Lovely property would stay again

The air in the room and enclosed hotel area was stale needs refreshed with fresh air

Property is lovely , all the decor was superb and the secret garden was a treat!

We booked an evening meal and it left a lot to be desired! Service was very slow our starters came at the same time as the mains - not asked in that way but dumped down and said that’s how they serve it. Food quality was on a par with a Wetherspoons I’m afraid for the evening meal Breakfast was slightly better but again service seems so slow. Seemed to have plenty of staff but very little organisation and only 1 or 2 people doing all the work. Slightly disappointing we have been coming to Chester for 10+ years for the races and always wanted to stop at this hotel but the food left a bitter taste so we won’t be returning.

Comfortable bed and good location

The bathroom is quite strange that it’s all made of glass so there really isn’t any privacy. The breakfast was very poor and the room was very noisy at night due to there being a bar downstairs.

Location central, room very comfortable but no view.

Would have liked better parking facilities. I used Pepper street car park and the voucher system worked but the car park had very small spaces and only one way in and out.

The location was fantastic, the size space and set up was brilliant. The cleanliness and amenities were great.

The fan in the main bedroom en-suite was noisy even when switched off and the other en-suite door didn’t lock. Also the blinds let in quite a lot of light in the morning.

Never had breakfast

Couldn’t fault the accommodation

Room decor was good, general hotel style was funky, location was excellent right in the heart of the city

lack of parking meant dealing with a random parking location nearby which did not have easy pedestrian access during the weekend. The bathroom/toilet was simply a glass box in the room with no privacy. I'm sure most people do not enjoy taking their ablutions in front of their family

The bed was really comfortable.

I couldn't find anywhere to charge my phone via a USB socket :(. Also, the lights were all near the door - being nearer to the bathroom (relevant ones) would have been easier.