Breakfast first class. Well trained and courteous staff

Breakfast was lovely but there was an e yea charge for coffee that I thought was unnecessary.

Our shower drain was blocked and so the bathroom flooded. Staff cleaned it up but it remained blocked.

We liked the hotel

The room was overlooking the roof no view Last time we stayed had a really nice room We went with our family and the rooms where the same price but my nieces room had a amazing view was very disappointed did ask if there was a room with a better view but was told no We have stayed at this hotel on many occasions and feel let down Plus the evening meal was a bit of a fiasco had to wait 20 minutes for ketchup and mustard by the time they arrived we had to send the meals back as they were cold The Manager was very helpful and I would like to thank him of his help

Lovely rooms, lovely grounds and location. The Reception staff were exceptional

The only fault is service in the restaurant. Young Staff could be a little more attentive. The manager sorted an issue with food and time it took to get sauces. He was very good and sorted it all out.

The staff went above and beyond they are amazing and the hotel is stunning

Nothing

The only good thing about this place was the staff we came across, everyone was polite and helpful!

This is NOT a 4 star hotel, 3 at best! It is certainly not worth £215 a night (use of the spa and wellness centre comes with an additional fee, and they can’t even provide bath robes!), incredibly overpriced for what it offers and the location! Our bathroom had a huge mould stain on the floor, was not properly cleaned, and not even a cup/glass to hold your toothbrushes was provided. Honestly, you’d be better off staying at a holiday inn! The rooms… I don’t know how on earth they are considered 4 star, the bedding SMELLED (not to mention it was actually uncomfortable), and would expect a 4 star hotel to have a coffee machine. The pool…. Wow! Firstly the changing rooms are under construction, the provisional ones were incredibly dirty, and just bleak. Not a word from the staff to explain that these were provisional, and you have to use them because no bathrobes remember? The pool itself was so crowded - it looks like non guests have access too, which is ok, but do charge your guests extra for a dirty crowded pool, with terrible changing facilities. The pool water was so dirty and cloudy, actually disgusting! Maybe refrain from labelling yourselves as a SPA, as there was nothing relaxing about it. The sauna door is made of glass looking out to the pool, well you can’t see the pool because the door due to the grime and looks like it’s never been cleaned. Honestly save yourself £100 and book a holiday inn, you will probably get more for your money.

Fantastic stay! Had a Court Yard Room, lovey and big and spotlessly clean. The staff and chef went above and beyond for me and my wheat, yeast and dairy free diet! No quibbles at all checked all the menu (we ate in the bar area) for me and the food I had was delicious! Breakfast was excellent, choice for me was good! My daughter love the cooked breakfast buffet. Facilities were lovely and my daughter and her friend had a swim, next time I will be using the gym and booking treatments at the spa. Great weekend, booked for next year already.

Loved it!!

Everything was amazing start to finish. Really friendly, helpful staff in all areas of the hotel. Very clean rooms and toilets etc. Good pool facilities. We throughly enjoyed our stay. Good value quality food with both dinner and breakfast.

Nothing.