Bar area

No water in room. It was the least I would have expected for a hotel of this type. Especially during a heatwave!

Staff were amazing, hotel clean and facilities great.

Very loud guests, which was unfortunate as it meant we didn’t have a great night sleep. Not the hotels fault just unfortunate this happened.

I liked the wonderful nature and landscape, delicious national food

The rooms were not cleaned well, the shower gel was not replenished and the garbage was not taken away. There were also no disposable slippers and bathrobes in the room

Beautiful buildings, surroundings and staff

Room was small, lacked air circulation or air conditioning. The ceiling fan was ineffective.

Decoration, gardens, parking, huge and impressive hotel, great jacuzzi, swimming pool, shop for all sorts of sport gear, many restaurants, impressive building...

Room was not clean enough, it was smelly, not sound proof, we were awaken by the sound of the next door alarm, bit oldish furniture, no bar, no fridge, bathroom wasn't great

The building is beautiful in a lovely location .. the staff were excellent and the food was superb. Everything was spotless.

Our room was spacious and clean but lacked a few 'necessities'? There were only two pillows but THREE duvets? No spare pillows in the wardrobe. We were a couple but there were only one of each bath and hand towels in the bathroom. When we inquired, we were told to 'look in the wardrobe' the last place we expected ti find spare towels but they were there. The room was really nice but very, very hot with no air conditioning.. Perhaps they need to take the towels out of the wardrobe and keep a fan in there instead, knowing how very hot the room gets. We were told we could have had one if we had asked, but quite frankly, we shouldn't have to ask .. it should just be there. No water provided for quite an expensive hotel, but no tumblers/paper cups provided either for a your own water or to use in the bathroom for your toothbrush. Despite the little things that they could improve on .. we would definitely return and we would also recommend.

Spar dining

Drinks expensive

The grounds, public areas and pool area are all really lovely. The hotel is very grand and the bar and patio are really lovely and make you feel like you’re in a special location. Breakfast is really lovely. We made use of the spa area which as it is included in your stay is really lovely just to relax in.

The rooms are dated. Our room had no fridge (although there was a cupboard for one), wasn’t spotless, there was no safe for any valuables and just wasn’t at the standard that fits the rest of the hotel which is such a shame as the grounds and public areas are so lovely. We didn’t even have simple things like glasses to use for water and the bathrooms had mould and limescale round the tap areas. We asked the housekeeper for some extra coffee sachets as we only were left 3 on arrival (we were there two nights and said it wasn’t necessary to have it cleaned on the middle day) and that seemed troublesome and he said along lines of well we’re a bit restricted and counted them out before giving us a few. We called reception and asked to be moved - we had champagne for our 15th anniversary (the reason for our stay) and wanted it cold and also had valuables I’d want to be put in a safe and was told it was fully booked - we could put our champagne and valuables behind reception which is not a solution. The room part of the stay felt disappointing. Given the price and the grandeur of the hotel may be I expected too much. We were with friends on this trip and they had been “upgraded” which meant air conditioning and they said their room was on a familiar feel to ours.