast 2 other members of staff appeared. I couldn't take comfortably shower or later do skin care, etc., as bathroom flooded.

Location and facilities.

Nothing to dislike.

Nothing my reservation was cancelled whilst I was en route. I was literally on the train when my phone rang terrible service never again